Haku
Viitteet 621-630 / 2981
Case-yrityksen tilinpäätösanalyysi
(Laurea-ammattikorkeakoulu, 2017)
taloudellisesta tilanteesta suoritettiin toimialavertailu. Keskeiset toimialan tilastolliset tunnusluvut oli saatu Finnveran toimiala online-palvelun kautta.
Tämä opinnäytetyö on jaettu kahteen osaan: teoreettiseen ja empiiriseen. Työn teoreettisessa...
The aim of this thesis was to examine the financial position of a relatively small transportation company operating in the metropolitan area of Finland, and to propose certain financial improvements. The commissioning company was a limited liability company started in 2008. Within the scope this study, this company preferred to stay anonymous. The financial position of the company was examined using financial statement analysis. The financial reports from 2012 to 2015 constituted the initial database for this study. Special emphasis in this work was put on evaluation and analysis of the following aspects: profitability, solvency and liquidity of the company. In the thesis, the progress in company’s operations between 2012 and 2015 was also traced. Financial reports were analysed using a statistical analysis method, trend analysis and percentage scale financial statements. In order to present a more precise and objective picture of the company’s financial position, a comparative study of the economic sector of the commissioning was performed. Financial highlights obtained by the analysis of profitability, solvency and liquidity of the company were later cross-referenced with the whole sector objectives which were issued by Finnvera Plc. This thesis is divided into two parts: theoretical and empirical. The former describes the analysis process of the financial reports, its stages and the value of the received results for the interested parties who evaluate companies’ financial reports and use this information. There is also a description of the basic methods within the financial reports analysis used nowadays and an explanation of such general terms in the study as profitability, solvency and liquidity of the company. The empirical part of this thesis is based on the methodology presented earlier for performing the actual analysis and obtaining final calculations. These results demonstrate the constant growth of the company’s activities and the scope of work between 2012 – 2015 inclusively. During this period, the profitability of the company prevailed on a good level whereas the solvency and liquidity remained on a satisfactory level. The final part of the research presents a number of proposals of how to improve these three key rates of the company, namely, profitability, solvency and liquidity....
The aim of this thesis was to examine the financial position of a relatively small transportation company operating in the metropolitan area of Finland, and to propose certain financial improvements. The commissioning company was a limited liability company started in 2008. Within the scope this study, this company preferred to stay anonymous. The financial position of the company was examined using financial statement analysis. The financial reports from 2012 to 2015 constituted the initial database for this study. Special emphasis in this work was put on evaluation and analysis of the following aspects: profitability, solvency and liquidity of the company. In the thesis, the progress in company’s operations between 2012 and 2015 was also traced. Financial reports were analysed using a statistical analysis method, trend analysis and percentage scale financial statements. In order to present a more precise and objective picture of the company’s financial position, a comparative study of the economic sector of the commissioning was performed. Financial highlights obtained by the analysis of profitability, solvency and liquidity of the company were later cross-referenced with the whole sector objectives which were issued by Finnvera Plc. This thesis is divided into two parts: theoretical and empirical. The former describes the analysis process of the financial reports, its stages and the value of the received results for the interested parties who evaluate companies’ financial reports and use this information. There is also a description of the basic methods within the financial reports analysis used nowadays and an explanation of such general terms in the study as profitability, solvency and liquidity of the company. The empirical part of this thesis is based on the methodology presented earlier for performing the actual analysis and obtaining final calculations. These results demonstrate the constant growth of the company’s activities and the scope of work between 2012 – 2015 inclusively. During this period, the profitability of the company prevailed on a good level whereas the solvency and liquidity remained on a satisfactory level. The final part of the research presents a number of proposals of how to improve these three key rates of the company, namely, profitability, solvency and liquidity....
Perehdyttämissuunnitelman merkitys työhyvinvoinnin kannalta
(Laurea-ammattikorkeakoulu, 2017)
on yleisesti uuden työntekijän työhyvinvointiin. Kohderyhmäksi valittiin toimeksiantajayrityksestä kuusi henkilöä, joista kaikki osallistuivat tutkimuksen haastatteluihin. Tutkimuksen tulokset esiteltiin toimeksiantajayritykselle ja ne ovat tarkoitettu...
The topic of this thesis was significance of orientation plan from the perspective of wellbeing at work. The client of thesis was a Company X which is operating in logistics field. The goal was to chart generally, how orientation plan will affect new employee’s well-being at work. The target group consisted of six employees of the Company X. All of them participated in the interviews. The results of the thesis were presented to Company X and the purpose was to assist the orientation plan which is in use in the company. The theoretical framework consisted of well-being at work, motivation and human resources management which was strongly focused in orientation and its planning. Also theory on qualitative research was utilized in this thesis. The study was conducted using a qualitative study method. The material was collected by a theme interview. The results of the interviews were analysed by charting the common topics that emerged in the interviews. According to results, the effects of the orientation plan on wellbeing at work are not easily presented, because they are influenced by several topics. From the perspective of the orientation plan, the main factors affecting wellbeing at work are learning, appreciation, feeling of safety and frustration. Along the study the target group’s opinion of the orientation plan was emerged as well as the form of the plan. In the orientation plan, the most important thing is systematic orientation and considering the level of the new employee’s knowledge. All parts of the plan must have a responsible person, who promotes the focus and peaceful environment in the orientation....
The topic of this thesis was significance of orientation plan from the perspective of wellbeing at work. The client of thesis was a Company X which is operating in logistics field. The goal was to chart generally, how orientation plan will affect new employee’s well-being at work. The target group consisted of six employees of the Company X. All of them participated in the interviews. The results of the thesis were presented to Company X and the purpose was to assist the orientation plan which is in use in the company. The theoretical framework consisted of well-being at work, motivation and human resources management which was strongly focused in orientation and its planning. Also theory on qualitative research was utilized in this thesis. The study was conducted using a qualitative study method. The material was collected by a theme interview. The results of the interviews were analysed by charting the common topics that emerged in the interviews. According to results, the effects of the orientation plan on wellbeing at work are not easily presented, because they are influenced by several topics. From the perspective of the orientation plan, the main factors affecting wellbeing at work are learning, appreciation, feeling of safety and frustration. Along the study the target group’s opinion of the orientation plan was emerged as well as the form of the plan. In the orientation plan, the most important thing is systematic orientation and considering the level of the new employee’s knowledge. All parts of the plan must have a responsible person, who promotes the focus and peaceful environment in the orientation....
Palveluneliö Oy:n asiakaslähtöinen kodinhoito ja palvelun parantaminen
(Laurea-ammattikorkeakoulu, 2017)
Opinnäytetyön tarkoituksena oli selvittää, kuinka tyytyväisiä asiakkaat ovat Palveluneliö Oy:n asiakaslähtöiseen kotihoitoon ja laatia kehitysehdotuksia sen parantamiseen. Tarkoituksena oli selvittää, kuinka tyytyväisiä asiakkaat ovat tämänhetkiseen...
The purpose of the thesis was to find out how satisfied customers are in the case-based home care of Palveluneliö Oy and to find out the development suggestions for improving it. The aim was to find out how satisfied customers are in the current home care and what additional services they might possibly need. This was explained by customer satisfaction survey by directly interviewing customers. The aim was to improve the quality of service, to identify and respond to additional needs. With Palveluneliö Oy, the primary objective of customer satisfaction surveys is to clarify the customer's expectations in order to be able to respond them. The structure of the thesis consists of a preamble that examines earlier customer satisfaction surveys of Palveluneliö Oy as an introduction to this work's questionnaire. The theoretical part dealt with home care in Finland, customer-oriented home care, customer service and customer satisfaction. Next, we investigated how the customer satisfaction survey was implemented, analyzed and concluded on the questionnaire. The customer satisfaction survey showed that interviewing customers should be continued directly. This adds value for customers and businesses to concrete things for improvement and develop-ment. The thesis was in line with the purpose and the results have already made improvements to company`s activities. Improving quality clearly requires staff training and co-operation so that the quality of the work received by the customer remains the same regardless of the employee. It is advisable to measure customer satisfaction on a regular basis so that the needs of the customers and the changing needs can be ascertained as easily as possible and the company will be able to respond to those needs by training staff and harmonizing their operations....
The purpose of the thesis was to find out how satisfied customers are in the case-based home care of Palveluneliö Oy and to find out the development suggestions for improving it. The aim was to find out how satisfied customers are in the current home care and what additional services they might possibly need. This was explained by customer satisfaction survey by directly interviewing customers. The aim was to improve the quality of service, to identify and respond to additional needs. With Palveluneliö Oy, the primary objective of customer satisfaction surveys is to clarify the customer's expectations in order to be able to respond them. The structure of the thesis consists of a preamble that examines earlier customer satisfaction surveys of Palveluneliö Oy as an introduction to this work's questionnaire. The theoretical part dealt with home care in Finland, customer-oriented home care, customer service and customer satisfaction. Next, we investigated how the customer satisfaction survey was implemented, analyzed and concluded on the questionnaire. The customer satisfaction survey showed that interviewing customers should be continued directly. This adds value for customers and businesses to concrete things for improvement and develop-ment. The thesis was in line with the purpose and the results have already made improvements to company`s activities. Improving quality clearly requires staff training and co-operation so that the quality of the work received by the customer remains the same regardless of the employee. It is advisable to measure customer satisfaction on a regular basis so that the needs of the customers and the changing needs can be ascertained as easily as possible and the company will be able to respond to those needs by training staff and harmonizing their operations....
Palvelutarjonnan laajentaminen tilitoimiston asiakkaille
(Laurea-ammattikorkeakoulu, 2017)
Tämä opinnäytetyö oli tutkimustyyppinen työ, jonka toimeksiantajana oli Helsingin keskustassa sijaitseva pienikokoinen tilitoimisto. Toimeksiantaja halusi pysyä salaisena, joten työssä ei mainittu yrityksen nimeä vaan siitä käytettiin nimitystä...
This thesis mainly comprised of research work performed for a relatively small accounting company in Helsinki. This company prefers to keep its anonymity and so it is referred to as Tilitoimisto Oy in this thesis. The goal of this thesis was to evaluate the level of client satisfaction regarding the quality of the services rendered by Tilitoimisto Oy. The second aim was to reveal the current and future customer needs. The third purpose of this investigation was to estimate the motivation of the clients and their readiness in using an extended services spectrum. This research is divided into two main sections: theoretical and empirical . Prior to performing an analysis, an overview of literary and Internet sources was conducted. A questionnaire was developed for the empirical part which was sent to 38 customers out of which there were 31 responses. These results formed the basis for the analysis and revealed that mainly the customers of Tilitoimisto Oy were micro-sized construction companies that were highly interested in using an extended accountant services spectrum. The analysis also showed that Tilitoimisto Oy should consider the possibility of offering tax calculation consultations and electronic accounting services. The feedback received in the questionnaire clearly proved the high satisfaction level of the clients. This research provided Tilitoimisto Oy with information regarding the evaluation of the services they are offering to their clients, their future expectations and proposals of how to improve their accountant consultations with the client database they already have....
This thesis mainly comprised of research work performed for a relatively small accounting company in Helsinki. This company prefers to keep its anonymity and so it is referred to as Tilitoimisto Oy in this thesis. The goal of this thesis was to evaluate the level of client satisfaction regarding the quality of the services rendered by Tilitoimisto Oy. The second aim was to reveal the current and future customer needs. The third purpose of this investigation was to estimate the motivation of the clients and their readiness in using an extended services spectrum. This research is divided into two main sections: theoretical and empirical . Prior to performing an analysis, an overview of literary and Internet sources was conducted. A questionnaire was developed for the empirical part which was sent to 38 customers out of which there were 31 responses. These results formed the basis for the analysis and revealed that mainly the customers of Tilitoimisto Oy were micro-sized construction companies that were highly interested in using an extended accountant services spectrum. The analysis also showed that Tilitoimisto Oy should consider the possibility of offering tax calculation consultations and electronic accounting services. The feedback received in the questionnaire clearly proved the high satisfaction level of the clients. This research provided Tilitoimisto Oy with information regarding the evaluation of the services they are offering to their clients, their future expectations and proposals of how to improve their accountant consultations with the client database they already have....
Markkinointi- ja viestintäsuunnitelma sähkö- ja prosessitekniikan tuotteiden maahantuontiyritykselle
(Laurea-ammattikorkeakoulu, 2017)
:n asiakasviestinnältä.
Opinnäytetyö on toiminnallinen kehittämistyö, sillä työllä on selkeä toimeksianto ja lopputuloksena konkreettinen tuotos eli markkinointi- ja viestintäsuunnitelma. Työ on laadittu laadullista eli kvalitatiivista tutkimusmenetelmää mukaillen...
The subject of this Bachelor’s thesis is a marketing and communication plan, which was created for Company X importing and selling electric and process industry components in domestic market. The purpose of this thesis was to bring Company X...
The subject of this Bachelor’s thesis is a marketing and communication plan, which was created for Company X importing and selling electric and process industry components in domestic market. The purpose of this thesis was to bring Company X...
Asiakkuuksien hallinnan erityispiirteet tilitoimistossa
(Laurea-ammattikorkeakoulu, 2017)
Opinnäytetyön aiheena on asiakkuuksien hallinta, tarkasteltuna tilitoimiston näkökulmasta. Aihe muotoutui opintoihin kuuluvan työharjoittelun aikana sekä asiakkuuksien johtamista käsittelevällä opintojaksolla. Asiakkuuksien hallinta asiantuntijapalveluita tarjoavassa yrityksessä on huomattavan erilaista verrattuna myyntiorganisaatioihin. Tavoitteena on selvittää ne erityispiirteet mitä asiakkuuksien hallinnalla ja asiakkuuksien johtamisella on tilitoimistossa. Tarkoituksena on luoda selkeä kuva ja kokonaisuus asiakkuuksien hallinnan piirteistä tilitoimistossa, sekä tuoda esille asiakkuuksien hallinnan keinoja joilla tilitoimisto voisi kehittää ja tehostaa toimintaansa.
Opinnäytetyön teoria pohjautuu asiakkuuksien hallintaan ja johtamiseen, asiakaspalveluun, asiantuntijapalveluihin sekä tilitoimistojen toimialaan. Teoreettisessa osuudessa selvennetään asiakkuuksien hallinnan sisältöä, tarkoitusta sekä keinoja ja menetelmiä. Asiantuntijapalveluiden teoriaosuudessa kuvataan niitä erityispiirteitä ja huomioitavia tekijöitä, mitä asiantuntijapalveluiden asiakkuuksien hallinta vaatii.
Tutkimus toteutettiin toimintatutkimuksena, toimintatutkimuksella tavoitellaan käytännön hyötyä ja käyttökelpoista tietoa sekä yhdistää teorian ja käytännön. Aineisto kerättiin haastattelemalla tilitoimistossa työskenteleviä alan ammattilaisia, kaikilla haastateltavilla on useamman vuoden kokemus tilitoimistossa työskentelystä. Haastateltavista kolme on tilitoimistoissa yrittäjinä ja omistajina, ja kolme tilitoimistossa kirjanpitäjinä. Erottelu omistajiin ja kirjanpitäjiin oli tutkimuksen kannalta tärkeää, jotta saatiin kuvattua myös asiakasrajapinnassa työskentelevän tarpeita ja kokemuksia. Haastattelut toteutettiin teemahaastatteluina, jotta tarvittaessa pystyttiin syventämään saatuja vastauksia tarkentavilla kysymyksillä.
Tutkimuksen tuloksista selvisi tilitoimistojen omistajien ja kirjanpitäjien aito halu palvella asiakasta parhaalla mahdollisella tavalla, ja tavoite tukea asiakkaita sekä heidän liiketoimintaansa. Asiakkuuksien hallintaa ei toteutettu tilitoimistoissa ainoastaan kannattavuuden parantamiseksi tai myynnin kasvattamiseksi, asiakkuuksien hallinnalla haluttiin tuottaa lisäarvoa asiakkaalle ja kasvattaa luottamusta asiakassuhteessa. Lisäarvon tuottamisen ja luottamuksellisuuden nähtiin kuitenkin olevan merkittävä tekijä tilitoimiston kannattavuudessa ja menestyksessä....
The subject of the thesis is customer relationship management, viewed from the perspective of the accounting office. The subject was formed during the internship which includes the studies and during the course on customer relationship management...
The subject of the thesis is customer relationship management, viewed from the perspective of the accounting office. The subject was formed during the internship which includes the studies and during the course on customer relationship management...
Yksityisten edunvalvojien valvonta
(Laurea-ammattikorkeakoulu, 2017)
niihin. Tutkielmassa keskitytään maistraattien havainnoimiin puutteisiin yksityisessä edunvalvonnassa, ja keinoista puuttua niihin tehokkaasti, jotta edunvalvojien päämiehille koituneet haitat olisivat mahdollisimman vähäiset. Opinnäytetyön...
Control of personal trusteeship The subject of the thesis is control of personal trusteeship. This study is directed towards students and people who are interested in guardianship. The purpose of this study is to find out the problems in a personal trusteeship under the control of the magistrate and the means to address them. This study focuses on the local register offices to perceive shortcomings in the supervision of personal trusteeship, and the means to interfere with them effectively, in order to minimize the costs resulting from lobbyists heads. Research problem of the thesis presented is Sastamalan lobbying Ltd abuse that took place in a personal trusteeship during the years 2012-2014. The references for the thesis were: up to date legislation, Government presentations, related literature, a document named "Edunvalvonnan armoilla", as well as local register offices e-form questionnaire. The questionnaire was sent to 15 magistrates around Finland and 14 answers were received. The Registry Office survey focused on the prevalence of abuse in a personal trusteeship the resources and the coercive measures to address them. The findings of this study suggest that there are inadequacies in the personal trusteeship and intervening with them can be slow even though the current coercive measures were generally considered adequate....
Control of personal trusteeship The subject of the thesis is control of personal trusteeship. This study is directed towards students and people who are interested in guardianship. The purpose of this study is to find out the problems in a personal trusteeship under the control of the magistrate and the means to address them. This study focuses on the local register offices to perceive shortcomings in the supervision of personal trusteeship, and the means to interfere with them effectively, in order to minimize the costs resulting from lobbyists heads. Research problem of the thesis presented is Sastamalan lobbying Ltd abuse that took place in a personal trusteeship during the years 2012-2014. The references for the thesis were: up to date legislation, Government presentations, related literature, a document named "Edunvalvonnan armoilla", as well as local register offices e-form questionnaire. The questionnaire was sent to 15 magistrates around Finland and 14 answers were received. The Registry Office survey focused on the prevalence of abuse in a personal trusteeship the resources and the coercive measures to address them. The findings of this study suggest that there are inadequacies in the personal trusteeship and intervening with them can be slow even though the current coercive measures were generally considered adequate....
Onnistu muutoksessa Case: Sävelsirkku-palvelu
(Laurea-ammattikorkeakoulu, 2017)
Opinnäytetyön aiheena oli muutoksen johtaminen. Työn toimeksiantajana toimi Sentina Oy, joka tuottaa Sävelsirkku-äänipalvelua hoitokodeille asukkaiden viriketoimintaa varten. Palvelun käyttöönotossa ja sen juurruttamisessa organisaatioon on kohdattu aiemmin ongelmia, josta johtuen tämän työn tarkoituksena on löytää ratkaisuja kyseisiin ongelmakohtiin. Tavoitteena oli selvittää, missä asioissa muutoksen johtamisessa on onnistuttu tai epäonnistuttu sekä selvittää ne tekijät, jotka ovat vaikuttaneet positiivisesti tai negatiivisesti palvelun juurtumiseen organisaatiossa.
Teoreettisessa viitekehyksessä käsiteltiin muutosta, sen johtamista sekä sisäistä markkinointia. Muutosta ja sen johtamista tarkasteltiin monesta näkökulmasta, jotta siitä saataisiin luotua mahdollisimman selkeä kokonaiskuva. Tavoitteena oli koota hyödyllisiä tietoja, joita Sävelsirkku-palvelua käyttävät organisaatiot voisivat hyödyntää. Teoriaosuus koottiin suomen- sekä englanninkielisistä lähteistä, joita olivat alan kirjallisuus ja verkkojulkaisut.
Tutkimuksen toteutuksessa käytettiin kvalitatiivista tutkimusmenetelmää, sillä sen avulla saatiin kerättyä yksityiskohtaista tietoa organisaatioiden muutoksen johtamisesta sekä Sävelsirkku-palvelun käyttöönotosta. Haastattelu mahdollisti kysymyksien muotoilun tilanteen mukaisesti, ja näin päästiin tutkimusongelman syvällisempään ymmärtämiseen sekä yksityiskohtaisiin tutkimustuloksiin. Tutkimustavaksi valittiin teemahaastattelu, sillä se koettiin selkeäksi tavaksi eritellä muutoksen johtamisen osa-alueita toisistaan sekä helpottaen tutkimusaineiston analysointia. Haastateltavia työntekijöitä oli yhteensä viisi, ja heistä kolme oli Sävelsirkku-palvelusta vastaavia työntekijöitä. Haastateltavilta saatiin yksityiskohtaista tietoa viiden eri organisaation muutoksen johtamisen menetelmistä sekä missä ollaan heidän kokemansa mukaan onnistuttu tai epäonnistuttu. Haastatteluista saatu aineisto toimi johtopäätösten pohjana. Haastatteluista saatuja tuloksia on huomioitu myös kehitys- ja jatkotutkimusehdotuksia tehtäessä.
Haastatteluiden avulla saatiin selvitettyä organisaatioiden kompastuskiviä sekä onnistumisia muutoksen johtamisessa sekä palvelun juurruttamisessa. Tärkeimmäksi kehityskohteeksi osoittautui palvelun määrätietoisempi ja järjestelmällisempi johtaminen sekä käyttöönottaminen. Haasteena monessa organisaatiossa oli palvelun vähäinen käyttö, jonka syyt vaihtelivat organisaatioiden välillä. Tutkimuksessa ilmeni, että palvelun käyttöönottoa johdetaan joko hyvin aktiivisesti tai ei juuri ollenkaan. Tutkimuksen tavoitteisiin päästiin, ja tästä saatiin luotua hyviä kehitysehdotuksia esimerkkitapauksia apuna käyttäen. Tutkimuksen pohjalta tehdyt johtopäätökset sekä kehittämis- ja jatkotutkimusehdotukset löytyvät tämän opinnäytetyön lopusta. Erityiseksi kehittämisen kohteeksi osoittautui tarkempi tavoitteiden asettaminen ja määrätietoisempi johtaminen näitä tavoitteita kohti....
The subject of the Bachelor’s thesis was to manage change. The work was commissioned by Sentina Oy, who produces Sävelsirkku voice service for nursing homes for the residents' recreational activities. The introduction of the service and instilling...
The subject of the Bachelor’s thesis was to manage change. The work was commissioned by Sentina Oy, who produces Sävelsirkku voice service for nursing homes for the residents' recreational activities. The introduction of the service and instilling...
Summaaristen asioiden käsittely oikeudessa : case: Kanta-Hämeen käräjäoikeus
(Laurea-ammattikorkeakoulu, 2017)
Opinnäytetyön yhteistyökumppanina toimi Kanta-Hämeen käräjäoikeus. Kanta-Hämeen käräjäoikeuden toivomuksena oli, että opinnäytetyössä toteutetaan opas summaaristen asioiden asiakaspalveluun. Summaarinen asia on riidaton ja koskee tietyn määräistä...
The cooperative partner of this thesis was the District Court of Kanta-Häme. The District court of Kanta-Häme wished that there would be implemented a guide for customer service in the so-called summary cases as a result of the thesis. A summary case is an undisputed one and it concerns a debt of a specific sum, restoration of possession or a disrupted circumstance or eviction. According to the Code of Judicial Procedure chapter 5 section 3 a summary civil case is initiated with a restricted application for a summons which doesn’t need to include any legal documents. It will be enough that it contains a specified legal document which the action is based on such as a bill. Due to this matter solving the summary case is simpler and more prompt than in the normal court process. Summary matters are the largest group of the cases in district courts and in 2016 district courts received total of 343 949 summary cases. The thesis is divided in to two parts; theoretical and functional. In the beginning of the theory part there are common things about procedural law as a branch of law. After this the thesis familiarizes the reader more closely in the processing of the summary cases in the district court all the way from the preparation of the application for a summons to the conclusion of it. Additionally, in the theory part there are facts about appealing a judgement by default, legal expenses and bad credit records due to the judgement by default by summary case of demand for payment. The functional part of the thesis is composed of a qualitative survey made for the guide. The goal of the survey was to assess the questions which are most commonly faced by the people working with the summary cases and what is causing them also is there anything that can be done to get them reduced. The survey was executed by email interviews utilizing questionnaire and with one personal interview. There were answers from nine district courts which were analysed by using themes. Based on the results the most common things in summary cases that made people have contact with the district courts were; defendants’ requests for extension on an answer, queries about delivering the application for a summons and course of the process along with asking for advice about what to do after getting a summons, where to pay and how much, can it be paid in sections, do you need to deliver an answer and what to do when you want to contest the case. Based on the results given by the survey there is a guide for the most frequently asked questions in the summary cases included in the thesis....
The cooperative partner of this thesis was the District Court of Kanta-Häme. The District court of Kanta-Häme wished that there would be implemented a guide for customer service in the so-called summary cases as a result of the thesis. A summary case is an undisputed one and it concerns a debt of a specific sum, restoration of possession or a disrupted circumstance or eviction. According to the Code of Judicial Procedure chapter 5 section 3 a summary civil case is initiated with a restricted application for a summons which doesn’t need to include any legal documents. It will be enough that it contains a specified legal document which the action is based on such as a bill. Due to this matter solving the summary case is simpler and more prompt than in the normal court process. Summary matters are the largest group of the cases in district courts and in 2016 district courts received total of 343 949 summary cases. The thesis is divided in to two parts; theoretical and functional. In the beginning of the theory part there are common things about procedural law as a branch of law. After this the thesis familiarizes the reader more closely in the processing of the summary cases in the district court all the way from the preparation of the application for a summons to the conclusion of it. Additionally, in the theory part there are facts about appealing a judgement by default, legal expenses and bad credit records due to the judgement by default by summary case of demand for payment. The functional part of the thesis is composed of a qualitative survey made for the guide. The goal of the survey was to assess the questions which are most commonly faced by the people working with the summary cases and what is causing them also is there anything that can be done to get them reduced. The survey was executed by email interviews utilizing questionnaire and with one personal interview. There were answers from nine district courts which were analysed by using themes. Based on the results the most common things in summary cases that made people have contact with the district courts were; defendants’ requests for extension on an answer, queries about delivering the application for a summons and course of the process along with asking for advice about what to do after getting a summons, where to pay and how much, can it be paid in sections, do you need to deliver an answer and what to do when you want to contest the case. Based on the results given by the survey there is a guide for the most frequently asked questions in the summary cases included in the thesis....
Vermon Ravirata Oy:n nykyisten ja potentiaalisten asiakkaiden tarpeiden kartoitus
(Laurea-ammattikorkeakoulu, 2017)
Tämän opinnäytetyön tavoitteena oli tutkia Vermon Ravirata Oy:lle eri ryhmien asiakasryhmien tarpeita. Tarkoituksena oli selvittää Vermon Ravirata Oy:n nykyisten asiakkaiden tarpeita, mielipiteitä nykyisistä palveluista ja tapahtumista sekä yleistä...
The purpose of this thesis was a survey case Vermo Ravirata Oy. It was a survey about different customer group requirements. The purpose was to explore the current customer requirements, opinions, currents services, events and overall gambling. The second customer group was Vermo Ravirata´s potential customers, who have not visited Vermo before. The purpose was to study Vermo Ravirata´s image, what kind of requirements they have including services, events and gambling. Also what kind of new services or events they want and what kind of gambling games they play. On the basis of the results, proposals were submitted to the client about Vermo´s services and events and possible new gambling opportunities. On the theory basis and analysis of the thesis event development, customer relationship, customer marketing, customer experience, customer promise, customer orientation and marketing research were examined. In the analysis and in the research both qualitative and quantitative research features were used. The research interviews were carried out verbally as a theme interview. For each group of the theme interviews a differend survey was used. The interviews of Vermo Ravirata´s current customers were carried out during Wednesday´s horserace. The theme interviews for potential customer groups took place in Sello shopping center. A total of 47 answers were received. The responses of the current customers numbered 22 and potential customers 24. According to the results Toto games were seen as challenging, the image of Vermo was old-fashioned and the customers are mostly of the older age group. A result to the survey wider variety of events and restaurant services were requested. Vermo´s marketing was seen as weak and directed only for the older age group. More events and services during the horseraces were requested, so that it would increase the interest in the races. The most important development proposals were for better, more versatile marketing to different target groups. More events and services, Toto games and better marketing for Vermo´s renewed services were requested as well. The threshold for the new customers should be also lowered. Playing Toto games was found difficult. Because of this challenge a better guidance and marketing was suggested, a good example is using social media. Vermo could experiment with having more versatile events during the races. These events would not need to involve horse racing. These development proposals strive to improve Vermo´s event and service selection to access new customers and a better image....
The purpose of this thesis was a survey case Vermo Ravirata Oy. It was a survey about different customer group requirements. The purpose was to explore the current customer requirements, opinions, currents services, events and overall gambling. The second customer group was Vermo Ravirata´s potential customers, who have not visited Vermo before. The purpose was to study Vermo Ravirata´s image, what kind of requirements they have including services, events and gambling. Also what kind of new services or events they want and what kind of gambling games they play. On the basis of the results, proposals were submitted to the client about Vermo´s services and events and possible new gambling opportunities. On the theory basis and analysis of the thesis event development, customer relationship, customer marketing, customer experience, customer promise, customer orientation and marketing research were examined. In the analysis and in the research both qualitative and quantitative research features were used. The research interviews were carried out verbally as a theme interview. For each group of the theme interviews a differend survey was used. The interviews of Vermo Ravirata´s current customers were carried out during Wednesday´s horserace. The theme interviews for potential customer groups took place in Sello shopping center. A total of 47 answers were received. The responses of the current customers numbered 22 and potential customers 24. According to the results Toto games were seen as challenging, the image of Vermo was old-fashioned and the customers are mostly of the older age group. A result to the survey wider variety of events and restaurant services were requested. Vermo´s marketing was seen as weak and directed only for the older age group. More events and services during the horseraces were requested, so that it would increase the interest in the races. The most important development proposals were for better, more versatile marketing to different target groups. More events and services, Toto games and better marketing for Vermo´s renewed services were requested as well. The threshold for the new customers should be also lowered. Playing Toto games was found difficult. Because of this challenge a better guidance and marketing was suggested, a good example is using social media. Vermo could experiment with having more versatile events during the races. These events would not need to involve horse racing. These development proposals strive to improve Vermo´s event and service selection to access new customers and a better image....









