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Viitteet 11-20 / 20
Better bosses at Sanoma — rethinking the management feedback process
(2020)
Contemporary organizations are facing various new challenges in the fast-changing business environment. Efficiency and regeneration needed require understanding and development of the employees, especially those leading the performance of others...
The EX-factor : exploring elements of the employee experience
(2023)
parhaimmillaan yhdistää kaikki kolme. Organisaation päätarkoitus on oppia tukemaan työntekijöitä parhaiten heidän työssään. Työ muuttuu nopeasti. Työntekijäkokemusajattelu on hyödyllistä muutosjohtamisessa, sillä se luo empatiaa. Työntekijöiden ymmärtäminen ja...
Employee experience thinking puts the employees in the center of the organization’s work. It can be defined in many ways according to the approach. The perspective can be managerial, organizational or individual but at best combining all three. The main purpose for an organization is to learn how to support the employees best at their work. The work is changing fast. Employee experience thinking is useful in change management for it creates empathy. Understanding the employees and acknowledging their expectations and work in a changing internal and external operational environment enhances engagement, wellbeing, and better performance. Employee experience affects customer experience and employer brand. Every organization is unique and should be considering designing their own framework for the employee experience according to their own preferences and emphasis. The development method in this paper is close to action research. The task is to design a framework and explore elements of the employee experience for the case organization. The desired outcome is a suggestion for the first steps to explore the employee experience in the organization and the result is a list of doings, including possible questions for the employees and a step-by-step guide for a co-creating process. It can be useful for other organizations aswell, keeping in mind that it should be designed hand in hand with the organization’s own strategy. In this case, the organization wanted to emphasize the already established managerial coaching guidelines which naturally affected what elements would be chosen for the employee experience framework. The employee experience should be analyzed together with data of wellbeing, engagement, and performance. These can be seen as indicators of a good employee experience. It is essential to engage employees into the employee experience process from the beginning. The employee experience thinking has a close relationship to design, customer experience thinking and leading with empathy. Design thinking and service design tools have been found especially useful for co-designing the employee experience. For further development it would be useful to combine and analyze all the employee experience approaches and build a step-by-step guide with different types of co-creative processes for exploring the employee experience for different purposes (managerial, employer branding, wellbeing etc.)....
Employee experience thinking puts the employees in the center of the organization’s work. It can be defined in many ways according to the approach. The perspective can be managerial, organizational or individual but at best combining all three. The main purpose for an organization is to learn how to support the employees best at their work. The work is changing fast. Employee experience thinking is useful in change management for it creates empathy. Understanding the employees and acknowledging their expectations and work in a changing internal and external operational environment enhances engagement, wellbeing, and better performance. Employee experience affects customer experience and employer brand. Every organization is unique and should be considering designing their own framework for the employee experience according to their own preferences and emphasis. The development method in this paper is close to action research. The task is to design a framework and explore elements of the employee experience for the case organization. The desired outcome is a suggestion for the first steps to explore the employee experience in the organization and the result is a list of doings, including possible questions for the employees and a step-by-step guide for a co-creating process. It can be useful for other organizations aswell, keeping in mind that it should be designed hand in hand with the organization’s own strategy. In this case, the organization wanted to emphasize the already established managerial coaching guidelines which naturally affected what elements would be chosen for the employee experience framework. The employee experience should be analyzed together with data of wellbeing, engagement, and performance. These can be seen as indicators of a good employee experience. It is essential to engage employees into the employee experience process from the beginning. The employee experience thinking has a close relationship to design, customer experience thinking and leading with empathy. Design thinking and service design tools have been found especially useful for co-designing the employee experience. For further development it would be useful to combine and analyze all the employee experience approaches and build a step-by-step guide with different types of co-creative processes for exploring the employee experience for different purposes (managerial, employer branding, wellbeing etc.)....
Designing a feedback tool to improve stakeholder collaborations in shipbuilding projects
(2023)
network of multidisciplinary organizations which must effectively collaborate to complete these massive projects. The study and development project of this thesis was commissioned by the company ShipPalette Oy to pinpoint areas for improvement within...
How to design successful (customer) experiences in the travel industry
(2022)
Nowadays, amongst service businesses human-centricity and designing great customer experiences have become fundamental topics to retain customers and maintain competitive advantage in the market. These are particularly relevant also in the travel...
Enhancing User-Centricity in Digital Service Development
(2021)
tutkimuksessa keskitytään siten sekä toimaksiantajan ennalta määrittelemän tehtävän, eli uuden business-to-business -tuotteen pääkäyttäjäportaalin suunnitteluun, sekä suunnittelu- ja tutkimusprosessin tarkasteluun yleisemmällä tasolla. Tutkimus perustuu pääosin...
Timespace on their OurBalance product. The empirical study focuses both on designing a suitable solution for the main administrator portal of the new business-to-business product, as well as on examining the design and research process on a more general...
Timespace on their OurBalance product. The empirical study focuses both on designing a suitable solution for the main administrator portal of the new business-to-business product, as well as on examining the design and research process on a more general...
The impact of the new delivery model on customer experience
(2023)
Considering the customer perspective is crucial when planning any strategic change. The case organization is striving towards a new make-to-stock delivery model and is interested in its impact on customer experience. With ...
Understanding of Customers’ Competencies and Resources as a Base for Innovation of Inclusive Digital Social Services
(2021)
The purpose of this research-oriented development work was to develop a model to identify and utilize the customers’ own and external competencies and resources as a base for social innovation. The objective was to provide ...
Remote assistance for service technicians
(2019)
Industrial maintenance work is changing rapidly due to the ongoing digitization. The new communication technologies involving video and augmented reality enhance the way two persons can communicate during troubleshooting ...
Developing Superior Employee Experience Model for a Team in an Organization
(2020)
Experiences shapes human being by creating everlasting memories and relationships to feel being alive. This is directly connected to experience created at workplaces, as we spend half of our wake time at job. It is seen ...
Identifying Capabilities to Enhance Co-creation and Participation in Service Development
(2021)
By now both co-creation and participation are well known concepts in organisations. The increasing complexity of services has made organisations aware of the necessity to apply co-creation in their service development ...









