Haku

, are developing new digital services and solutions that are introduced to healthcare organizations. The purpose of this thesis is to improve the customer experience and the late-stage prototype of a new service in a public healthcare context. The development...

The purpose of this research-oriented development work was to develop a model to identify and utilize the customers’ own and external competencies and resources as a base for social innovation. The objective was to provide ...

Opinnäytetyö keskittyy työhyvinvointiin toimistoympäristössä. Työn tavoitteena on selvittää, millaisten fyysiseen työympäristöön liittyvien ratkaisujen avulla voidaan tukea tietotyöläisten koettua hyvinvointia. Tarkoituksena opinnäytetyöllä on tukea...
The thesis deals with well-being in the office environment. The objective of the study was to find out the physical work environmental solutions that support the well-being of knowledge workers. The aim was to help workplace designers work and reveal the changed needs concerning physical office space in the post-COVID-19 era. The development project was commissioned by Workspace Oy and the case company was selected from their client base. This thesis follows the theories from knowledge-based working, modern work, workplace development and occupational well-being. All these areas of interest had a role in creating the conclusions of the thesis. Modern knowledge work by its nature is challenging for workplace development. Spaces should support collaborative teamwork, focused individual work and hybrid working. Not to forget that all employees experience well-being individually. The development work begun with a desktop study which focused on analyzing workplace surveys done to the client company’s previous customers. To deepen the understanding of the research topic, theme interviews were done for Workspace Oy’s selected project managers. At the last stage of the development project, co-creative workshops were held to gather user insight to the matter. The development project utilized service design methods. The Double Diamond framework guided the development project, construction of workshop structure and facilitation plan. The results were derived from analyzed stakeholder insights that were combined with the theory introduced in this thesis. Well-being is one of the top factors when a knowledge worker evaluates their employer. This thesis focused on physical work environment and what can be done at the offices to support the post-COVID hybrid working. Several concrete solutions came up, mainly to support the hybrid working at the office. Yet it must be stated that many well-being factors cannot be solved with space planning. A more holistic approach is needed to answer the well-being challenge of a knowledge worker in the post-pandemic era. Keywords: Knowledge work, modern work, occupational well-being, activity-based office...

tutkimuksessa keskitytään siten sekä toimaksiantajan ennalta määrittelemän tehtävän, eli uuden business-to-business -tuotteen pääkäyttäjäportaalin suunnitteluun, sekä suunnittelu- ja tutkimusprosessin tarkasteluun yleisemmällä tasolla. Tutkimus perustuu pääosin...
Timespace on their OurBalance product. The empirical study focuses both on designing a suitable solution for the main administrator portal of the new business-to-business product, as well as on examining the design and research process on a more general...

COVID-19 pandemia vaikutti maailmanlaajuisesti työelämään ja mahdollisti etätyön läpimurron. Pandemian vuoksi etätyöhön siirtyminen tapahtui monissa paikoissa yllättäen ja pakotti perinteisemmätkin yritykset pohtimaan työskentelytapojaan...
The COVID-19 pandemic has affected workplace practices globally and enabled the breakthrough of remote work. Due to the pandemic, the change to remote work happened in many places overnight and forced even the more traditional companies to reconsider their ways of working. Adapting to abrupt changes has created a need for organizations to fully understand how they can develop remote work and remote leadership practices. This thesis examines remote work and remote leadership in the banking sector. The case organization is Danske Bank. The primary focus of the thesis is on remote leadership, but overall remote work practices, skills and resources are also explored. The purpose of the thesis is to explore successful remote work and leadership practices that help organizations develop. The objective is to develop the remote leadership practices of the case company, as well as to help the case company stay as an attractive employer, and to thrive in the complex business environment. The theoretical part of this thesis explores the evolution of leadership, the role of digitalization as well as remote work and leadership. Traditional leadership explanations have emphasized efficiency and control, but newer trends include shared leadership style and self-management. In addition, digitalization has had an impact on and enabled remote work as an option, as technological solutions are in a key role in the development of remote work. Remote work and remote leadership aspects are examined, and the importance of communication, trust building, accessibility and social aspect are detailed. The thesis utilized a case study research approach, as the objective was to create development ideas for the case organization. The development task was carried out mainly by using qualitative research methods. Data was analysed through content analysis. A remote leadership concept was created. The concept included key workplace practices, skills, resources, team leader actions, as well as remote team development areas that enable the success of a remote team. The results of the development task emphasized the importance of proper communication, trust building, a coaching leadership style, accessibility, and strong social and self-management skills, for instance. Remote work and remote leadership practices have never been a more current topic as they are now, and important for any organization to keep in mind. The thesis enhanced the case organization’s understanding of the prerequisites for successful remote work and remote leadership....

, and learnings in the design process, this master’s thesis aims to create an investment acquisition service for Zenzi Consulting, where the investment is specifically from Chinese investors and the target customer group is deep tech companies in Finland...

The objective of this thesis is to design an innovation workshop concept that aims to innovate sustainable solutions and services in tourism by using Futures Thinking and Design Thinking. The workshop concept is designed for MOTION which is an EU...

Tämän tutkimuksen tarkoituksena on tutkia näkemyksiä ja lähestymistapoja tekoälyn etiik kaan ja löytää olennaisimmat erityispiirteet tekoälyn kehittämisessä SHAPES-projektille. Tavoitteena on tarjota kehittäjille tarvittavia työkaluja ja ohjeita...
The purpose of this study is to examine different views and approaches to the ethics of artificial intelligence (AI) and to find the most relevant and puzzling issues in the development of artificial intelligence for the SHAPES project. The object is to help in providing necessary tools and guidelines to developers for their ethical consideration and action, as well as raise discussion of the most controversial matters related to the development and use of artificial intelligence. This study targets the SHAPES project (Smart and Healthy Aging through People Engaging in Supportive Systems), which is the H2020 Innovation Action project (grant agreement No. 857159). The aim of the project is to build solutions that can make it easier for the elderly to live at home, such as robots, smart clothes, sensor technologies. The method of this study is Alan Hevner’s Design Science Research. The theoretical background is conducted in a form of literature overview, which contains the most relevant ethical theories and research on AI ethics, machine ethics and human rights. The study also contains in accordance to Hevner’s method the environment in which the ethical guidelines are related to. This includes ageing people and the SHAPES ecosystem. In this study, the ethical guidelines for the SHAPES AI developers were designed by examining existing guidelines and compare them to special features of SHAPES. The SHAPES guidelines include the following themes; accountability, transparency and explainability, diversity, inclusion and fairness, safety and security and societal wellbeing and humanity....

By now both co-creation and participation are well known concepts in organisations. The increasing complexity of services has made organisations aware of the necessity to apply co-creation in their service development ...

Organizations are currently struggling with a major shift from mostly office-based to remote and hybrid work. At the same time, competition for talent is tough, and employees expect enjoyable and engaging work experiences. ...