Haku

Opinnäytetyön tarkoituksena on menojen käsittely -prosessin automaation tehostaminen valtion viraston näkökulmasta. Opinnäytetyön tavoitteena oli tarkastella prosessin nykytilaa, tunnistaa pullonkauloja ja esittää kehittämismahdollisuuksia, jotka...

Tämän opinnäytetyönä toteutetun kehittämistyön tavoitteena oli luoda Itä-Uudenmaan käräjäoikeudelle toimiva ja oppimista tukeva rikosasioiden yleisperehdytys sähköiseen oppimisympäristöön. Kehittämistyössä tutkittiin sitä, millaisilla tavoilla...

Tässä opinnäytetyössä oli tavoitteena kehittää keinoja Työllisyysrahaston aikuiskoulutustuen hakemuskäsittelyn sujuvoittamiseksi ja tehostamiseksi. Työssä keskityttiin erityisesti aikuiskoulutustuen hakemuskäsittelyn työprosessien muutosten ja...

työnantajan näkökulmasta työntekijän vastauksiin vaikuttavista tekijöistä. Heuristiikat ovat ihmisen ajattelua ohjaavia oikopolkuja. Opinnäytetyö pohjautuu käyttäytymistaloustieteen päätöksenteon ilmiöihin ja ilmiöiden taustalla vaikuttaviin tekijöihin...

Asiakkaiden nopeasti muuttuvat tarpeet tuovat yrityksille entistä enemmän haasteita, mutta samalla myös mahdollisuuksia toimia nopeammin ja tehokkaammin. Jotta yritykset voivat menestyä jatkossa, niiden on kehitettävä organisaation ketteryyttä...

valintakriteerit olivat nopeus, helppokäyttöisyys ja lyhyet jonot. Mahdollistamalla asiakkaille kuitittoman poistumisen, sekä selkeyttämällä mobiilietujen lunastamisen prosessia, voitaisiin asiakkaiden asiakaskokemusta parantaa entisestään....

viitekehyksessä kuvaillaan perehdytystä ja sen merkitystä organisaatiolle ja henkilöstön sitoutumiseen organisaatioon, käsitellään organisaatiokulttuuria ja sen sisältämää turvallisuuskulttuuria sekä yleisesti raideliikenneturvallisuutta edistäviä säädöksiä...

Opinnäytetyön tavoitteena oli selvittää, millä tavoin yhtenäistä organisaatiokulttuuria ja yhteisöllisyyttä voidaan vahvistaa monipaikkaisessa työyhteisössä. Tarkoituksena oli kehittää ehdotuksia, jotka auttavat kohdeorganisaatiota näiden...
The objective of the thesis was to investigate how a cohesive organizational culture and sense of community can be strengthened in a multi-location organization. The aim was to develop proposals that would help the organization to strengthen these. The thesis was commissioned by Ouman Oy. The need for the commission stemmed from the organization’s multi-location and geographically dispersed structure. The theoretical framework of the thesis addresses the importance of organizational culture in a multi-location and decentralized work community and how sense of community can strengthen it. The theoretical framework is built around the concepts of organizational culture, multi-location work communities, and sense of community, along with related elements such as values, leadership, trust, inclusion, feedback culture, collaboration, communication and competence development. The thesis was conducted as a development project, using a survey as the research method. The choice of the research method was guided by the nature of the research problem. The goal of the survey was to understand the experiences of the target organization’s personnel regarding the current state of organizational culture and sense of community. Additionally, the survey addressed the organization’s values, as well as collaboration and communication, since these are closely linked to sense of community and, consequently to a cohesive organizational culture. The survey was conducted in February 2024 to the employees of the parent company in Finland and the subsidiary in Sweden. The response rate was 76.6%. The results of the survey indicated that openness and flexibility were perceived as the strongest features of the organizational culture. Conversely, efficiency and cohesiveness were perceived as the weakest features. The level of sense of community was felt to be strongest within one’s own team and weakest between different locations. Some respondents felt that visibility between different locations or functions was weaker, which was perceived to impact the sense of community and a cohesive organizational culture. Majority of the respondents felt that the organization’s values were well reflected in everyday work, but almost as many felt that the values were only moderately visible. This suggests that the values are not sufficiently clear and concrete, or their meaning is not adequately understood. The end result of the thesis was a development plan that provides concrete suggestions on how to strengthen cohesive organizational culture and sense of community in a multi-location work community. The aim was to create a practical and clear plan, based on the factors discussed in the theoretical framework of the thesis, as well as the findings and conclusions drawn from the survey results. The development proposals relate to defining the target culture, clarifying values, strengthening the sense of community, collaboration and interaction, and also enhancing unified communication in line with the culture and values. Developing a cohesive organizational culture is a long-term process that requires dedication and continuous support from the management, but also commitment from the entire work community....

Opinnäytetyössä perehdytään suomalaisen palvelualan organisaation työhyvinvoinnin tilaan ja tuodaan esille sen vaikutuksia työntekijöihin ja heidän suoriutumiseensa. Tutkimuskysymyksiä nousi kolme: työntekijöiden työhyvinvointi, työntekijöiden...
The thesis examines the state of workplace well-being in a Finnish service sector organization and highlights its effects on employees and their performance. Three research questions emerged: employee well-being, employee performance, and the impact of well-being on job performance. These questions were explored through a two-part thematic interview conducted in the facilities management unit of the target organization in June 2023. The analysis of the results aimed to investigate the relationship between well-being and performance and identify factors that negatively affect well-being. The research was conducted using a qualitative research method. The foundation of the work is a literature review, which delves into workplace well-being, performance, and their impact on the organization. The interview questions were based on the literature review and existing well-being surveys. The goal of the thesis was to enhance the organization's understanding of employee well-being and to develop an action plan to address the identified challenges. In addition to the action plan, the aim was to provide insights into how and why employee challenges may have arisen and to offer the organization strategies for addressing the root causes. Employee experiences were examined by exploring heuristics and biases that might influence their actions and decision-making. Furthermore, the organization was provided with strategies to mitigate and resolve the effects of these biases and heuristics. Due to the dispersion of the results, no generalized statement could be made about employee well-being. However, the results suggest a connection between performance and employee well-being. Employees who perceived their well-being as good performed moderately well in their work, those who felt poorly in their work performed poorly, and those who assessed their well-being as satisfactory performed satisfactorily. Due to the small sample size of the study, the results cannot be considered reliable. However, the findings are consistent with the views presented in the literature review of the thesis. Based on the research findings, a tailored action plan was developed for the organization, incorporating gamification. By gamifying the organization's activities, a positive work environment can be fostered, where elements like point systems, leaderboards, rewards, and social proof appeal to people's intrinsic needs for achievement, competition, and social recognition. The action plan presents three concrete model examples of how gamification can be integrated into the organization's operations....

tietopohjassa käsitellään markkinoinnin teoriaa pääosin kirjallisuuskatsauksen avulla ja esitellään keskeiset käsitteet kuten markkinointi, asiakashankinta ja strategia. Kirjallisuuskatsauksessa perehdytään mm. suhdestrategiaan, effectuation-teoriaan, simple...
This master's thesis examines the impact of street and school safety phenomena, particularly the rise in youth crime involving violence and robbery, on the marketing strategy of a small business providing security training services. The aim...