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Viitteet 421-430 / 817
Työympäristöjen kehittäminen : Case Tallink Silja Oy
(2020)
Tämän opinnäytetyön tavoitteena on selvittää, millainen työympäristö sopii parhaiten työn toimeksiantajan, Tallink Silja Oy:n, maaorganisaatiolle ja mitä muutosprosessissa tulisi ottaa huomioon. Tarkoituksena on koota lisätyökalu...
Opasrobotti : innovaatiosta näkövammaisten liikkumisen apuvälineeksi
(2020)
näiden pohjalta palvelukonsepti tekniselle liikkumisen apuvälineelle, opasrobotille. Opinnäytetyö on tehty osana EU-rahoitteista ROBOGUIDE-hanketta, jossa kehitetään näkövammaisille robotiikkaan perustuvia liikkumisen apuvälineitä. Opinnäytetyön...
Palvelukokonaisuuden kehittäminen kiertotalousverkoston toiminnan vauhdittamiseksi: Case Topinpuisto
(2020)
Opinnäytetyön tavoitteena oli luoda Topinpuiston kiertotalousverkoston keskustoimijalle palvelukokonaisuus, jonka avulla verkoston toimintaa voidaan edistää ja vauhdittaa. Lisäksi tavoitteena oli saada hyvä yleiskuva suomalaisten...
Asiakkaiden osallisuuden kehittäminen Espoon avoimessa varhaiskasvatuksessa valinta- ja palvelumuotoilun keinoin
(2020)
Espoon kaupungin strategiana on pyrkiä kehittämään espoolaisten tarpeisiin vastaavia palveluita osallistamalla asiakkaat mukaan palvelujen kehittämiseen. Opinnäytetyö on toimintatutkimus, jonka tavoitteena oli kehittää Espoon...
Työhyvinvoinnin kehittäminen esimiestyön ja itsensä johtamisen avulla
(2020)
Opinnäytetyön tarkoituksena oli selvittää millaiset ovat työntekijän itsensä johtamisen taidot ja miten ne vaikuttavat hänen työhyvinvointiinsa. Tarkoitus oli myös selvittää miten esimiestyö toimii ja millainen vaikutus esimiestyöllä on yksilön...
Työhyvinvointi tulevaisuuden yrityksissä : Delfoi-tutkimus työhyvinvoinnin johtamisesta vuonna 2030
(2020)
Tämän opinnäytetyön tarkoituksena on selvittää, miten tulevaisuuden työ on muuttumassa ja miten se tulee vaikuttamaan työhyvinvointiin tulevaisuudessa. Tavoitteena on tunnistaa asioita, joihin tulevaisuuden organisaatioissa tulisi panostaa sekä...
Asiakkuuksien johtaminen kasvun mahdollistajana
(2020)
Kasvun myötä kohdeorganisaatiolla on tarve muutokselle asiakastyössä ja myynnissä. Tavoitteena on kehittää kohdeyrityksen asiakkuuksien johtamista, asiakasluokittelua ja asiakashoitomalleja. Näiden myötä halutaan vahvistaa asiakassuhteita, helpottaa...
Along with growth, the need for change in sales and customer work has been identified in the target organization. The aim is to develop the management of the target company's customers, customer rating and customer-care models. The aim of these is to strengthen customer relationships, facilitate customer purchases, and help customers more effectively with their challenges. In addition, the company wants to build new operating models, especially for managing the company's strategically important customers. The aim is to clarify internal work, sales responsibilities and increase cooperation. In this development project, open interviews and workshop activities were selected as the method of data acquisition. Through open interviews important information on the starting points, objectives, and development ideas of the development project were obtained. The workshop focused more on an established theme: how new operating models are incorporated into the organization’s everyday life. In conclusion, views have been created on how activities can be developed, and new operating models incorporated into the organization’s everyday life. It is important to take into account internal resources, the importance of the culture of information sharing and working together. Internal cooperation should be developed and appropriate practices should be considered. It is important to create a common understanding of key customer activities, its objectives and content. The company needs to take time to go through the operating model together, create opportunities for it and improve internal communication. For all activities, clear objectives, indicators, monitoring and continuous competence development must be created. The theory base covered sales strategy, customer management, customer segment/classification and customer relationship management models. In addition to this, the theory delved into key customer operations and its implementation. With the development of new operating models and sales, the theme of customer experience management was also highlighted. Keywords: Account management, customer rating /segmentation, customer care model, key customer management, customer experience...
Along with growth, the need for change in sales and customer work has been identified in the target organization. The aim is to develop the management of the target company's customers, customer rating and customer-care models. The aim of these is to strengthen customer relationships, facilitate customer purchases, and help customers more effectively with their challenges. In addition, the company wants to build new operating models, especially for managing the company's strategically important customers. The aim is to clarify internal work, sales responsibilities and increase cooperation. In this development project, open interviews and workshop activities were selected as the method of data acquisition. Through open interviews important information on the starting points, objectives, and development ideas of the development project were obtained. The workshop focused more on an established theme: how new operating models are incorporated into the organization’s everyday life. In conclusion, views have been created on how activities can be developed, and new operating models incorporated into the organization’s everyday life. It is important to take into account internal resources, the importance of the culture of information sharing and working together. Internal cooperation should be developed and appropriate practices should be considered. It is important to create a common understanding of key customer activities, its objectives and content. The company needs to take time to go through the operating model together, create opportunities for it and improve internal communication. For all activities, clear objectives, indicators, monitoring and continuous competence development must be created. The theory base covered sales strategy, customer management, customer segment/classification and customer relationship management models. In addition to this, the theory delved into key customer operations and its implementation. With the development of new operating models and sales, the theme of customer experience management was also highlighted. Keywords: Account management, customer rating /segmentation, customer care model, key customer management, customer experience...
Luovan asiantuntijatyön ja luovan organisaation johtaminen
(2020)
Opinnäytetyön tavoitteena on kartoittaa luovan organisaation ja luovien asiantuntijoiden johtamiseen liittyviä erityispiirteitä sekä sitä, millaisten johtamistapojen avulla luovaa työtä on mahdollista tukea. Opinnäytetyön tutkimusstrategia...
Oikeusmuotoilulla muutoksia palveluehtoihin
(2020)
Tämä opinnäytetyö on tutkimuksellinen kehittämistyö, jonka tarkoituksena on tutkia palveluehtoja oikeusmuotoilun keinoin. Tarkastelun ja tutkimuksen kohteeksi valittiin Finnpilot Pilotage Oy:n palveluehdot. Opinnäytetyössä oikeusmuotoilu paneutuu...
Viranomaisnäkökulma terrorismin rahoittamisen riskiin Suomessa
(2020)
Terrorismin rahoittamista ja siihen liittyviä riskejä ei Suomessa vielä tunnisteta riittävällä tasolla. Tämän opinnäytetyön tarkoituksena on pureutua terrorismin rahoittamisen ominaispiirteisiin sekä toisaalta tarkastella millaisia rajoituksia...
There is a lot of room for development in identifying terrorist financing in Finland. The main focus of development should revolve around 1) authority surveillance 2) co-operation between different authorities and 3) the drafting of a national risk evaluation report. This thesis will contemplate the characteristics of financing terrorism and the challenges legislation and regulatory action face in the effort of preventing such action. In addition, it presents a drafted report on risk evaluation, which is based on the materials presented in this study. The study has been made in cooperation with the Financial Intelligence Unit (FIU) within Central Bureau of Investigation. This thesis aims to support the preventative action of financing terrorism, to bring to light the possible risks of financing terrorism in Finland and based on these findings to produce a risk evaluation of the situation. This thesis investigates the characteristics involved with different means of transferring funds as well as gathering and recycling points of funds. Furthermore, the study has tried to pinpoint different obstacles authorities and legislation face in the attempt to prevent the financing of terrorism. The key findings were wealth traffic occurring mainly through account transfers; by cash or using money transfer services as a medium. The traffic of wealth happens largely internationally and especially Turkey stood out as a country of relation concerning transactions. This study is methodically a combination of qualitative and quantitative components. The main methods of acquiring information have been the close cooperation with Central Bureau of Investigation, familiarization with the involved theory, analysing the FATF - Country Report and personal interviews. The theoretical work frame is mainly compiled of international studies and articles regarding terrorism finance. Expert interviewees were selected among people who understand the subjects involved and who have experience in the prevention of financing terrorism. The FATF-Report (2019) is an objective, impartial and reliable source of information for the study. As a developmental proposal, it would be recommended that authorities enhance surveillance on the operation of non-profit organisations and fund-raising. There should be training on the matter on local levels in police departments as well as obliged entities. Also, it was noticed that the current legislation does not support authorities in the prevention of terrorism. There needs to be a common interest with prosecutors in recognising cases of terrorism finance in Finland. The impact of foreign fighters and targeted persons in financing terrorism in Finland needs to be further examined. Further study on the subject is pertinent. One suggestion is to draft a national risk evaluation report on financing terrorism. Concerning legislation, there should be close cooperation between officials and authorities in the attempt to prevent the financing of terrorism....
There is a lot of room for development in identifying terrorist financing in Finland. The main focus of development should revolve around 1) authority surveillance 2) co-operation between different authorities and 3) the drafting of a national risk evaluation report. This thesis will contemplate the characteristics of financing terrorism and the challenges legislation and regulatory action face in the effort of preventing such action. In addition, it presents a drafted report on risk evaluation, which is based on the materials presented in this study. The study has been made in cooperation with the Financial Intelligence Unit (FIU) within Central Bureau of Investigation. This thesis aims to support the preventative action of financing terrorism, to bring to light the possible risks of financing terrorism in Finland and based on these findings to produce a risk evaluation of the situation. This thesis investigates the characteristics involved with different means of transferring funds as well as gathering and recycling points of funds. Furthermore, the study has tried to pinpoint different obstacles authorities and legislation face in the attempt to prevent the financing of terrorism. The key findings were wealth traffic occurring mainly through account transfers; by cash or using money transfer services as a medium. The traffic of wealth happens largely internationally and especially Turkey stood out as a country of relation concerning transactions. This study is methodically a combination of qualitative and quantitative components. The main methods of acquiring information have been the close cooperation with Central Bureau of Investigation, familiarization with the involved theory, analysing the FATF - Country Report and personal interviews. The theoretical work frame is mainly compiled of international studies and articles regarding terrorism finance. Expert interviewees were selected among people who understand the subjects involved and who have experience in the prevention of financing terrorism. The FATF-Report (2019) is an objective, impartial and reliable source of information for the study. As a developmental proposal, it would be recommended that authorities enhance surveillance on the operation of non-profit organisations and fund-raising. There should be training on the matter on local levels in police departments as well as obliged entities. Also, it was noticed that the current legislation does not support authorities in the prevention of terrorism. There needs to be a common interest with prosecutors in recognising cases of terrorism finance in Finland. The impact of foreign fighters and targeted persons in financing terrorism in Finland needs to be further examined. Further study on the subject is pertinent. One suggestion is to draft a national risk evaluation report on financing terrorism. Concerning legislation, there should be close cooperation between officials and authorities in the attempt to prevent the financing of terrorism....









