Haku
Viitteet 471-480 / 817
Tiedolla johtamisen ratkaisujen myymisen haasteet
(2020)
Datan määrän kasvaessa räjähdysmäisesti on tärkeä ymmärtää sen merkitys yrityksen operationaaliseen toimintaan ja liiketoiminnan kehittämiseen. Tämän päivän globaali, lähes 24/7 toimiva yhteiskunta edellyttää nopeita päätöksiä ja muutoksia...
Yksilö organisaation kehittäjänä
(2020)
Yritykset kehittävät toimintamallejaan jatkuvasti. Ketterät menetelmät, palvelumuotoilu ja erilaiset jatkuvasti uudistuvat tekniset ratkaisut ja työkalut muuttuvat ja kehittyvät yhä nopeammin. Myös organisaation hyvinvointi on monelle yritykselle...
Asiakkaan arvon muodostuminen palveluiden kehittämisen pohjana – case IT alan yritys
(2019)
Markkinat elää tällä hetkellä vahvaa murrosta. Palveluiden digitalisoituminen on pakottanut yrityksiä pohtimaan strategiaansa uudelleen. Tämän opinnäytetyön tarkoituksena on tarkastella toimeksiantajayrityksen pienten ja keskisuurten...
Muutostarpeiden tarkastelu ja muutosprosessin johtaminen vapaaehtoisjärjestössä: Case Oikeutta Eläimille
(2019)
Opinnäytetyö keskittyi vapaaehtoisjärjestön strategisen ja rakenteellisen muutosprosessin hallintaan. Kohdeorganisaationa oli suomalainen eläinoikeusjärjestö. Järjestö oli murroksessa ja järjestön sisällä oli muutospaine keskitetympään toimintaan...
The thesis concentrated on the strategic and structural change process management of a voluntary organisation. The case organisation was a Finnish animal rights organisation. The organisation was in a turning point, and there was pressure inside the organisation towards a more centralised way of operations. Firstly, the thesis attempted to figure out how to approach the change process of a voluntary organisation towards a more structured operation model. Secondly, the thesis seeked to clarify the direction in which the organisation is moving in the 2020s, and what kind of organisational structure would best support that development. The theoretical framework consisted of various dimensions of organisational change process. The process was examined from the perspective of the organisation and the individual. The framework also included examination of controlled change management and the appropriate change methods for the case organisation. In addition, civil action was examined and a special attention was paid to voluntary organisations and their distinct characteristics in regard to change management. The first research method of the thesis was a survey reviewing management and decision-making. Backcasting was used as a collaborative design tool, which helped to outline a preferred future for the organisation. Propositions were made based on the survey and backcasting, and they were anonymously argued with the use of the Delphi-method. Inside the case organization, there appeared to be an open attitude towards changes for a more structured future. In an organization which is based on voluntary work, it is crucial however to maintain the trust of the employees through inclusion and open dialogue. The organization should engage its members actively to every step of the change process. According to the study, the decision-making and administrative functionality were undermined by undefined areas of responsibilities and lack of structure. There was a clear push towards a more centralized way of operating. A preferred future for the organization included aspects such as elimination of unwritten rules, clarification of the decision-making process, increasement of inclusion in the meeting practises, and hiring of an organization secretary to coordinate administrative issues. The results of the thesis concentrated on the situation of the case organization, but a similar low hierarchy voluntary organization could possibly find some tools to their change management from the recommendations and the development proposals....
The thesis concentrated on the strategic and structural change process management of a voluntary organisation. The case organisation was a Finnish animal rights organisation. The organisation was in a turning point, and there was pressure inside the organisation towards a more centralised way of operations. Firstly, the thesis attempted to figure out how to approach the change process of a voluntary organisation towards a more structured operation model. Secondly, the thesis seeked to clarify the direction in which the organisation is moving in the 2020s, and what kind of organisational structure would best support that development. The theoretical framework consisted of various dimensions of organisational change process. The process was examined from the perspective of the organisation and the individual. The framework also included examination of controlled change management and the appropriate change methods for the case organisation. In addition, civil action was examined and a special attention was paid to voluntary organisations and their distinct characteristics in regard to change management. The first research method of the thesis was a survey reviewing management and decision-making. Backcasting was used as a collaborative design tool, which helped to outline a preferred future for the organisation. Propositions were made based on the survey and backcasting, and they were anonymously argued with the use of the Delphi-method. Inside the case organization, there appeared to be an open attitude towards changes for a more structured future. In an organization which is based on voluntary work, it is crucial however to maintain the trust of the employees through inclusion and open dialogue. The organization should engage its members actively to every step of the change process. According to the study, the decision-making and administrative functionality were undermined by undefined areas of responsibilities and lack of structure. There was a clear push towards a more centralized way of operating. A preferred future for the organization included aspects such as elimination of unwritten rules, clarification of the decision-making process, increasement of inclusion in the meeting practises, and hiring of an organization secretary to coordinate administrative issues. The results of the thesis concentrated on the situation of the case organization, but a similar low hierarchy voluntary organization could possibly find some tools to their change management from the recommendations and the development proposals....
Perehdytyksen kehittäminen käyttäytymistaloustieteen ja palvelumuotoilun keinoin
(2019)
Onnistunut perehdytys lisää tulokkaan työnimua, sitoutumista ja työhyvinvointia ja vähentää työvoiman vaihtuvuutta. Perehdytyksen arvioidaankin vähitellen kasvavan rekrytoinnin kaltaiseen, strategiseen rooliin yrityksissä. Kehittämistutkimuksen...
Asemanseudun kehittäminen : Case Mäntsälän asemanseutu
(2019)
Mäntsälän asemanseudun vetovoiman kehittäminen. Opinnäytetyön toimeksiantaja oli Mäntsälän kunta ja opinnäytetyö toteutettiin yhteistyössä Mäntsälän kunnan kanssa. Opinnäytetyön tarkoituksena oli tuottaa konkreettisia kehitysehdotuksia asemanseudun...
ICT-yrityksen ohjelmistojen jatkuvien palveluiden palvelunhallinnan kehittäminen asiakaslähtöiseksi
(2019)
Kehittämistyön tavoitteena oli asiakastarpeiden ymmärryksen pohjalta kehittää ohjelmistojen jatkuvien palveluiden palvelunhallintaa ja sen keskeisimpiä palveluprosesseja asiakaslähtöisemmäksi. Asiakaslähtöisyys tarjosi palvelunhallinnan ja...
Turvallisen käyttäytymisen edistäminen kuluttajapalveluissa asiakaslähtöisin menetelmin
(2019)
vähentymiseen. Tavoitteena oli saada opinnäytetyön toimeksiantajana toimivalle valvovalle viranomaiselle Turvallisuus- ja kemikaalivirastolle (Tukes) tietoa valvontatyön tueksi sekä avustaa palveluntarjoajia näiden suunnitellessa ja valitessa keinoja tiedottaa...
The purpose of this thesis was to explore how to influence safe behaviour among customers participating consumer services in a way that it would decrease accidents. Aim was to aid the commissioner of the thesis Safety and Chemicals Agency (Tukes) in its surveillance and assist service providers when they plan and implement means to inform customers about the hazards related to the service. Guidelines were drafted in the thesis to improve the safety behaviour of the customers. Customer behaviour was observed in a sporty and high-risk consumer service as a part of the research project. Customer insight was deepened by drafting a customer journey map with four customers participating in a high-risk experience service. Guidelines were formed from the fundamental parts of the thesis and they are based on the literature, observation study and the customer journey map. Guidelines include four core principles that can be applied to improve the safety of consumer service. Decision making, risk behaviour, relevance of risk communication and challenges related to warnings are introduced in the knowledge base of the thesis. Risk communication is important when trying to influence risky behaviour and increase risk awareness. Warnings and instructions are means to steer customers in a safer direction. There are a variety of ways to do this and the law nor the guidelines given by the authority doesn’t state which way is appropriate in different situations. Warnings are challenging because people interpret risk messages in individual ways. Warnings might be left totally unnoticed or they don’t influence behaviour accordingly. Besides risk communication, service should be designed so that behaving safely is as easy as possible. Occasionally customers need a little nudge to steer them in right direction, towards safer options. Sometimes nudging is not enough and there is a need for a bit of a shove to generate adequate response. It is essential that means to guide customers are based on customer insight and that the measures take different user groups into consideration. In the end, customers that participate in consumer services are the ones that dictate the severity of the measures....
The purpose of this thesis was to explore how to influence safe behaviour among customers participating consumer services in a way that it would decrease accidents. Aim was to aid the commissioner of the thesis Safety and Chemicals Agency (Tukes) in its surveillance and assist service providers when they plan and implement means to inform customers about the hazards related to the service. Guidelines were drafted in the thesis to improve the safety behaviour of the customers. Customer behaviour was observed in a sporty and high-risk consumer service as a part of the research project. Customer insight was deepened by drafting a customer journey map with four customers participating in a high-risk experience service. Guidelines were formed from the fundamental parts of the thesis and they are based on the literature, observation study and the customer journey map. Guidelines include four core principles that can be applied to improve the safety of consumer service. Decision making, risk behaviour, relevance of risk communication and challenges related to warnings are introduced in the knowledge base of the thesis. Risk communication is important when trying to influence risky behaviour and increase risk awareness. Warnings and instructions are means to steer customers in a safer direction. There are a variety of ways to do this and the law nor the guidelines given by the authority doesn’t state which way is appropriate in different situations. Warnings are challenging because people interpret risk messages in individual ways. Warnings might be left totally unnoticed or they don’t influence behaviour accordingly. Besides risk communication, service should be designed so that behaving safely is as easy as possible. Occasionally customers need a little nudge to steer them in right direction, towards safer options. Sometimes nudging is not enough and there is a need for a bit of a shove to generate adequate response. It is essential that means to guide customers are based on customer insight and that the measures take different user groups into consideration. In the end, customers that participate in consumer services are the ones that dictate the severity of the measures....
Asumisen paloturvallisuuteen vaikuttavat ratkaisut talopaketin valintakriteereiksi
(2019)
niille asioille, joita tulevan talon suunnittelun jatkossa otetaan huomioon. Inhimillisen päätöksenteon resurssit ovat rajalliset ja niihin vaikuttavat erilaiset ajattelun oikopolut, joita käytetään usein huomaamatta. Päätökset voivat olla vinoutuneita...
Verkostomainen projektityöskentely : Uudenmaan digituen toimintamallin rakentaminen
(2019)
Kuluvan vuosikymmenen aikana sähköiset palvelut ja niiden käyttö on yleistynyt. Digitaalisten palvelujen ensisijaisuudesta on myös linjattu Valtiovarainministeriön taholta. Syksyllä 2018 viisi alueellista digituki-pilottia aloittivat toimintansa...









