Haku

The purpose of the thesis is to present an overview of the end-user experience of the facility services in a business park using service design methods. Service design is a tool used to create and innovate new methods in service delivery. Facility...

The objective of this thesis project is to examine influences of Training, Responsibility, Inter-personal Relationship and Teamwork towards employee motivation. The research was carried out at two different SOL’s client’s ...

-piin päiviin laadittiin ohjelmaa myös ulkopuolisille. Kehitettiin tapahtuman eräälle päivälle lapsille ja nuorille suunnattua ohjelmaa, mikä oli aivan uutta kyseiselle tapahtumalle. Opinnäytetyön teoreettisena viitekehyksenä toimi tapahtuman järjestämisen...

This thesis project was commissioned by Original Sokos Hotel Albert to investigate the hotel’s needs and customer demands. The aim of the project is to understand the connection between customer expectations and business strategy to generate higher service value. Sokos Hotel Albert offers hotel and restaurant services and the purpose of the thesis project is to improve the hotel customers’ home-like feelings. The project focuses on increasing the variety of the hotel services and solving the problem that the hotel lacks an effective development plan. During the thesis working process, basic research methods and service design methods were ap-plied. All data were collected through research and communication with the staff of Sokos Hotel Albert. The research design methods included the customer journey, customer emotional map-ping, service blueprinting and brainstorming. The implementation of the methods led to a conclu-sion that the hotel needs to have a detailed development plan, enhance the variety of its services and staff performance in order to offer a good home-like feeling experience to its customers. The thesis report proposes to the company three new ideas for the company. The first one is a detailed development plan for short term changes. The others are two concepts: a co-creative space and a staff training program....
Tämä opinnäytetyö on tutkia Original Sokos Hotelli Albertin tarpeisiin ja asiakkaiden vaatimuksiin. Tämän projektin objektiivi on ymmärtää asiakkaiden odotus ja yritysstrategian välinen yhteys tuottaakseen korkeamman palvelun arvoa. Sokos Hotelli...

knowledge is widely accessible, wisdom coming out of an ancient thought provoking book of Zarathushtra called ‘The Gathas’; has be-come attractive to many scientists, scholars, and experts in different fields such as Organizational Management. On the other...

The subject of this thesis project is the integration of exchange students into Finnish social life; the aim is to clarify how foreign students can use their free time when they are in Finland. The author’s main focus in ...

Opinnäytetyössä tutkittiin saneerausprojektin asiakaskokemusta, havainnollistaen yleisimpiä ongelmia yrittäjän ja asiakkaan näkökulmista. Haluttiin löytää kehittämisehdotus asiakaskokemuksen nostamiseksi, sekä rakennussaneerauspalvelun laadun...
Thesis examines the customer experience in renovation project visualizing general problems with customer and entrepreneur. The aim was to find suggestion to develop better customer experience. The theoretical framework of the thesis is based on the concepts of customer service, quality of the service. Research methods were qualitative and quantitative, because it was wanted to get detailed information about the customer experiences from client and the entrepreneur viewpoint. The observation was performed for four days in internet platform by questionnaire. The results of survey gave information about the problems with client and renovation companies. The information display high point problems and these problems aimed the proposal targets. The answers were classified according to the theory of service design and the analysis was verbal. The study displayed that clients have problems with the renovation companies and the companies have problems with the clients. The customer experience was not positive, because there was problems in schedules, payments and in professional ability. As the results displayed several areas of development that would serve the customer experience and the quality of the service can be better for client and entrepreneur....

The purpose of this project is to develop the current communication process of ordering catering service in the room at the case company Radisson Blu Royal by the use of service design tools. The importance of communication ...

Manager and some of the Scandic Marski guests were interviewed, also observation in Hotel Katajanokka was carried out. The visibility, in this research, is studied as the visual information that reaches the customer. The relevant concepts include...
Tämä tutkimus tutkii ympäristöystävällisyyden näkyvyyttä hotellialalla ja voiko sillä olla myönteisiä vaikutuksia, erityisesti tuottoisuuden kannalta. Kaksi paikallista hotellia Helsingistä sisällytettiin mukaan käytännön esimerkkeinä, Scandic...

This study examines how cultural diversity is managed in the work environment in care homes and cleaning services in Finland. The health care and cleaning services sectors were chosen primarily due to the high number of immigrants working...