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Oman henkilökohtaisen osaamisen ja aseman vahvistaminen sekä yhteisten toimintatapojen kehittäminen
(2020)
Tämän opinnäytetyön tavoitteena on vahvistaa henkilökohtaista osaamista ja asemaa osaston varavastaavana ja sitä kautta kehittää yhteisiä toimintatapoja.
Opinnäytetyön avulla on tavoitteena kehittyä perehdyttäjänä, ...
Opas asuntokauppojen tekijälle – case Nordea Bank Oyj
(2020)
määritelty vähimmäistason osaaminen, jotta työtehtävien parissa työskentely on edes mahdollista. Myös esimiehen antama panos alaistensa perehdytykselle ja sen tukemiselle on merkittävässä, joissain tapauksissa jopa ratkaisevassa asemassa. Koska työn...
The subject of this thesis is creating an orientation guide for Nordea Bank Abp. The objective of the thesis was to review the current state of the induction to work given to new employees of the Home Sales teams in Helsinki metropolitan area. The purpose was to create a new, improved orientation guide for Nordea, based on the information received. The guide can be given to the employee, and as such it can provide the person a comprehensive starting point to grow one’s learning on. This thesis works through the common demands set for the introduction practice through the Occupational Safety and Health Act, as well as more specific demands of the finance industry. For example, the European Union has set in its directive concerning credit agreements that are related to residential, immovable property, that a person working with credits needs to possess a minimum level of knowledge and competence. The manager’s input in the induction process and support given play a crucial part. Due to the fact that this work was solely targeted at the personnel working with house sales and apartment deals, the terms and process of house sales have been clarified. The thesis was executed as a mixed model, applied research. It was carried out as a case study, which means that it or its results cannot be generalised to apply to other cases. To examine the current state and shortcomings of the introduction process, questionnaire was used as the data collection method, containing both quantitative and qualitative questions. Content analysis was used to analyse the results. The commissioner’s own material of different work guides and processes were used in creating the introduction guide. Due to the guide containing these materials, which are under the confidentiality obligation, the guide itself is an entirely classified document. The results indicate a need for a more adjustable orientation plan, so that it can be customised to match the employee’s former knowledge and experiences. Improving general know how on financing was clearly a priority and there were requests for flexibility in the scheduling of the orientation. Based on the results, a ready-to-use orientation guide was created, especially for those employees lacking former experience in financing related tasks. The guide has a form attached that allows the new employee to tell about one’s former experience to the employer or mentor, in order to make the orientation tailored....
The subject of this thesis is creating an orientation guide for Nordea Bank Abp. The objective of the thesis was to review the current state of the induction to work given to new employees of the Home Sales teams in Helsinki metropolitan area. The purpose was to create a new, improved orientation guide for Nordea, based on the information received. The guide can be given to the employee, and as such it can provide the person a comprehensive starting point to grow one’s learning on. This thesis works through the common demands set for the introduction practice through the Occupational Safety and Health Act, as well as more specific demands of the finance industry. For example, the European Union has set in its directive concerning credit agreements that are related to residential, immovable property, that a person working with credits needs to possess a minimum level of knowledge and competence. The manager’s input in the induction process and support given play a crucial part. Due to the fact that this work was solely targeted at the personnel working with house sales and apartment deals, the terms and process of house sales have been clarified. The thesis was executed as a mixed model, applied research. It was carried out as a case study, which means that it or its results cannot be generalised to apply to other cases. To examine the current state and shortcomings of the introduction process, questionnaire was used as the data collection method, containing both quantitative and qualitative questions. Content analysis was used to analyse the results. The commissioner’s own material of different work guides and processes were used in creating the introduction guide. Due to the guide containing these materials, which are under the confidentiality obligation, the guide itself is an entirely classified document. The results indicate a need for a more adjustable orientation plan, so that it can be customised to match the employee’s former knowledge and experiences. Improving general know how on financing was clearly a priority and there were requests for flexibility in the scheduling of the orientation. Based on the results, a ready-to-use orientation guide was created, especially for those employees lacking former experience in financing related tasks. The guide has a form attached that allows the new employee to tell about one’s former experience to the employer or mentor, in order to make the orientation tailored....
Kokouspalvelupakettien hintatason ja asiakkaiden kokouspalvelubudjettien selvitys
(2020)
Opinnäytetyön toimeksiantajana oli Porvoossa sijaitseva majoitus-, kokous-, sekä virkistyspalveluja tuottava Kokouspoukama Oy. Tarkoituksena oli kartoittaa kokouspalveluita tuottavien yritysten palvelupakettien sisältöjä hintoineen selvittäen...
Ympäristöviestinnän suunnitelma Cafe Torpanrannalle
(2020)
osasta. Ensimmäisessä osassa käsitellään yrityksen ympäristövastuuta, kuluttajien suhdetta ympäristöystävällisyyteen palveluiden ja tuotteiden osalta sekä ravintola-alan ympäristöystävällistä toimintaa. Toinen osa koostuu yritysviestinnästä. Tässä osassa...
Hävikkiruokaravintolan liikeidea
(2020)
yrittämisen ja sisäisen yrittäjyyden tarkastelusta, ravintolan liiketoimintasuunnitelmasta, strategiasta, liikeideasta, yrityksen kannattavuudesta, yritysmuodoista, kestävän kehityksen mallista, hävikin muodostumisesta ja vähentämisestä sekä jätteen...
Laurean restonomien kv-viikon 2020 tapahtumakonseptin suunnittelua
(2020)
Opinnäytetyön tavoitteena on tehdä suunnitelma tapahtumakonseptista Laurean vuoden 2020 kansainvälisyysviikolle, joka on suunnattu restonomialan opiskelijoille, opettajille ja henkilöstölle. Toimeksiantajana ovat Laurean Leppävaaran kampuksen...
Oluen ympäristövastuullisuus: kehitysehdotuksia panimon ympäristöviestintään
(2020)
Opinnäytetyö oli tutkimuksellinen opinnäytetyö, jonka tarkoituksena oli selvittää, mitkä oluen ym-päristövastuulliset tekijät vaikuttavat kuluttajan ostopäätökseen. Tavoitteena oli tunnistaa kehitys-kohteita, joita kuluttajat pitävät...
Oman työn kehittäminen: toimipaikan toiminnan aloitus- ja lopetusprosessit
(2020)
Tämä opinnäytetyö on päiväkirjamuotoinen seuranta liiketoimintayksikön palveluvastaavan työtehtävistäni terveysalalla toimivassa yrityksessä. Opinnäytetyön keskeisenä tavoitteena on kehittää omaa työskentelyäni toimipaikan toiminnan aloitukseen ja...
This thesis is a diary-type follow-up of the author’s service supervisor duties in business unit in a company operating in the health field. The main objective of the thesis is to develop in the author’s own work relating to the operational processes related to the start and closure of the business facility’s operations, which is part of the author’s job description in the company. The development task focuses on the review of the activities included in the entity, related responsibilities and the flow of communication. The objective is to increase the operations’ efficiency, clarify work tasks and improve well-being at work. The development task was done as a qualitative study by observing the author’s work and on the basis of it, the theoretical frame of reference has been formed. Observations made during the progress of work are developed and examined from the perspective of management, with a special focus on the management of activities and its impact on well-being at work. The thesis examines current operating methods as well as existing guidelines and materials for implementing the functions. Based on the observations made, the activities are developed in accordance with the theoretical source materials. During the development work, new organizational and operational process descriptions were prepared, and a project calendar was developed as a tool to support the author’s work related to the start-up and closure processes of the business facility. Operating instructions for the management system and contract information are also created as by-products. The work also identifies other broader management problems and highlights points that should be considered in the further development of the company operations in order to make our work more efficient. This development work highlights how small actions affect the smoothness of the whole, both in terms of work efficiency and employee motivation and well-being, and how important it is to study the details of the operation as well as the larger whole in order to create a high-quality progress of the activity....
This thesis is a diary-type follow-up of the author’s service supervisor duties in business unit in a company operating in the health field. The main objective of the thesis is to develop in the author’s own work relating to the operational processes related to the start and closure of the business facility’s operations, which is part of the author’s job description in the company. The development task focuses on the review of the activities included in the entity, related responsibilities and the flow of communication. The objective is to increase the operations’ efficiency, clarify work tasks and improve well-being at work. The development task was done as a qualitative study by observing the author’s work and on the basis of it, the theoretical frame of reference has been formed. Observations made during the progress of work are developed and examined from the perspective of management, with a special focus on the management of activities and its impact on well-being at work. The thesis examines current operating methods as well as existing guidelines and materials for implementing the functions. Based on the observations made, the activities are developed in accordance with the theoretical source materials. During the development work, new organizational and operational process descriptions were prepared, and a project calendar was developed as a tool to support the author’s work related to the start-up and closure processes of the business facility. Operating instructions for the management system and contract information are also created as by-products. The work also identifies other broader management problems and highlights points that should be considered in the further development of the company operations in order to make our work more efficient. This development work highlights how small actions affect the smoothness of the whole, both in terms of work efficiency and employee motivation and well-being, and how important it is to study the details of the operation as well as the larger whole in order to create a high-quality progress of the activity....
Johtajuuden, naiseuden ja äitiyden haasteet johtotehtävissä
(2020)
Tässä opinnäytetyössä tarkoituksena on tutkia johtajuuden, naiseuden ja äitiyden haasteita johtotehtävissä. Tämän opinnäytetyö käsittelee nykypäivänä paljon puhuttavaa naisjohta-juutta, sen sisältämiä ennakkoluuloja sekä vaikutuksia naisen...
Työkalu myyntipalvelulle – palveluvalmennuksen vuosikello
(2020)
Tämä opinnäytetyö on luonteeltaan toiminnallinen ja sen toimeksiantajan on Suomen Osuuskaupan Matkailu- ja ravitsemuskaupan ketjuohjaus. Opinnäytetyön tavoitteena on luoda tarveperusteisesti vuosikello ryhmä-, kokous-, ja ravintolamyynnin...
This thesis is functional and was commissioned by the SOK Travel and hospitality industry chain management. The objective of this thesis was to develop an annual sales and communication training calendar for meeting, restaurant, and group sales...
This thesis is functional and was commissioned by the SOK Travel and hospitality industry chain management. The objective of this thesis was to develop an annual sales and communication training calendar for meeting, restaurant, and group sales...