Haku

yritysten kiristynyt kilpailu ja talouden taantuma. Koska matkailu- ja ravitsemisala on hyvin sesonkiluontoista, yritykset vuokraavat tilapäistyövoimaa vakituisen henkilökunnan sijaan. Tutkimuksen tarkoituksena on ollut tutkia, miksi työntekijä on valinnut...
Choosing temporary work and being committed to it in the field of tourism and hospitality The use of leased manpower has increased at service workers and a growing number of people are hired through personnel renting agencies. In the 1990s the number of full-time employ-ments decreased in Finland and temporary work became more popular. The reason for this was tightened competition between companies and regression in the economy. Because the field of tourism and hospitality is very seasonal, companies tend to hire temporary workers instead of full-time staff. The aim of this study is to find out why employees have chosen temporary work and how committed and motivated temporary workers are. The study was carried out with qualitative methods. The theme interviews took place in au-tumn 2008. All interviewees were at that moment temporary workers within tourism and hos-pitality in the metropolitan area. Fifteen people took part in the theme interview and they represented various age classes. The study was collected by themes in Word files, where the material was sorted for later analysis. According to the results, the reasons for choosing temporary work were very diverse. There were people who hadn't found a full-time job, students earning some extra alongside their studies and people who hadn't found a job within their own field. Temporary work was also chosen by people who said it was a lifestyle not to commit themselves to one company. They also felt that the freedom given by temporary work was a good alternative. It was, however common, for most of the interviewed that they dreamed of finding a steady job and believed to have better chances to it through the temporary work they had done. Especially within the service field the use of temporary work has come to stay and it may increase in the coming years if the economic downturn continues. When the big age classes start to retire, companies may begin to recruit full-timers again, which would naturally mean that the use of temporary work decreases. The subject of a possible follow-up study could be to examine, how temporary workers man-age economically despite the changing working opportunities within the field of tourism and hospitality. An other interesting subject would be to study the differences in how temporary workers, for example, in Lapland and in Southern Finland experience the work....

Tämä toiminnallinen opinnäytetyö on kuvaus siitä, minkälainen projekti oli Maailman lapset kylään –tapahtumien taustalla. Tavoitteena oli opinnäytetyön muodossa ohjata opintojakso, jossa ammattikorkeakouluopiskelijat suunnittelevat ja toteuttavat...
WORKING AS A PROJECT MANAGER IN INVITING OVER THE CHILDREN OF THE WORLD -EVENTS This functional Barchelor’s thesis is a description of a project called Inviting over the children of the world- events. The purpose of this thesis was to direct a study module, where poly-technic students conceived and carried out four service events with the theme Inviting over the children of the world. These events took place in secondary schools in the area of KUUMA-boroughs. The purpose was also to increase the knowledge of young students in secondary schools about children’s conditions and rights in Finland and around the world. The theoretical part is based on theory around project management. More specifically it in-cludes research about project organisation, planning, carrying through and finishing a pro-ject, risk managing and meaning of intrapreneurship in project working. The author of this thesis was the project manager herself. The plan of the functional part in this thesis was built based on the theoretical part. The functional part of this thesis is about the role of project manager who was guiding this study module. It informs about the role of the project manager in the planning and in the execution phases of the actual project and also gives a detailed description of the project. The description is written from the perspective of the project manager. The last chapter of the thesis consist of project evaluation and the development proposals for the study module in question. The evaluation consists of self-evaluation of the author as a project manager and of the feedback that students gave considering the study module and the guidance given in it....

Opinnäytetyön tarkoituksena oli tutkia valmistuvien restonomien mielikuvaa franchisingista ja franchising- yrittäjyydestä ja heidän kiinnostustaan ajatellen franchising-yrittäjyyttä uravaihtoehtona. Opinnäytetyössä haluttiin selvittää, miksi valmistuvat restonomit ovat kiinnostuneita franchising-yrittäjyydestä uravaihtoehtona tai miksi he eivät ole kiinnostuneita franchising-yrittäjyydestä uravaihtoehtona. Teoriaosassa kerrotaan franchisingista, sen historiasta, määritelmistä, franchising-yrittäjyydestä ja siihen liittyvistä asioista kuten franchising-yrittäjyyden edut ja haitat, franchising-yrittäjän ominaisuudet, koulutus ja rahoitusmahdollisuudet. Lisäksi teoriaosassa esitellään kolme ravitsemisalalla toimivaa franchising-ketjua. Opinnäytetyössä tehty empiirinen tutkimus on kvantitatiivinen tutkimus, jossa käytettiin kyselylomaketta tietojen keräämiseen. Teoriaosan pohjalta laadittiin sähköinen kyselylomake (e-lomake), joka lähetettiin Laurea-ammattikorkeakoulussa vuosina 2005 – 2006 aloittaneille restonomiopiskelijoille. Koulutusohjelmiksi valittiin Palvelujen tuottamisen ja johtamisen koulutusohjelma, Hotelli- ja ravintola-alan koulutusohjelma ja Matkailun koulutusohjelma. Potentiaalisia vastaajia oli 188. Vastauksia saatiin 31 kappaletta ja vastausprosentti oli 16,5 %. Kokonaisuudessaan vastaukset tukivat melko hyvin teoriaosaa ja saatiin myös selville, miksi valmistuvat restonomit ovat kiinnostuneita tai eivät ole kiinostuneita franchising-yrittäjyydestä uravaihtoehtona. Franchising-yrittäjyys uravaihtoehtona kiinnostaa, koska se on helppo tapa aloittaa yrittäjyys, riski on pienempi eikä tarvitse itse miettiä liikeideaa. Toisaalta taas franchising-yrittäjyys ei kiinnosta, koska konsepti on liian sitova, ketju sanelee mitä pitää tehdä, ei voi luoda mitään uutta, vapaus puuttuu, yksityisyrittämisessä on aina riskinsä, ei ole mikään rahasampo, maine ketjuna....
on the theoretical part of this thesis and it was sent to selected Programmes at Laurea University of Applied Sciences.The selected Programmes were the Programme in Hospitality Management, the Programme in Hotell- and Restaurant Management and the Programme...

Tämän tutkimuksen tarkoituksena oli selvittää kauppakeskus Sellon ja Ison Omenan asiakkaiden sekä työntekijöiden turvallisuuden tunteeseen vaikuttavia tekijöitä ja näiden tekijöiden merkittävyyttä kauppakeskusten kilpailukyvyssä. Tutkimuksen aihetta...
Factors Affecting Sense of Security in Order to Enhance Competitiveness in Shopping Center The purpose of this study was to pinpoint the factors affecting the sense of security of employees and customers of shopping center Sello and Iso Omena. Furthermore, this study aims to find out how significant these factors are in the sense of competitiveness of shopping centers. The topic of the study is approached from five different perspectives which each discuss the factors affecting people’s sense of security as broadly as possible. This study is part of a collaborative project called Safety and Competitiveness of Commercial Centers’ Program (Kaupallisten keskusten turvallisuus- ja kilpailukykyhanke), which is conducted by Helsinki School of Economics and the National Consumer Research Centre (Kuluttajatutkimuskeskus). The first perspective examines the indoor factors affecting shopping center employees. The second perspective looks at the same factors from the customers’ side. The third perspective focuses on comparing factors affecting consumers’ and employees’ sense of security in shopping center environment. The fourth perspective examines shopping centers’ security’s affect on employee motivation. The fifth and final perspective examines shopping centers’ security’s affects on consumers’ shopping behavior. The population of this study conducts of the customers and employees of the two shopping centers. The population of shopping center Sello was 17,8 million customers (N=170) and 2000 employees (N=200). The population of shopping center Iso Omena was 8,4 million customers (N=230) and 2000 employees (N=260). The answering activity was 69 %. The study uses a quantitative approach. The material was gathered in structured manner with a questionnaire and it was handled with the five following statistical methods: 1) factor analysis 2) regression analysis 3) correspondence analysis 4) crosstabulation 5) cluster analysis. The inner consistency of the study has been assessed with Cronbach’s alpha coefficient. The most important factor enhancing customers’ and employees’ sense of security was considered the presence of security guards and police. The most important independent factors affecting the sense of security outdoors were surrounding traffic and car park and its lighting. The most important independent causes for insecurity were the distance between home and shopping center, and the coherence of public transportation. The consumers’ shopping behavior was affected negatively by tensed atmosphere, tight car parks, and constant disturbance. The employees found security guard presence and security training to be the most motivating factors. In general both shopping centers, Sello and Iso Omena, were found out as safe environments to take care of running errands....

uudelle työhyvinvointipaketille on kysyntää markkinoilla. Aiheen toimeksiantajina on kolme (3) yritystä: WiseLead Oy, FysioSporttis Oy ja Lääkärikeskus-Yhtymä, joiden jo olemassa olevista palveluista hyvinvointipaketti muodostuu. Opinnäytetyöhöni sisältyy...
Productization of service package, CASE WLC-work wellness package The topic of my thesis is productization of work wellness service package, which I call WLC-work wellness package. This thesis is continuation of market analysis. Results from the market analysis show that it is in great demand at the moment. Behind this assignment there are three (3) organizations: WiseLead Ltd, FysioSporttis Ltd and LääkärikeskusYhtymä. The wellness package consists of their existing services. The target group for the service is managers. My thesis also includes an appendix. The appendix is the actual work I made for the organizations and it´s secret, because they wanted so. Mangers do demanding and challenging work and to be successful they need to be in good shape. This means that they need to develop their wellness comprehensively. Comprehensive wellness includes physical, psychological and social components. These components are connected to each other. It means that if one of them goes bad it affects the other components. WLC-work wellness package focuses and supports developing all these components at once. Productization of WLC-work wellness package is also about developing totally new service package. This service package consists of many different services. It includes the main service, support services and added services. This service has not been tested so it is difficult to tell its realistic value. The value of a service forms from customers’ expectations, corporate image, interaction (between a customer and an employee) and the customers’ benefit at the end of the service process. The target group is the managers, who are normally quite busy with their work. This has been considered when developing the service. Developing a product starts from a customer’s problem. The idea is to create a solution to this problem. In this case the problem is busy, demanding and tiring work which can lead to a burn out. The solutions to this problem are the tools how to manage wellness comprehensively. Service developing consists from different phases. In this thesis I divide it into four parts. The first part is idea creation. The second part is starting project. The third part is developing the service package. The fourth part is commercialization. I focused on the third part, developing the service package. Developing the service consists of starting a developing process, designing the content, service design, making the contract (between a customer and the service providers) and ending the project. These parts can change depending on the needs. The result is a service package, which is ready to go on market....

Joutsenmerkki on vapaaehtoinen yhteispohjoismainen Ympäristömerkki. Opinnäytetyö on osa kehittämistyötä, jonka tavoitteena on hakea Joutsenmerkintää BarLaurean toiminnalle. Joutsenmerkin anomiseen tähtäävät toimenpiteet on aloitettu keväällä 2009...
BarLaurea’s chances to obtain the Nordic Ecolabel Nordic Ecolabel is a joint voluntary environmental certification within the Nordic countries. This practice based thesis is part of a developmental work for the application of Nordic Ecolabel for the restaurant operation of BarLaurea. The work aiming to the application of Nordic Ecolabel was started in the spring 2009 by a preliminary work plan. The goal is to apply in practice the measures described in the work plan. These measures will be documented in the Nordic Ecolabel folder as part of the application. The work explores the present situation of environmentally-sensitive matters in relation to the application of the Nordic Ecolabel and any changes in the practical operations of BarLaurea in order to fulfil the Nordic Ecolabel criteria in the application process. The thesis explored environmentally-friendly products and work methods, which are required for obtaining the Nordic Ecolabel. A guideline for this practice based thesis was taken from the criteria of the environmental Nordic Ecolabel for restaurants. Additional background facts were searched from the related literature and Internet sources. In order to obtain practical benefits from this study a lot interviews were conducted with various co-operating contacts to evaluate BarLaurea`s qualifications for the Nordic Ecolabel. These Interviews and other collected information yielded a large number of appendixes and documents for the Nordic Ecolabel folder. The conclusion of the thesis is that BarLaurea can meet the main criteria required for the application. Challenges will be met, especially in the energy reduction and water usage. Further investigations and corrections may cause some changes in the Nordic Ecolabel folder during the spring 2010. Nordic Ecolabel certification offers the students of BarLaurea an environmentally-friendly facility where they can study working methods by sustainable development practices and learn in practice according to LbD-model....

yritystoiminnasta ja yrittäjyydestä kokonaiskuva, jota peilataan tekijöiden omaan yritysideaan sekä haluun toimia yrittäjinä. Opinnäytetyön haluttiin palvelevan tekijöiden omaa tarkoitusta ja projektista on apua tulevaisuudessa,jolloin liikeidean kaltainen yritys...
Business Plan. CASE: 'Chef at Home' This Bachelor’s thesis is a business plan for a business, whose business‐idea is to produce food services. The purpose of the thesis was to figure out if it is profitable to establish a company with this business idea. One of the goals was to get a general view about entrepreneurship, that could be mirrored to the students own business idea and the desire to possibly take on entrepreneurship in the future. The thesis is practice–based. The actual business plan is compiled from information about different areas that include: forming a business plan, starting a business, entrepreneurship and also business in general. Literature on the subject, some Internet sources and interviews from professionals have been used to gather some theoretical knowledge about the subject. The aim has been to present the theoretical knowledge from the aspect of the nutrition business. The practical part of the thesis includes the actual business plan with profitability calculations. Based on the results of the study, the business activity was evaluated to be profitable. In the frame given by this study some strategic choices were created for the company. In addition, the thesis gives insight to the operational environment and the future of the industry. At the end of the thesis some realistic information is gathered about the economy and profitability of the possible company. As a whole, the goals set for the thesis were achieved....

Opinnäytetyöni tutkimuksena kehitettiin ravitsemispalveluja käyttäjälähtöisesti heikkonäköisten asiakkaiden näkökulmasta. Taustana opinnäytetyölle toimii Laurea-ammattikorkeakoulun Gusto-hanke, jonka tavoitteena on kehittää ravitsemispalvelujen käyttäjälähtöistä kehittämistä. Hankkeen toimeksiantajana toimii yliopettaja Auli Guilland. Opinnäytetyöni toteutettiin Uudellamaalla sijaitsevan vanhusten palvelutalon ravintolassa. Sekä palvelutalo että tutkimukseen osallistuneet vanhukset pysyvät tutkimuksessani anonyymeina. Tutkimuksen tavoitteena on tuottaa palveluntarjoajalle käyttäjätietoa ja parantaa ravintolan palveluprosessia käyttäjälähtöiseksi. Opinnäytetyössäni on käytetty laadullista eli kvalitatiivista tutkimusmenetelmää. Tutkimuksen lähestymistapana on etnografia. Opinnäytetyöni tutkimuksessa sovelletaan etnografiaa käytettävyystutkimuksen näkökulmasta, jossa käyttäjät ovat keskiössä tiedon tuottajina. Tutkimuksen kohderyhmäksi valikoituivat heikkonäköiset vanhukset heidän kykynsä perusteella tuottaa uutta tietoa palvelujen kehittämiseksi. Tutkimusaineisto on kerätty havainnoimalla ja haastattelemalla kolmea heikkonäköistä vanhusten palvelutalon asukasta keväällä 2009. Havainnoista on kirjoitettu kenttämuistiinpanoja. Empiirisen tutkimusaineistonanalyysin tuloksena on kuvaus ravintolan palveluprosessista. Palveluprosessi on valokuvattu palvelutalon ulko-ovelta ravintolan astianpalautuspisteeseen, jolloin lukijalle välittyy kuva siitä, miten kaihia sairastavat heikkonäköiset asiakkaat näkevät. Tutkimuksen tuloksena ovat kehittämisehdotukset palvelutalon ravintolalle sekä käyttäjätieto tutkimukseen osallistuvasta käyttäjäryhmästä. Tutkimustulokset on käsitelty sekä asiakkaan että palveluntarjoajan näkökulmasta. Keskeiset kehittämisehdotukset ovat kontrastien lisääminen, ruokalistan muokkaaminen helppolukuiseksi, ruoka-annoksen värikkyyden lisääminen, salaattipöydän muutokset sekä tuotteiden esillepano. Tulevaisuuden investointeja ajatellen on ehdotettu hankittavaksi helpommin havaittavia astioita. Tutkimuksen tarkoituksena ei ole tuottaa yleistettävää tietoa, koska käyttäjälähtöinen kehittäminen on pääsääntöisesti tapauskohtaista. Tuloksia voidaan hyödyntää ravitsemispalvelujen käyttäjälähtöisessä kehittämisessä esimerkiksi Gusto-hankkeen yhteydessä. Palveluntarjoajat näkevät esimerkiksi kuvien perusteella miten heikkonäköiset näkevät, ja osaavat kehittää sen perusteella palveluprosessia. Kehittämistyön tuloksena kohderavintolassa on tehty muutoksia palveluprosessissa. Työn arviointi suoritettiin palvelutoimenjohtajalta ja ravintolan emännältä saadun palautteen perusteella. Tulokset on koettu hyödyllisinä ja tehdyt muutokset ovat auttaneet palveluprosessin hahmottamista....
was carried out in a restaurant, which is located in a home for the elderly in southern Finland. The home for the elderly as well as the participants of the research remains anonymous in the thesis. The goals of the research are to deliver user...

, joka vastaa myös Grand Marina - hotellin kokouspalveluista. Marina Congress Center on yksi kaupungin ja maan suurimmista kokous- ja kongressikeskuksista. Viereinen Scandic Grand Marina – hotelli tukee kongressikeskuksen palveluita tarjoamalla 462...
Developing Program of Induction Training to Support Meeting Services The goal of this thesis is to develop a program of induction training for the needs of Marina Congress Center` s meeting department. There is a demand for a program of induction training, because before there has not been any complete model for that. To develop a program of induction training, literature, theme interviews, old theses, project meetings and observation have been used. The target company of the thesis is Scandic hotel chain’s Marina Congress Center. It`s meeting department is responsibility for meetings at Grand Marina - hotel as well. Marina Congress Center is one of the biggest congress centres in Helsinki. Besides the existing hotel, Grand Marina supports the services of the congress centre by offering 462 hotel rooms and several small meeting rooms. This project started by searching information about induction training from literary sources. According to sources, induction training means all those actions which help the employee to get known his workplace, its courses of action, work environment and co-workers. Induction training is important, because it will help employees to learn to work independently, to work without mistakes, to increase work atmosphere, motivation and company image. All the most important emphasis of the program of induction training are surveyed by project meeting, observation and interviewing the staff of the meeting department. Based on the interviews, it seems that there is a demand to develop the current induction training. The general wish was to get more supporting tools for induction training and clear instruction about responsibilities of running it. Furthermore the general wish was to get more follow up starting from the beginning of induction training. Summaries of the project meetings and observation support all given results from the interviews. As a result of the thesis, the meeting department got a new program of induction training. The program consist s frame of the induction training, employee`s handbook, A-Ö - guide and a checklist of induction training. The program will be used at Marina Congress Center’s meeting department and as a electronic document it will be easy to update later on. It will be important tool for induction training. The thesis writer is satisfied with the results of the thesis because of the program and because of his own individual learning. While collecting material for the thesis he has had a chance to develop his own professional expertise. Keywords: Meeting services, induction training, briefing of work, program of induction train-ing...

kaupungin siivouspalveluja tuotetaan tällä hetkellä omana tuotantona ja ostopalveluna. Tässä työssä vertasin omana tuotantona ja ostopalveluna tuotettujen koulukiinteistöjen siivouspalvelun osatuottavuutta ja yksikkökustannusten muutosta vuosina 2007...
Changes in part-productivity and unit costs of municipal cleaning services years 2007-2008 The purpose of the thesis is to examine the changes part-productivity and unit costs of cleaning services in 2007-2008 after the change in the organization. All the persons doing the cleaning service in City of Vantaa were transferred to another unit of Tilakeskus, from 1.1.2007. Before the organizational change in the cleaning services, the industry was dispersed over the city's various industries. City of Vantaa, cleaning services are now produced as a separate production and purchased services. This work compared cleaning services in two different school buildings. In one of them cleaning services were produced by own production and in the other one cleaning services were subcontracted. Changes in the part-productivity and the unit costs were compared in 2007-2008. The unit cost was calculated based on from different systems. This thesis looked at different function models of the municipal services: self-production, customer-producer model, purchase services or outsourcing of services. In the City of Vantaa cleaning services have been produced in various models and the goal is to provide cleaning services in a cost-effective and customer-oriented way. In City of Vantaa the productivity program 2010-2013 aims to develop functionality of all the products and services. The goal is to achieve a two percent saving on an annual basis. Improving the productivity of the City of Vantaa is a mode of operation and the productivity of the program aims to encourage staff to develop, measure the productivity of the agreed indicators and increase monitoring. The City of Vantaa is a growing city. The number of square meters to clean has increased every year. The number of the cleaners has reduced it can be seen that the overall productivity is increased. The biggest cost of cleaning services is personnel costs. Cleaning services are below the annual budget allocated to it. The cleaning services of the two school buildings were compared in 2007-2008. Part-productivity was not developed in those locations over two years. Purchased services in this school building were cheaper than the cleaning by own production. Cost difference narrowed in 2008. There is not much information available of municipal cleaning services´ productivity, or close to it, the concepts of efficiency and effectiveness. Publicly funded services or products are expected to be transparent. Hopefully that in the future there is more information available about municipal cleaning services because municipal own production is still the most popular method to produce cleaning services. The new approaches of the cleaning services have not met expectations....