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Ohjelmatoimiston, tiskijukan ja yökerhon välinen toiminta
(Laurea-ammattikorkeakoulu, 2013)
Tämän tutkimuksellisen opinnäytetyön otsikkona on ohjelmatoimiston, tiskijukan ja yökerhon välinen toiminta. Opinnäytetyön tarkoitus oli yökerhojen ja ohjelmatoimistojen yhteistyön parantaminen. Päätutkimusmenetelmänä käytettiin haastatteluita. Yhtä...
Co-operation between a Program Office, DJ and Nightclub This thesis is about the co-operation between a program office, DJ and nightclub. It is a research-based thesis. The purpose of this thesis was to research and improve the selling of DJ services. How program offices and nightclubs could improve their collaboration was also studied. Program offices sell complete program packages to nightclubs. Four different interviews were conducted. One of the interviews was with a DJ and the other three interviews were with restaurateurs. The purpose of the interviews was to examine sector-specific basic information about sales, goals, expectations, pricings, price margins and events. Based on these interviews, some research and other observations improvement ideas were drawn up that could be implemented in nightclubs and program offices. The theoretical frame of reference was constructed around the topics of professional services, product creation, customer orientation and services. This thesis comprises a qualitative research. The questions used in the interviews were based on the frame of reference. Open interview was the chosen interview type. One DJ was interviewed. Good basic information about the profession of disc jockeys was received and it enabled to get a complete picture of a DJ’s job description. Three different restaurateurs were interviewed, too. How nightclubs operate and how they co-operate with the program offices was studied. The research results indicate that there is room for improvement to enhance the co-operation between nightclubs and program offices. Both parties are in the dark about what the other one wants from the co-operation. The program offices could sell more services to the nightclubs and they could also create bigger service packages. Nightclubs would buy these packages if they existed, because it would lessen their workload. The music that the DJ plays has a positive effect on how well customers are entertained. It is also good for the nightclubs cash flow. The restaurateurs were mostly well aware of how DJs operate in their nightclubs. Even though a DJs main job is to play music and keeping the party going, the restaurateurs still want disc jockeys to do a bit more like taking part in building up a themed night....
Co-operation between a Program Office, DJ and Nightclub This thesis is about the co-operation between a program office, DJ and nightclub. It is a research-based thesis. The purpose of this thesis was to research and improve the selling of DJ services. How program offices and nightclubs could improve their collaboration was also studied. Program offices sell complete program packages to nightclubs. Four different interviews were conducted. One of the interviews was with a DJ and the other three interviews were with restaurateurs. The purpose of the interviews was to examine sector-specific basic information about sales, goals, expectations, pricings, price margins and events. Based on these interviews, some research and other observations improvement ideas were drawn up that could be implemented in nightclubs and program offices. The theoretical frame of reference was constructed around the topics of professional services, product creation, customer orientation and services. This thesis comprises a qualitative research. The questions used in the interviews were based on the frame of reference. Open interview was the chosen interview type. One DJ was interviewed. Good basic information about the profession of disc jockeys was received and it enabled to get a complete picture of a DJ’s job description. Three different restaurateurs were interviewed, too. How nightclubs operate and how they co-operate with the program offices was studied. The research results indicate that there is room for improvement to enhance the co-operation between nightclubs and program offices. Both parties are in the dark about what the other one wants from the co-operation. The program offices could sell more services to the nightclubs and they could also create bigger service packages. Nightclubs would buy these packages if they existed, because it would lessen their workload. The music that the DJ plays has a positive effect on how well customers are entertained. It is also good for the nightclubs cash flow. The restaurateurs were mostly well aware of how DJs operate in their nightclubs. Even though a DJs main job is to play music and keeping the party going, the restaurateurs still want disc jockeys to do a bit more like taking part in building up a themed night....
Hotellin vastaanotto toimivana ja tehokkaana työympäristönä, case: Radisson Blu Espoo
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön toimeksiantajana toimi Otaniemessä sijaitseva Radisson Blu Espoo. Radisson Blu Espoo hotellissa on 209 huonetta ja suurin osa sen asiakkaista on business-matkailijoita, sen sijaitessa lähellä Keilarannan yrityskeskittymää...
Hotel Reception as a Functional and Effective Working Environment, case: Radisson Blu Espoo This study was commissioned by Radisson Blu Espoo that locates in Otaniemi. There are 209 hotel rooms in Radisson Blu Espoo and most of its customers are business travelers, because of the vicinity to the offices in Keilaranta. Radisson Blu is part of the international Rezidor Hotel Group. The purpose of this study was to suggest different methods to improve the functionality and cost-efficiency of the hotel reception. In a functional reception the employees are motivated, effective and act as professionals. The costs stay under control when human resources management works. The purpose was also to create development ideas to the hotel front desk and to highlight the possible drawbacks. For the hotel it is important that the customer is 100-% satisfied with the service they receive. The employees need to be motivated and to act cost-effectively. In this study the frame of reference consists of literature on human resources management and customer relationship management as well as environmental knowledge as it is a topical subject in today’s hotel business. Interview and web survey were used in this study as the research methods. Theme interview was implemented by interviewing the Room Division Manager of Radisson Blu Espoo. The web survey was sent to the hotel front desk employees, such as receptionists and service managers. The themes of the interview covered human resources management, customer relationship management and environmental knowledge. The survey for the front desk employees was based on the results of the interview. Development ideas were drawn up based on the interview and web survey. In the results of this study feasible development suggestions are presented to the hotel to improve its operative functions. The most important development suggestions based on the results of the study were to improve the minibar, to monthly reward the employee who gets the best customer feedback, to arrange environmental training and to choose one employee who is responsible for environmental issues in the office, regular meetings between departments as well as performance appraisals between the employee and manager. The differences between the managers and employees based on the results of the interview and web survey were considered when composing the development ideas....
Hotel Reception as a Functional and Effective Working Environment, case: Radisson Blu Espoo This study was commissioned by Radisson Blu Espoo that locates in Otaniemi. There are 209 hotel rooms in Radisson Blu Espoo and most of its customers are business travelers, because of the vicinity to the offices in Keilaranta. Radisson Blu is part of the international Rezidor Hotel Group. The purpose of this study was to suggest different methods to improve the functionality and cost-efficiency of the hotel reception. In a functional reception the employees are motivated, effective and act as professionals. The costs stay under control when human resources management works. The purpose was also to create development ideas to the hotel front desk and to highlight the possible drawbacks. For the hotel it is important that the customer is 100-% satisfied with the service they receive. The employees need to be motivated and to act cost-effectively. In this study the frame of reference consists of literature on human resources management and customer relationship management as well as environmental knowledge as it is a topical subject in today’s hotel business. Interview and web survey were used in this study as the research methods. Theme interview was implemented by interviewing the Room Division Manager of Radisson Blu Espoo. The web survey was sent to the hotel front desk employees, such as receptionists and service managers. The themes of the interview covered human resources management, customer relationship management and environmental knowledge. The survey for the front desk employees was based on the results of the interview. Development ideas were drawn up based on the interview and web survey. In the results of this study feasible development suggestions are presented to the hotel to improve its operative functions. The most important development suggestions based on the results of the study were to improve the minibar, to monthly reward the employee who gets the best customer feedback, to arrange environmental training and to choose one employee who is responsible for environmental issues in the office, regular meetings between departments as well as performance appraisals between the employee and manager. The differences between the managers and employees based on the results of the interview and web survey were considered when composing the development ideas....
Musiikin digitaalisen jakelun kehittäminen käyttäjäkeskeisesti
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön tarkoituksena oli tutkia musiikin luvallisia ja luvattomia digitaalisia jakelupalveluja. Tutkimuksen tavoitteena oli selvittää käyttäjätutkimuksen avulla, onko luvattomista jakelupalveluista löydettävissä käytettävyydeltään sekä...
Developing Services of Digital Distribution of Music by a User-centered Approach The purpose of this thesis was to research legal and illegal services of digital music distribution. The objective was to scrutinize if there were such usability and user experience factors in the illegal services that could be utilized in legal distribution services. The results were reported to the commissioner of this thesis, Finnish music agency, Fresh Tunes Finland. The research question of this thesis was: are there new attributes in illegal distribution services that could increase the value of legal distribution services. The thesis focused on researching the usability and user experience of digital music distribution services. Services that were researched were Spotify and a torrentservice, Piraattilahti. The theoretical framework in the research was built around four concepts that were essential for the research. Digital distribution of music and the customer journey were concepts that were needed to understand and represent the digital distribution services. User-oriented and user-centered designs of services were the concepts that were essential to produce the user research. The customer journey was built phase by phase to illustrate the steps during which the user is actively using the service. The method to research customers’ opinions was theme interview that was based on this customer journey. Themes for this interview were chosen by studying the theory of user-oriented and user-centered service design. The interviews were carried out with the help of a method of user-testing called thinking out loud. During the interviews the users were using the services and telling the researcher what they did and how they felt about it. By analyzing the results, the researched searched for functions that could produce added value to the legal distributing services of music. Four users were interviewed and tested in their own end-user environments in April 2013. The legal service was considered very usable. The target of development seemed to be in the amount of information in the user interface, diversifying the search function and the development of the users’ role in using the service in a way that the user could have a possibility of affecting the outfit, functions and contents of the service. Based on the outcome of the interviews, the following conclusions could be drawn up. Users need to experience themselves as active users of the service instead of the service acting on behalf of them. The concept of user-centered and oriented service should not end at the point when the user gets to use the service. Users consider themselves being active users when they are able to affect the use and functions of the service....
Developing Services of Digital Distribution of Music by a User-centered Approach The purpose of this thesis was to research legal and illegal services of digital music distribution. The objective was to scrutinize if there were such usability and user experience factors in the illegal services that could be utilized in legal distribution services. The results were reported to the commissioner of this thesis, Finnish music agency, Fresh Tunes Finland. The research question of this thesis was: are there new attributes in illegal distribution services that could increase the value of legal distribution services. The thesis focused on researching the usability and user experience of digital music distribution services. Services that were researched were Spotify and a torrentservice, Piraattilahti. The theoretical framework in the research was built around four concepts that were essential for the research. Digital distribution of music and the customer journey were concepts that were needed to understand and represent the digital distribution services. User-oriented and user-centered designs of services were the concepts that were essential to produce the user research. The customer journey was built phase by phase to illustrate the steps during which the user is actively using the service. The method to research customers’ opinions was theme interview that was based on this customer journey. Themes for this interview were chosen by studying the theory of user-oriented and user-centered service design. The interviews were carried out with the help of a method of user-testing called thinking out loud. During the interviews the users were using the services and telling the researcher what they did and how they felt about it. By analyzing the results, the researched searched for functions that could produce added value to the legal distributing services of music. Four users were interviewed and tested in their own end-user environments in April 2013. The legal service was considered very usable. The target of development seemed to be in the amount of information in the user interface, diversifying the search function and the development of the users’ role in using the service in a way that the user could have a possibility of affecting the outfit, functions and contents of the service. Based on the outcome of the interviews, the following conclusions could be drawn up. Users need to experience themselves as active users of the service instead of the service acting on behalf of them. The concept of user-centered and oriented service should not end at the point when the user gets to use the service. Users consider themselves being active users when they are able to affect the use and functions of the service....
Asiakkaiden oheis- ja ohjelmapalvelutarpeiden selvitys, Case: Helsinki Congress Paasitorni
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön aiheena oli kokous- ja kongressikeskuksen asiakkaiden oheis- ja ohjelmapalvelutarpeiden selvittäminen. Opinnäytetyö toteutettiin toimeksiantona Helsinki Congress Paasitornille, joka tarjoaa toimintakumppaniensa Scandic Paasin ja...
Examining the Additional Service Needs of Customers, Case: Helsinki Congress Paasitorni The subject of this thesis was to examine the additional service needs of congress center customers. The commissioner of the thesis was a full-service venue, Helsinki Congress Paasitorni, which offers conference services, restaurant services and accommodation with its cooperating organizations Graniittiravintolat Oy and Scandic Paasi. The research was practical and its purpose was to find out if the customers have additional service needs in addition to meeting, restaurant and accommodation services. The objective was to provide the commissioner examined information about the interest in additional services and, in addition, to offer fundamental information for service development. The main concept of the thesis was the formation of service packages and concepts that relate to it such as customer needs, conference business, accommodation and restaurant services as parts of conference business, additional services and organizational cooperation in the field of business travel. In addition, the services, which Paasitorni already offers, were examined. In the research, two methods were used, theme interview and electronic questionnaire. The personnel’s opinions about customer needs were examined by theme interviewing and the customer viewpoint was scrutinized through the questionnaire. The interviews showed that, in addition to the offered services, customers ask for some services that are not yet offered, which means that the need for additional services exists. According to the personnel’s general opinion, there should be a versatile supply of services but Paasitorni should outsource the implementation of the additional services. Service packages could be created and sold in cooperation with external cooperation partners. The results of the questionnaire showed that the customers were, in general, content with the versatility of the service supply of the full service venue of Paasitorni. Some customers utilize additional services. The services that they have asked for the most, were music and sound systems, flower and decoration services and additional pieces of furniture. There would also be interest in programmes and activities relating to Paasitorni’s story as well as in music performances. Based on the results, it was possible to draw the conclusion that the quality and versatility of Paasitorni’s service supply satisfy the customer needs well. Nevertheless, interest in additional services exists, which is why Paasitorni should consider implementing additional services by cooperating with external partners. Alternatively, or additionally, a list of recommendable operators could support the sales negotiators when their customers ask for additional services that Paasitorni does not offer....
Examining the Additional Service Needs of Customers, Case: Helsinki Congress Paasitorni The subject of this thesis was to examine the additional service needs of congress center customers. The commissioner of the thesis was a full-service venue, Helsinki Congress Paasitorni, which offers conference services, restaurant services and accommodation with its cooperating organizations Graniittiravintolat Oy and Scandic Paasi. The research was practical and its purpose was to find out if the customers have additional service needs in addition to meeting, restaurant and accommodation services. The objective was to provide the commissioner examined information about the interest in additional services and, in addition, to offer fundamental information for service development. The main concept of the thesis was the formation of service packages and concepts that relate to it such as customer needs, conference business, accommodation and restaurant services as parts of conference business, additional services and organizational cooperation in the field of business travel. In addition, the services, which Paasitorni already offers, were examined. In the research, two methods were used, theme interview and electronic questionnaire. The personnel’s opinions about customer needs were examined by theme interviewing and the customer viewpoint was scrutinized through the questionnaire. The interviews showed that, in addition to the offered services, customers ask for some services that are not yet offered, which means that the need for additional services exists. According to the personnel’s general opinion, there should be a versatile supply of services but Paasitorni should outsource the implementation of the additional services. Service packages could be created and sold in cooperation with external cooperation partners. The results of the questionnaire showed that the customers were, in general, content with the versatility of the service supply of the full service venue of Paasitorni. Some customers utilize additional services. The services that they have asked for the most, were music and sound systems, flower and decoration services and additional pieces of furniture. There would also be interest in programmes and activities relating to Paasitorni’s story as well as in music performances. Based on the results, it was possible to draw the conclusion that the quality and versatility of Paasitorni’s service supply satisfy the customer needs well. Nevertheless, interest in additional services exists, which is why Paasitorni should consider implementing additional services by cooperating with external partners. Alternatively, or additionally, a list of recommendable operators could support the sales negotiators when their customers ask for additional services that Paasitorni does not offer....
IoT-pohjaisten palveluratkaisujen kartoittaminen Smart Home ympäristössä
(Laurea-ammattikorkeakoulu, 2013)
Toimeksianto opinnäytetyöhön tuli Ericssonilta, joka on luomassa uusia palveluja asiakkailleen. Opinnäytetyön tarkoituksena on kartoittaa ihmisten elämää kotona, jotta Ericsson pystyisi kehittämään asiakkaiden odotuksia ja tarpeita vastaavia...
The thesis was commissioned by Ericsson Ltd. that is designing new services for their customers. The purpose of the thesis is to map out people’s living habits in their homes, so that Ericsson could develop their service offering to meet better their customers’ requirements. The research problem of the thesis is the unawareness of customers’ needs and requirements in relation to the company’s service offering. The topic area is relatively new and thus the interviewees faced some challenges to determine their exact wishes for new services/products. For this reason, the interviewees were asked to determine issues in their daily lives, which could be resolved with the IoT services. The theoretical section of the thesis consists of user-orientation, the IoT services, Smart Home and satisfaction. The objective of the study is to execute and integrate the IoT services in a Smart Home environment with the view point of satisfaction. The research of people’s living habits was conducted as theme interviews. In order to get a good coverage of the target group with a small sample, the population of interviewees consisted of nine people who represented different age groups and different geographical areas. The interview was divided into five different themes that were practicality, safety, economic efficiency, well-being and interior design. The most important themes for the respondents were practicality and well-being. These were also the areas where the main results were collected. The biggest issue for the interviewees was lack of spare time. The interviewees expressed that they would like to have more quality time with their friends and family. The second issue for the interviewees was tightness. These two issues were used as the problem base, to which answers were found with benchmarking. Technical appliances could be used in order to decrease the time used for household work, which would also ease the daily routines. Automatic robot-extractors and filters could be utilized in air conditioning systems to decrease the amount of dust circulating in apartments. The quality of spare time and relaxation can be increased. Intelligent appliances can be utilized in modifying the atmosphere of apartments, which makes relaxation easier. The chosen methods suited well and also a possibility for further research remains open. In future, a questionnaire, based on the theme interviews, could be created. This could be used to study more users’ preferences and needs in the subject area. A possibility to conduct the project in partnership with some companies could also be explored. The topic area is really interesting, but somewhat challenging due to the IoT services as they most likely will be more current and popular in a few years. The research shows that there would be demand for the IoT services already at the moment, but the demand will probably increase during the following years once younger people start using these services. The study shows that younger respondents had more positive experiences about technical equipment than the older respondents....
The thesis was commissioned by Ericsson Ltd. that is designing new services for their customers. The purpose of the thesis is to map out people’s living habits in their homes, so that Ericsson could develop their service offering to meet better their customers’ requirements. The research problem of the thesis is the unawareness of customers’ needs and requirements in relation to the company’s service offering. The topic area is relatively new and thus the interviewees faced some challenges to determine their exact wishes for new services/products. For this reason, the interviewees were asked to determine issues in their daily lives, which could be resolved with the IoT services. The theoretical section of the thesis consists of user-orientation, the IoT services, Smart Home and satisfaction. The objective of the study is to execute and integrate the IoT services in a Smart Home environment with the view point of satisfaction. The research of people’s living habits was conducted as theme interviews. In order to get a good coverage of the target group with a small sample, the population of interviewees consisted of nine people who represented different age groups and different geographical areas. The interview was divided into five different themes that were practicality, safety, economic efficiency, well-being and interior design. The most important themes for the respondents were practicality and well-being. These were also the areas where the main results were collected. The biggest issue for the interviewees was lack of spare time. The interviewees expressed that they would like to have more quality time with their friends and family. The second issue for the interviewees was tightness. These two issues were used as the problem base, to which answers were found with benchmarking. Technical appliances could be used in order to decrease the time used for household work, which would also ease the daily routines. Automatic robot-extractors and filters could be utilized in air conditioning systems to decrease the amount of dust circulating in apartments. The quality of spare time and relaxation can be increased. Intelligent appliances can be utilized in modifying the atmosphere of apartments, which makes relaxation easier. The chosen methods suited well and also a possibility for further research remains open. In future, a questionnaire, based on the theme interviews, could be created. This could be used to study more users’ preferences and needs in the subject area. A possibility to conduct the project in partnership with some companies could also be explored. The topic area is really interesting, but somewhat challenging due to the IoT services as they most likely will be more current and popular in a few years. The research shows that there would be demand for the IoT services already at the moment, but the demand will probably increase during the following years once younger people start using these services. The study shows that younger respondents had more positive experiences about technical equipment than the older respondents....
Asiakastyytyväisyyden tutkiminen kävijäkyselyllä : Case: Summer Up & Myötätuulirock festivaalit
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyön aiheena on kävijätutkimuskyselyiden tekeminen musiikkifestivaaleilla. Tarkoituksena on selvittää kävijöiden tyytyväisyyttä festivaaleihin nykyisellään. Opinnäytetyön tavoitteena on koota aineiston pohjalta ...
Verkkosivujen kehittäminen Case Oliva
(Laurea-ammattikorkeakoulu, 2013)
, sosiaalinen media sekä verkkosivujen rakentaminen ja visu-aalinen suunnittelu. Työ on toiminnallinen ja sitä ohjaavaksi menetelmäksi valittiin Stefan Moritzin kehittämä Service Design eli palvelumuotoilu. Palvelumuotoilun vaiheista muodostet-tiin työhön sopiva...
Website Improvement: Case Oliva The purpose of this thesis was to develop a concept plan that the company could use as a tool to create the company’s new website. The objective of this new website is to develop com-pany’s business and strengthen the loyalty of customers. The commissioner of this thesis was an interior decoration shop called Oliva that has been operating in Finland for several years. The theory basis of this thesis consists of customer management, e-marketing, social media and website creation and planning. Stefan Moritz’s Service Design was used as the main guideline for the creating process. Service Design stages were combined as follows: under-standing & thinking, generating & filtering and explaining & realising. Various research meth-ods were used in this thesis e.g. interview, benchmarking, profiling and moodboard. The concept plan demonstrated the structure of the new website and its visual design. The new website should include information at least of the company, services, product selection and photos of the products. Furthermore it would be recommendable for Oliva to use Face-book and blog to add value to Oliva’s new website. The output of the thesis was a concept plan. Before launching the new website Oliva could use the concept plan as a pilot to survey customer satisfaction. Keywords:...
Website Improvement: Case Oliva The purpose of this thesis was to develop a concept plan that the company could use as a tool to create the company’s new website. The objective of this new website is to develop com-pany’s business and strengthen the loyalty of customers. The commissioner of this thesis was an interior decoration shop called Oliva that has been operating in Finland for several years. The theory basis of this thesis consists of customer management, e-marketing, social media and website creation and planning. Stefan Moritz’s Service Design was used as the main guideline for the creating process. Service Design stages were combined as follows: under-standing & thinking, generating & filtering and explaining & realising. Various research meth-ods were used in this thesis e.g. interview, benchmarking, profiling and moodboard. The concept plan demonstrated the structure of the new website and its visual design. The new website should include information at least of the company, services, product selection and photos of the products. Furthermore it would be recommendable for Oliva to use Face-book and blog to add value to Oliva’s new website. The output of the thesis was a concept plan. Before launching the new website Oliva could use the concept plan as a pilot to survey customer satisfaction. Keywords:...
Selvitys työntekijöiden kokemuksista organisaatiomuutoksessa - Case Profiler Solution Finland Oy
(Laurea-ammattikorkeakoulu, 2013)
, yrityssaneerausmenettelystä ja hyvinvoinnista. Selvitys toteutettiin neljän teemahaastattelun ja osallistuvan havainnoinnin muodossa. Tutkimusmenetelmä on ollut kvalitatiivista tutkimusta. Teemahaastattelut tehtiin yrityksen eri asemassa oleville työntekijöille...
Mapping Employees’ Experiences of Organizational Change – Case Profiler Solution Finlan The objective of the thesis was to research and analyze influences of the corporate restructuring procedure in Profiler Solution Finland Oy from the employee perspective. The intention was to study how employees experience the corporate restructuring procedure and what effects it has. The purpose of the thesis was to find further suggestions on how a company can improve the well-being of its employees during organizational change. The theoretical framework was based on literature about the corporate restructuring procedure, organizational change and well-being. The study was carried out in the form of four theme interviews and observation. The analytical research methodology was qualitative. The data were gathered through interviews with employees from different positions. The interviewees were a marketing director, key account manager and two project managers. The implementation of the corporate restructuring procedure can be the only option for an over-indebted company to continue its business. That is why good planning has an important role in the process. With adequate planning and realistic objectives the corporate restructuring procedure can be carried out successfully, where stakeholders and employees are not the ones to suffer. The results indicated that the corporate restructuring procedure has many different effects on employees’ daily work. Most of the changes were experienced to be negative, because of the critical financial situation of the company. During the corporate restructuring procedure the turnover of employees was high, which was also experienced to be a complicating factor in daily work. The results also demonstrated that it is important that the company takes into account communication, gives employees the opportunity to participate in decision-making and provides assistance for their employees....
Mapping Employees’ Experiences of Organizational Change – Case Profiler Solution Finlan The objective of the thesis was to research and analyze influences of the corporate restructuring procedure in Profiler Solution Finland Oy from the employee perspective. The intention was to study how employees experience the corporate restructuring procedure and what effects it has. The purpose of the thesis was to find further suggestions on how a company can improve the well-being of its employees during organizational change. The theoretical framework was based on literature about the corporate restructuring procedure, organizational change and well-being. The study was carried out in the form of four theme interviews and observation. The analytical research methodology was qualitative. The data were gathered through interviews with employees from different positions. The interviewees were a marketing director, key account manager and two project managers. The implementation of the corporate restructuring procedure can be the only option for an over-indebted company to continue its business. That is why good planning has an important role in the process. With adequate planning and realistic objectives the corporate restructuring procedure can be carried out successfully, where stakeholders and employees are not the ones to suffer. The results indicated that the corporate restructuring procedure has many different effects on employees’ daily work. Most of the changes were experienced to be negative, because of the critical financial situation of the company. During the corporate restructuring procedure the turnover of employees was high, which was also experienced to be a complicating factor in daily work. The results also demonstrated that it is important that the company takes into account communication, gives employees the opportunity to participate in decision-making and provides assistance for their employees....
Ammattikorkeakouluopinnot tukena nuorten yrittäjyyteen
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyön tarkoituksena oli selvittää Laurea-ammattikorkeakoulun nuorten arvoja ja asenteita yrittäjyyttä kohtaan, ja ovatko he kiinnostuneita ryhtymään yrittäjiksi tulevaisuudessa. Tavoitteena oli myös selventää minkälaisissa asioissa nuoret...
Universities support to the young people's entrepreneurship The aim of this study was to investigate values and attitudes of young students from Laurea towards entrepreneurship and their interest in becoming entrepreneurs themselves. The second aim of this study was to clarify what aspects about entrepreneurship students and entrepreneurs perceive as challenging if their perceptions about entrepreneurship are in consensus. In this study the concept of entrepreneurship is uncovered. In the context the focus is on Finnish entrepreneurship and the most common business models. In addition the values and attitudes of young Finnish people were used as the basis of theory. This basis of knowledge created the basis for the rese methods used in this study. In the study empirical research was used by interviewing young entrepreneurs who have es-tablished a restaurant business between the years 2012 and 2013. In addition we created a survey during “Yrittäjyystiistai” in Laurea University of Applied Sciences, where entrepreneurs were lecturing about their own experience as entrepreneurs. The purpose of the survey was to assess of young people’s own interests in entering entrepreneurship, how they perceived Laurea University of Applied Sciences could support them as well as what type of support the the college could offer them. In conclusion is can be stated that the perception young people have about starting a business does not always represent what it truly is, but the process is perceived more challenging of what it is in reality. Furthermore, the students had a desire to receive information about entrepreneurship. This study was conducted in part with a project Kenno by campus of Leppävaara, whose goal is to increase the interest in entrepreneurship....
Universities support to the young people's entrepreneurship The aim of this study was to investigate values and attitudes of young students from Laurea towards entrepreneurship and their interest in becoming entrepreneurs themselves. The second aim of this study was to clarify what aspects about entrepreneurship students and entrepreneurs perceive as challenging if their perceptions about entrepreneurship are in consensus. In this study the concept of entrepreneurship is uncovered. In the context the focus is on Finnish entrepreneurship and the most common business models. In addition the values and attitudes of young Finnish people were used as the basis of theory. This basis of knowledge created the basis for the rese methods used in this study. In the study empirical research was used by interviewing young entrepreneurs who have es-tablished a restaurant business between the years 2012 and 2013. In addition we created a survey during “Yrittäjyystiistai” in Laurea University of Applied Sciences, where entrepreneurs were lecturing about their own experience as entrepreneurs. The purpose of the survey was to assess of young people’s own interests in entering entrepreneurship, how they perceived Laurea University of Applied Sciences could support them as well as what type of support the the college could offer them. In conclusion is can be stated that the perception young people have about starting a business does not always represent what it truly is, but the process is perceived more challenging of what it is in reality. Furthermore, the students had a desire to receive information about entrepreneurship. This study was conducted in part with a project Kenno by campus of Leppävaara, whose goal is to increase the interest in entrepreneurship....
Yhteistyöoppaan kehittäminen Palmian ruokapalveluihin : Yhteistyöopas
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön tavoitteena oli tehdä yhteistyöopas Palmian tuottamien ruokapalveluiden järjestämisestä ja yhteistyöstä keittiön ja ryhmäkotien välillä henkilökunnan käyttöön. Oppaan avulla ryhmäkotien työntekijöille muodostuu selkeä käsitys...
The cooperation guide Palmia from the a rranging and cooperation of the produce food The primary purpose of this study was to make a cooperation guide for Palmia for the ar-rangement and cooperation of food services between the kitchen and the group homes to be used by the staff. The cooperation guide to group homes´ workers is to form a clear understanding of their share of the food - support services. The kitchen staff co -guide will the provide an operational framework. The guide helps nurses in the induction of students. This study consists of two parts, an actual study report and an appended co-guide. The theoretical framework of this thesis comprises human resource management and nutrition. The nutrition perspective covers the nutrition of the elderly as well as nutrition therapy. The framework includes the principles of dining, the food service process, and the kitchen and it relation to the group homes, as well as critical points. Human resources management is also dis-cussed, as the guide to the personnel may result in a vision. The practical part of the work is a co-operation guide. The guide explains the basics of kitchen work, dining and roles of the employees. Decision-making must be taken into account in nutritional care as an important part of residents' well-being and an integral part of the treatment of diseases. Nutritional issues should be linked to the municipality's health promotion strategy. Nutrition therapy requires the participation of a great number of healthcare professionals in the treatment. Practices and agreeing on the care and the way of improving the quality of work supports the well-being of patients. It also creates the conditions for the free flow of care. The subscriber must be able to set its own conditions to the service provider clearly. In order for this process to be successful, it is up to both the subscriber and the provider to be able to agree on, the contents of the service....
The cooperation guide Palmia from the a rranging and cooperation of the produce food The primary purpose of this study was to make a cooperation guide for Palmia for the ar-rangement and cooperation of food services between the kitchen and the group homes to be used by the staff. The cooperation guide to group homes´ workers is to form a clear understanding of their share of the food - support services. The kitchen staff co -guide will the provide an operational framework. The guide helps nurses in the induction of students. This study consists of two parts, an actual study report and an appended co-guide. The theoretical framework of this thesis comprises human resource management and nutrition. The nutrition perspective covers the nutrition of the elderly as well as nutrition therapy. The framework includes the principles of dining, the food service process, and the kitchen and it relation to the group homes, as well as critical points. Human resources management is also dis-cussed, as the guide to the personnel may result in a vision. The practical part of the work is a co-operation guide. The guide explains the basics of kitchen work, dining and roles of the employees. Decision-making must be taken into account in nutritional care as an important part of residents' well-being and an integral part of the treatment of diseases. Nutritional issues should be linked to the municipality's health promotion strategy. Nutrition therapy requires the participation of a great number of healthcare professionals in the treatment. Practices and agreeing on the care and the way of improving the quality of work supports the well-being of patients. It also creates the conditions for the free flow of care. The subscriber must be able to set its own conditions to the service provider clearly. In order for this process to be successful, it is up to both the subscriber and the provider to be able to agree on, the contents of the service....









