Haku

Toiminnallisena opinnäytetyönä kehitettiin lautasmallityöväline esikouluikäisten lasten ravitsemuskasvatuksen tueksi. Taustana opinnäytetyölle toimi Laurea-ammattikorkeakoulun Lapsen ja nuoren hyvä arki -hanke, jonka tavoitteena on kehittää...
Food plate model tool for the nutrition education of infants A food plate model tool was developed as a functional thesis for infants to support nutrition education. The background for the thesis was the project “Lapsen ja nuoren hyvä arki” (Good life for children and adolescents) in Laurea University of Applied Sciences, which aims to develop new tools in cooperation with working life for children and young people's welfare. The purpose was to develop a tool that is visually clear and concretely practical as a whole. With the food plate model tool children should identify nutritionally oriented dishes. The tool is designed to promote children's self-learning, to create new learning experiences and to support their daily food choices. The target groups of the thesis are the infants of the Päivölänkaari daycare center in Kerava. The thesis concentrates on the nutritional recommendations and modeling them by the food plate model. The study employs theory of nutrition education and the eating habits in the daycare center. The functional part of the study was developed by applying the methods of user-oriented product development. By observing the users, it was possible to develop the work suitable for the daycare center. In addition to observation, thematic interviews were used as a research method in the work. The food plate model tool was evaluated by the daycare center’s personnel and through observations. Feedback was received in two stages. The first time was in January 2009 when the tool was still being made. Based on the personnel’s feedback, the tool was developed in its final form. Final feedback on the work was received in March 2009, when the tool had already been in use in the daycare center. Based on the feedback, the food plate model tool achieved its purpose successfully. The food plate model tool was a good way to develop and strengthen the nutrition education of infants in the daycare center. The most important development proposal for the food plate model tool was the diversification of the different application possibilities. In the future the food plate model tool will be put in the Lapsen ja nuoren hyvä arki –project’s web-site. Any employee at daycare centers may print it for her own use....

Korkeakouluopiskelijoilla on merkittävä rooli korkeakoulujen toiminnan laadun kehittämisessä. Tämä opinnäytetyön tavoitteena oli suunnitella ja tuottaa sisältö opiskelijan laatukäsikirjaan Laurea-ammattikorkeakoululle. Opinnäytetyö koostuu kahdesta...
Planning and producing content to student quality assurance handbook of Laurea University of Applied Sciences The students of institute of higher education have an important role when improving the institute’s quality of action. The purpose of the thesis was to plan and produce content to student quality assurance handbook of Laurea University of Applied Sciences (UAS). Thesis consists of the student quality assurance handbook and the written thesis itself. Producing of the student quality assurance handbook was seen needful because students’ aren’t widely aware of how they can affect and participate to improve development of the quality of action in Laurea UAS. The main purpose of the student quality assurance handbook is to provide information in clear and compact form for students of Laurea UAS. This information tries to clarify what is the students’ role when improving the quality of action. This thesis is functional using the case study approach. The case and mandator of the thesis is Laurea UAS. The main research question of the thesis considers what the content should be like in a student quality assurance handbook. The research was conducted with a qualitative research method and by using a theme interview. With the help of theme interviews the need, content and distribution channel and form of the student quality assurance handbook were clarified. The people interviewed were chosen personnel of Laurea UAS who are official by their job description related to Laurea’s quality actions. Results of the interviews were analysed by using themes. The content of student quality assurance handbook was compiled with the expectations of the mandator, results of the theme interviews and literature dealing with the topic. The content of the handbook was created during the spring 2009. The content of the student quality assurance handbook consists of six head counts which are named as follows: Introduction, Good quality of studying and learning, Student as a developer of quality of action, Give feedback – Student feedback system, Quality assurance at Laurea and LAUREAMKO with the stream of quality. The final layout and format of the student quality assurance handbook was not included to the thesis. According to the results of the study, it appears that student quality assurance handbook is considered to be a needful and current tool. With the help of student quality assurance handbook Laurea University of Applied Sciences can provide information related development of the quality of action for the students of Laurea. The student quality assurance handbook will be launched during the autumn 2009....

Tässä työssä tarkastellaan oppilaskuntatoimintaa ja sen organisoitumista Keski-Uudenmaan ammattiopisto Keudassa. Työ sisältää oppilaskunnista tehtyjen tutkimusten analysointia ja yhteiskunnallisten velvoitteiden sekä tavoitteiden kartoituksen...
The Organizing of Student Bodies in Keuda Vocational College This study examines the operation and organizing of student bodies in Keuda Vocational Col-lege. The study analyses the researches on student bodies and describes the societal obliga-tions and objectives. The theoretical frame of reference also slightly discusses the operation of student bodies in elementary and high schools. This is due to the reason that in the activity of student body operation, the happenings on elementary and high school level can be seen relevant on the next level of education as well. The study contains the phases of the estab-lishment of the student body of Keuda from the founding assembly to the first general assem-bly. The objective of the study was to establish student body operations as a common forum for the ten units of Keuda. The desired goal was to strengthen the student body operations in order for it to be more active on unit level and on the other hand to make the voices of the students to be heard development taking place on Keuda level. The civil activity in our socie-ty is not very extensive, at least if the voting activity is measured. The main leads in this study were the perspective of civil influencing and active citizen. The organizers of education are obliged by the law of vocational education to activate the operation of student bodies and to hear the students on decisions regarding them. According to disquisitions the student body operation in Finland is weak. This is partially due to the poor reputation of the students’ committees in the seventies. This reputation arouse from the party-political commitment they had. The methods used in this study were observation and the first phases of action research. The observation functioned excellently in different phases, considering the establishment of the student body. It brought out the challenges of the student body operation on multiple levels. The materials used were existing documents (old rules among others), assembly memos, emails, photographs and the notes of the researcher. Material was also gathered from outputs of group works produced in training. The actual field journal consists of different sorts of notes, calendar markings, and notes and marginal comments of calendar made in meetings and in training. Kuoma, the student body of Keuda, was created as the result of the study. The members of the boards of the ten student bodies of Keuda all belong to Kuoma. The study shows that the students of Keuda clearly possess the desire to influence on decisions related to matters of studying. It is just about creating possibilities and shaping the attitudinal culture, on behalf of the students and above all, on behalf of the teachers. Part of the students does not go into student body operations because of the attitude of the teacher, as it is easier to obey the teacher’s will than to bring out one’s own opinion....

Tämän opinnäytetyön tavoitteena oli kuvata Karhulan keittiön tilaus- ja toimitusprosessi ja varmistaa sen avulla laadukkaan tuotannon syntyminen. Tilaus-ja toimitusprosessikuvaus valmistui kuvaamalla prosessikuvaus seinälle post it-lappuja hyväksi...
Description of the order and delivery process at Karhula’s hospital kitchen Year 2009 The purpose of this study was to describe the order and delivery process of Karhula’s hospital kitchen. The purpose of the description of the order and delivery process was to improve the quality of production. The description of the order and delivery process was carried out by first describing the actual process with post it –stickers on the kitchen wall. After that the entire process was presented in its final form by using the MS Visio –software -program. As a result of this the description of the order and delivery process of Karhula’s hospital kitchen was produced. It is used in everyday work at the hospital kitchen. The description can be used in improving the overall quality of the order and delivery process. In addition, the description functions as a guideline for practical work. The theory section handles processes and process descriptions. Important additional material dealing with order and delivery process was produced as well: a service description –agreement form and a service description package....

käynnistäneet erilaisia allergioihin ja elintarvikkeiden pakkausmerkintöihin liittyviä ohjelmia, joista tärkeimpiä ovat Kansallinen allergiaohjelma 2008 – 2018, Päivähoidon allergia- ja astmaohjelma. Tuoreet kasvot 2009 –pakkausmerkinnät valokeilassa ja Erimenu.fi...
Foodstuffs in the food allergy diet of a multi-allergic child and in the prevention of anaphylaxis The purpose of this study was to write a guide to support the diet of a multi-allergic child in order to prevent a serious life threatening allergic attack called anaphylaxis to occur. The guide is primarily aimed at parents of food allergic children who need information on foodstuffs and labelling of constituents which are contained in them. In addition, others who work for example in childcare, are allergic themselves and others interested in the subject, can use the guide as an information source. This guide came into existence when the author of this study observed that the information needed in the food allergies was spread into many different sources. In real life, when dealing with anaphylaxis the lack of information may have fatal consequences. The subject of the study is also very current because many organizations have started different programs related to food allergies and labelling of food stuffs. The most important ones include the National Program on Allergies 2008 – 2018, Program on Allergies and Asthma, Fresh Faces 2009 – the food staff labels in the beam of light and Erimenu.fi aide to diet controlling. The guide is compiled from already existent information into a new form. The information was gathered from domestic printed sources and electronic data bases. The crucial fact in the source selecting process was that the provider of the source was well-known and the information it served was reliable, examined and widely accepted. The analysis method is based on the model of content analysis. The study was formed by three basic contexts. In the first part the purpose was to clarify the meaning of allergies, anaphylaxis and its causes, children’s food allergies and allergy diets. The second part emphasised the legislation of the foodstuff labelling and particularly the rules and regulations of the constituents causing food allergies. In the third chapter of this study, as being the principal target of this study, the tables were formed in relation to foodstuffs and their contingents causing most of children’s anaphylaxis’. According to the information sources of the study, the principal foodstuffs in causing children’s anaphylaxis are milk, domestic cereals, egg, fish, soy and peanuts from the pod plant category, nuts and seeds. As the result of the forming of the guide, it was noted that none of the information sources used contained fully exhaustive information concerning previously mentioned food allergies. The number of sources used per table varied between nine and two. The knowledge of the information concerning the foodstuff labelling and the groceries in general plays a vital part in the prevention of anaphylaxis. In order to prevent the children’s anaphylaxis caused by lack of information, it must be anticipated that all players from the allergy treatment and research units to the whole grocery chain throughout the food manufacturing and sales will provide clarifying, uniform and exhaustive information on food allergens....

Ruokalista on tärkeä väline ravintoloiden markkinointiviestinnässä. Olisi hankala kuvitella, miten ravintolat toimisivat, jos ne eivät hyödyntäisi ruokalistoja ainakin jollain tavoin. Hyvä ruokalista on jo itsessään markkinointia ja luo asiakkaalle...
Researching a restaurant’s menu from the customers standpoint – CASE: Chico’s The menu is important for marketing in restaurant business. It would be hard to imagine a restaurant that would not implement the use of a menu in at least some way. A well designed menu creates by itself a positive image of the restaurant for the customer and in the best case creates additional sales even without the help of a waiter. Due to this the development and optimizing of the menu is important. The main purpose of this thesis is to find out what the customers think of the menu of the Chico’s chain. More accurately the goal is to find out how well the customers think that the menu is working in terms of readability, diversity of goods for sale and the overall look of the menu. Also, another goal is to find out how the new menu compares to the previous one to find out where the new menu has improved and which parts need more work. The research was carried out through the use of semi-structured interviews on site of the Chico’s chain restaurants. The goal was to pick interviewees from the focus groups of the chain. Observation played a part as well in the way which the gathered information was analyzed due to the fact that the researcher works as a manager in the target chain. The main method of analysis was thematic classification. The work described in this thesis was carried out between January 2009 and October 2009. The interviews were carried out during the summer and the final results and development ideas were processed with the target company’s research team in October. The end result of this thesis was a detailed report on what the customers think of the new menu and what the company could do to make it better. As a whole the research succeeded very well and accomplished the goals that were set. A good deal of useful information was gathered for the use of the development team, which helps their work on the next year’s menu....

Opinnäytetyön aiheena on asiakastyytyväisyys ja asiakaspalautejärjestelmän kehittäminen Ravintola ”Road Houselle”. Työn tavoitteena on kehittää toimiva asiakaspalautejärjestelmä, jolla hankitaan asiakkailta palautetta ravintolapalvelujen laadusta...
Customer Satisfaction and Developing the Customer Feedback System Case: Restaurant Road House The topic of the thesis is customer satisfaction and customer feedback system for the restaurant “Road House ". The goal is to build a functional customer feedback system, which would be used in getting customer feedback on the quality of catering services. The level of customers satisfaction is also to be determined, for the better development in getting customer feedback on the quality of catering services. The functional customer feedback system restaurant “Road House” is able to develop a better service, for the good of the clients. The theoretical framework includes services, service quality, customer satisfaction and cus-tomer feedback system in the development of theories. The theoretical part has been ap-proached by supporting the aim of the thesis. The thesis studies: how a customer feedback system can be developed in order for Road House to get enough information about customer feedback on the quality of catering services. In order to develop an effective customer feedback system, were various methods explored of getting the feedback, and the selection was made as a quantitative or qualitative or quantitative and qualitative procedures. A questionnaire has been used as the feedback collection method. The point was to ascertain customer satisfaction with products in the restaurant and the various aspects of services. The questionnaires were collected in the restaurant, within two days, in the afternoons of May 2009. Customer feedback was carried out on a paper form, and an additional Internet site. 40 forms was given, but only 32 were returned, properly completed. They were taken in the research. The results of the analysis of the customer feedback is done on Microsoft Excel - a spreadsheet program, and presented in diagrams. The feedback obtained from the information was used in identifying the needs and wishes of the Road House customers. Based on the feedback, the proposals were made, how to improve service quality and personnel development. The Road House staff have the opportunity to systematically collect customer feedback. Based on feedback Road House can evaluate and develop their strategies. With this customer feedback is possible to follow of customer satisfaction....

Opinnäytetyön toimeksiantajana toimii Luonto-Liitto. Tehtävä oli tuottaa Luonto-Liiton ja muutamien yhteistyökumppanien järjestämän kulutuskriittisen Älä osta mitään päivä – kampanjan verkkosivuille uutta sisältöä. Kampanjapäivää vietetään...
Content for the website of the campaign Buy Nothing day The client of this thesis was Luonto-Liitto. The purpose was to redesign the website of the campaign Buy Nothing Day by producing some new contents. Buy Nothing Day takes place on the last Friday of November every year. The aim of this campaign and this thesis as well is to make people change their consumption behaviour towards more sustainable practices. On the campaign day one should take time to consider the consequences of contemporary consumption culture. The new contents for the website included the new structure and compiled material. Magazine articles, literature, websites and TV and radio programs were used as source material. The most significant output was two texts consisting of short articles. The context of this thesis consists of different issues related to conscious consumption, such as climate crisis and human rights. Consumption criticism includes the issues related to wasting natural resourses and our own wellbeing. Change in the consumption culture which is happening through the post-materialistic value world is debated. The purpose was to bring new thoughts on the website and that was, among others, a text that encourages people to do self-made fashion, and thoughts about a new definition of luxury. At the moment the financial crisis sets challenges for sustainable consumption. As a basis for thesis was the thought about “shopping does not make one happy”, and there are several studies that prove it. Consumption is often seen as either good or bad, In criticism it is important to take into account the generation aspect and current value world. Criticism has to focus on so called disposable culture. Person in charge was happy with the outcome, because according to her there was a lot of material that had not been published in Finnish before. In this thesis attention is paid to the fact that there are also lots of young people who are not activists and don’t raise up the barricades. Also the client wanted this to show in the outcome. The results of the thesis were planned to be published during the autumn 2009 when the website was also scheduled to get a new graphic appearance. The person in charge of this thesis quit her job, and therefore no more feedback on this thesis was received. Additionally the new person in charge of consumption matters announced that the texts cannot be published on the website due to copyright law. On behalf of Luonto-Liitto I have done my thesis acceptably, and no additional writing is needed, as they are not going to renew the website this year, contrary to the original plan. Only the literature and link-list is utilized, possibly also the “Advice to reduce consumption” –list from the thesis....

Yritysmaailmassa ja yhteisöissä hankintojen teko saattaa olla jokapäiväistä. Hankintoja voidaan yhden yrityksen sisällä tehdä lukuisia vuosittaisella tasolla. Tästä syystä hankinnasta vastaavan on osattava asiansa, sillä huonosti hankitulla...
Call for bids constitute acquisition guide There are acquisitions in business and societies every day. Annually, in one company alone, there can be countless acquisitions. For this reason, the person who is responsible for acquisitions should be competent at what they do, for one poor product acquisition can have far reaching consequences; companies can suffer large financial or quality losses. Therefore it is important to understand the gravity of acquisitions and digest the value it brings. The goal of this thesis is to produce an acquisition guide for a client company, to assist with standardizing internal operating methods. One problem has been the varying operating methods in acquisitions, with which clear guidance could assist in bringing information to all employees on the underlying needs for successful acquisitions. This thesis consists of two parts, the reporting part of which describes the methodical choices and theoretical base. The theoretical background gives the work a description of the acquisition process and methodical information brings a benchmarking development model, which is applied in the text guide. Laurea University of Applied Scienses has benchmarked the process with their acquisition directions and client acquisition strategy, especially in the area of acquisition planning and composition of calls for bids. A result of the benchmarking is an acquisition guide for a client company. The purpose of the guide is to facilitate and standardize acquisitions so that every employee may produce calls for bids with the same content....

. Työn teoriaosassa tarkasteltiin asiakaspalveluprosessia, reklamaatiopalveluprosessia ja reklamaatiopalveluprosessin arvoketjua. Yrityksen reklamaatiopalveluprosessi kuvattiin ja kartoitettiin yrityksen tavoitteet prosessin kehittämisen suhteen...
Developing the complaint service process in Company X. The thesis was made by order of Company X. The company’s consumer service has been in operation since 1971. This was the first time that its functions were researched from the con-sumers’ point of view. The aim of the study was to evaluate how the complaint service process could be developed. Research was carried out as a mail survey which one could participate in over the Internet. In the theoretical part of the thesis customer service, complaint service process and value chain in complaint service process were introduced. The aim of the research was to analyze consumers` experiences of the complaint service process, to evaluate what was valuable to them during the process and establish how to develop the process from their point of view. Customer service was examined as a way to differentiate. If a company has a reputation of having good service, customers can prefer its products even though similar products are sold by other companies. The complaint process was studied from the company’s and customers´ perspectives. The company’s perspective included different actions in different sections of the company. The customer’s point of view included the actions which a customer should experience during the process. Michael Porter’s value chain approach was applied to the process. The results of the survey were related to the theoretical themes. From 203 answers 197 were accepted for the study. The results were categorized according to the subjects. Overall the results were positive, but the goal was to develop the process and that is why only relevant results were presented. As an outcome nine development suggestions and nine valuable factors of importance to development process were introduced....