Haku

and tools for improvement of the communication and collaboration within service provider organization. Therefore, a new perspective of service design methods and tools is explored in this thesis. The objective of the thesis is to develop an improved solution...

Lopputyön tarkoituksena oli tutkia asiakasvuorovaikutuksen merkitystä suuryritysten veroasioiden hoitamisessa Suomen Verohallinnossa (VERO). Globalisaatio ja digitalisaatio ovat luoneet julkiselle sektorille paineita lisätä ...

Main objective of thesis is to develop a novel cost estimation model for industrial site service activities. This financial model is devised for a particular global industrial firm specialized in delivering electrical and automation solutions...

The purpose of this thesis is to support case organisation Y in creating an excellent meeting experience in the new environment. The research context is a conference environment that is used by several committees which meet regularly over the year...

Tiimityöskentely ja tiimin tuloksellisuus tulevat nousemaan edelleen johdon asialistalla, sillä tarve yhdistää hedelmällisellä tavalla moninaiset taidot ja ajattelu ratkaisujen synnyttämiseksi kasvaa. Liike-elämän ja ...

The following study concentrates on the service design process of the gastronomy concept and brand Handelek. The author’s objective is to show how co-creation can be an appropriate method of building a new service and brand ...

Pysyäkseen elinvoimaisina kaupunkien on kyettävä innovoimaan ja kehittämään asukkaiden tarpeita ja odotuksia vastaavia palveluita. Kehittääkseen kestäviä palveluita ja laadukkaita ratkaisuita niin asumisen, liikkumisen, ...

The purpose of this thesis was to develop a coaching tool for the Learning and Training Network in company X to accelerate the implementation of coaching approach within the company. The ultimate goal for the competence development function...

There is a wide social consensus in Finland on the importance of strengthening the financial capabilities of youths. The current government’s agenda has included financial skills as a cross-sectional theme across different ...

This paper aims to refine user journey processes through the evaluation of a design game. It aims to identify disruptive moments in the facilitation of user journey workshops through the usage of the tool. Additionally, ...