Haku
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Customer satisfaction of Rauman Lukko in 2022-2023
(2023)
The objective of this thesis was to analyze the yearly customer satisfaction survey for Rauman Lukko Oy and find out how happy their customers are. The questions for the survey were provided by Lukko, and were mostly the same as the questions...
Customer Experience Determinants in B2B Physical Retail - Case Company X Retail Store
(2023)
The objective of this study was to cover the dynamics of B2B physical retail in an omnichannel setting within the construction field and find out customers' viewpoints on their customer experiences with the case company ...
