• Lunch customer experience factors in the restaurant business 

      Ala-Harja, Hanne; Pitkäkoski, Tuija; Aaltojärvi, Inari (Washington State University, Eastern Mediterranean University, 2017)
      This empirical research points out elements which effect lunch customers ’ experience. Successful customer experiences are the base for a successful business. According to the Five Aspects Meal Model (FAMM) ...