Process: A Case Study of Development and Re-engineering of an Absence and Leave Management Process
Nyström, Malena (2016)
Laurea-ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201604224858
https://urn.fi/URN:NBN:fi:amk-201604224858
Tiivistelmä
The purpose of this thesis was to develop, re-engineer and improve the case company’s Absence and Leave Management Process by applying business process improvement and business process re-engineering and design methodologies.
The data for the theoretical study was collected through relevant literature for the topic. The main focus was business process improvement and business process re-engineering of administrational processes. The empirical study was based on the case company’s existing Absence and Leave Management Process. A significant part of the data for the empirical study was gathered by interviewing the key persons involved in the process.
The results of this thesis shows how the Absence and Leave Management Process at the case company was developed, re-engineered and improved in order to establish better efficiency, accountability and consistency within the organization. The results from the Process Designing was used for the development of the company’s own WTR System both as a product of the company and as a tool to support the Absence and Leave Management Process. The results also show how this was done through process improvement and process re-engineering methods and tools included in the theoretical study. Furthermore, the result chapter describes the possibility for continuous improvement.
The data for the theoretical study was collected through relevant literature for the topic. The main focus was business process improvement and business process re-engineering of administrational processes. The empirical study was based on the case company’s existing Absence and Leave Management Process. A significant part of the data for the empirical study was gathered by interviewing the key persons involved in the process.
The results of this thesis shows how the Absence and Leave Management Process at the case company was developed, re-engineered and improved in order to establish better efficiency, accountability and consistency within the organization. The results from the Process Designing was used for the development of the company’s own WTR System both as a product of the company and as a tool to support the Absence and Leave Management Process. The results also show how this was done through process improvement and process re-engineering methods and tools included in the theoretical study. Furthermore, the result chapter describes the possibility for continuous improvement.