KoulutusalaLaurea-ammattikorkeakouluPalvelumuotoilu
Viitteet 261-280 / 348
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Providing customer voice for R&D – A case study in manufacturing industry
(Laurea-ammattikorkeakoulu, 2018)Manufacturing companies need to stay competitive in the business and it requires innovation and improvements to existing products or services, to keep current customers but also gain new market share. There is a long history ... -
Päiväkodin johtajien vertaistuen käytänteiden muotoilu. "Vertaistuki - se on se taustaseinä mihin voi nojata."
(2024)Tämän tutkimuksellisen kehittämistyön tarkoituksena oli kehittää päiväkodin johtajille suunnattuja vertaistuen käytänteitä eräälle varhaiskasvatusalan organisaatiolle. Tavoitteena oli selvittää, minkälaisia tarpeita ... -
Raaka-aineiden tilauspalvelun kehittäminen palvelumuotoilun keinoin : case: kahviautomaattipalveluyritys
(2020)Digitalisaatio on muokannut yhteiskuntaa yhä enemmän 24/7 toimivaksi. Nettikaupat, portaalit, applikaatiot ja chatti ovat nykypäivän sähköisiä hankintakanavia. Ihmiset haluavat tehdä ostoksiaan itse parhaimmaksi kokemaansa ... -
Ravintola Factoryn Salaattibaarin työntekijän käsikirja
(2023)Tämä opinnäytetyö keskittyy työntekijöiden käsikirjan kehittämiseen Ravintola Factoryn Salaattibaarille. Tarkoituksena oli tuottaa työntekijän käsikirja, joka on tiivis ja käytännönläheinen opas, joka sisältää ohjeistuksen ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Refining the User Journey Co-Creation Processes
(2019)This paper aims to refine user journey processes through the evaluation of a design game. It aims to identify disruptive moments in the facilitation of user journey workshops through the usage of the tool. Additionally, ... -
Restonomi (YAMK) -opiskelijan ja hänen taustaorganisaationsa osaamistarpeet muuttuvassa työelämässä
(Laurea-ammattikorkeakoulu, 2018)Jatkuva uuden oppiminen ja osaamiskapasiteetin kasvattaminen ovat ratkaisevan tärkeitä keinoja selvitä työelämän murroksessa. Menestyjiä liike-elämässä ovat ne, jotka kykenevät tulevaisuusorientoituneeseen arvonluontiin ... -
Revitalizing the Learning Experience : A Journey of Improving Student Engagement with Canvas LMS
(2023)The COVID-19 pandemic has accelerated the use of learning management systems, such as Canvas LMS, which has become an essential tool for facilitating remote and hybrid learning processes. This study aims to explore the ... -
Ruokahävikin vähentäminen
(2023)Opinnäytetyön tavoitteena on ensin selvittää nykytilanne Live säätiön omistamassa- ja ylläpitämässä Leppävaaran toimipaikan ravintolassa syntyvästä elintarvikehävikistä ja tutkia hävikin jakautumista eri hävikkityyppeihin; ... -
Service Co-Design in the Finnish Municipal Sector – Case: Early Education Services
(Laurea-ammattikorkeakoulu, 2012)The primary purpose of this thesis was to research how customers could be involved in the co-design of municipal services in Finland and to discover what kinds of best practices or processes have been established for this ... -
Service design approach for improving the user experience and user centeredness in a medical clinic context
(Laurea-ammattikorkeakoulu, 2016)The purpose of this thesis was to study how service design approach can be used in the context of clinic renovation and renewal, especially to improve the user experience and user centeredness. The main objectives were: ... -
Service Design Approach to Develop Design Competence in a Finnish Retail Company’s Development Organization Focusing on the Non-Designers
(2022)In recent years, there have been significant changes in the market, and companies have realized that they need to respond to the changing world faster to have resiliency and stay in business. It has been suggested that ... -
Service design as an approach for recognizing blue ocean
(Laurea-ammattikorkeakoulu, 2013)This thesis aims to show that service design as an approach can be utilized for discovering new market space, referred as blue ocean and new business opportunities, and thus to show that service design can be seen as an ... -
Service Design based Co-creation framework for customer oriented product development in B2B context
(Laurea-ammattikorkeakoulu, 2016)In today’s ICT marketplace, customers have easy access to a lot of information about a company and its competitors’ products. Customers are using this information to only purchase a product which completely matches their ... -
Service Design for Architect Clients: Turning Architect Daily Challenges Into a New Service
(Laurea-ammattikorkeakoulu, 2013)My research concentrated on gathering insight from architect clients and turning the data to a new service idea for architects. I used in-depth interviews to gather the data. I included architects in the co-creation process ... -
Service Design for Circular Economy: Transforming Clothing Industry Customers’ Purchasing Behaviour for the Planet
(2022)Circular economy (CE) is a concept that describes how items and goods are transformed at the end of their lifecycle and after finishing their planned service and task into resources for others to use (Ellen Macarthur ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Service Design in Enabling Workplace Change as a Tool for Work Transformation
(2020)The purpose of this thesis was to support a Finnish government agency in implementing workplace change after relocation to an activity-based office. The subject is connected to changes in modern knowledge work that are ... -
Service Design Outcomes in Finnish Book Industry : From Transition to Transformation
(Laurea-ammattikorkeakoulu, 2013)Book industry is in transition especially due to technology advancements, converging operational environment and evolving consumer values and practices in the digital context. Simultaneously, the post-industrial paradigm ... -
Service Design Outcomes in Finnish Book Industry : From Transition to Transformation
(Laurea-ammattikorkeakoulu, 2013)Service Design Outcomes in Finnish Book Industry - From Transition to Transformation Book industry is in transition especially due to technology advancements, converging operational environment and evolving consumer ... -
Service Design with Third Agers – Introducing the Possibilities of Mobile Devices
(Laurea-ammattikorkeakoulu, 2015)This thesis set out to identify service innovation opportunities in the lives of the fastest growing demographic group of consumers – adults aged 55 and older. The focus was on finding ways to bridge the generational gap ... -
Service Systems Design : Developing Human-centric Systems in Organizational to Ecosystemic Scales
(Laurea-ammattikorkeakoulu, 2017)Customer Experience is becoming an increasingly important factor in defining the success of organizations and their efforts. The hard systems approaches from inherent in the efficiency-oriented IT and engineering disciplines ...

















