"Forsman, Anki" - Selaus tekijän mukaan Laurea-ammattikorkeakoulu
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Designing an employee experience concept by applying customer-centricity and service de-sign- Case Terveystalo
Forsman, Anki (Laurea-ammattikorkeakoulu, 2018)Rapid changes in business environment calls for the ability to change and constantly innovate. Still, the focus of the corporations has been in improving efficiency by driving down costs for the last 20 years, although it ...