"Qian, Tianbo" - Selaus tekijän mukaan Laurea-ammattikorkeakoulu

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    • Customer satisfaction survey of Haidilao (Nan Jing) 

      Qian, Tianbo (Laurea-ammattikorkeakoulu, 2014)
      The main objectives of this thesis project were to investigate the level of service, identify attributes that influence customer satisfaction and enhance the service quality of Haidilao. The variables included in this ...