"Waithaka, Paul" - Selaus tekijän mukaan Laurea-ammattikorkeakoulu

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    • Analysing End user Experiences in ITIL incident Management 

      Waithaka, Paul (Laurea-ammattikorkeakoulu, 2017)
      This thesis focuses on end user experiences in the handling of the incident management process in the case company, based on the incident process outlined in the Information Technology Infrastructure Library (ITIL). Incident ...