"B-to-B service" - Selaus asiasanan mukaan Laurea-ammattikorkeakoulu

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    • Short-term and long-term quality of service 

      Ojasalo, Jukka (Emerald, 2019)
      Purpose – The purpose of this study is to introduce concepts for understanding and managing short- and long-term development of customer satisfaction related to service quality. Design/methodology/approach – This study ...