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Harnessing Human Capital : Improving business value and promoting innovation through motivational management in Ovenia Reception & Business Services
(Laurea-ammattikorkeakoulu, 2016)
A problem the case company Ovenia has identified is the lack of satisfaction in receptionists’ work. Receptionists often felt dissatisfied, due to the lack of working tasks, personal challenge and development. In addition, ...
“Logos, workwear can be used for branding”– The influence of workwear in brand building and work identity
(Laurea-ammattikorkeakoulu, 2016)
The purpose of this research-based thesis was to investigate how workwear affects the em-ployees’ work identity and work wellbeing. The purpose was also to find out how workwear affects the image and brand of a company. ...
Intercultural communication in an organization HJEX
(Laurea-ammattikorkeakoulu, 2016)
This thesis explores different ways of communication inside an organization and examines how cultural difference can affect various situations. The Thesis project was commissioned by the Finnish company “HJEX”. The thesis ...
Motivation of permanent part-time employees in housekeeping service
(Laurea-ammattikorkeakoulu, 2016)
The objective of this study was to investigate the influence of communication, leadership, job rotation and reward & recogniton on the motivation of permanent part-time employees at company X. The study sought to assess ...
Business Branding: a Case Study of Nepalese Restaurant, Lumbini
(Laurea-ammattikorkeakoulu, 2016)
The main purpose of this thesis project is to find out the ways to develop an ethnic Nepalese restaurant as a restaurant brand. There are hundreds of ethnic restaurants in Finland which are operated by independent entrepreneurs ...
Enhancing customer loyalty in Hard Rock Café Helsinki through Service Design
(Laurea-ammattikorkeakoulu, 2016)
The increased supply of services and the continual price war between companies has complicated the ability to stand out from the competitors and increased the difficulty of choice between service providers among customers. ...
Tools and methods to implement an effective outsourcing process to obtain a quality service: A case study of Itis shopping centre
(Laurea-ammattikorkeakoulu, 2016)
Itis shopping centre is one of the largest shopping centres in Finland. It has outsourced different facility services to support its core business. The aim of this research was to find out the tools and methods case company ...
The effects of trends in technology on the hotel industry: a case study of Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa
(Laurea-ammattikorkeakoulu, 2016)
The hotel industry continues to develop through innovations of technology. Trends in technol-ogy are evident in various forms, such as software and operating systems, high-tech devices and equipment, and social media ...
Improving university lunch menu on the international aspect: case study BarLaurea Leppävaara
(Laurea-ammattikorkeakoulu, 2016)
Apparently foods play an important role in people’s life. People require nutrition in order to maintain their health and provide energy for their activities. Likewise, students significantly need a proper meal which provides ...
Improving communications for facility management businesses and their customers
(Laurea-ammattikorkeakoulu, 2016)
Service outsourcing has increased in recent years, the definition of outsourcing is that ser-vice, such as product design or manufacture, is subcontracted to a third party. The reasons for outsourcing are often associated ...