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Improving customer experience in NewCo YritysHelsinki’s events through service design
(Laurea-ammattikorkeakoulu, 2017)
This thesis was commissioned by NewCo YritysHelsinki, an organization offering public services to support the establishment of new companies. The thesis focuses on researching the current event operational process in NewCo ...
Space Planning for a Vietnamese HotPot Restaurant in Helsinki, Finland
(Laurea-ammattikorkeakoulu, 2017)
The purpose of this study was to establish a detailed plan focusing primarily on space planning for a Vietnamese HotPot restaurant. The idea about this restaurant is a business plan which is anticipated to be opened in the ...
Factors within the event space which influences the customer experience : Case study: DuuniExpo and Contact Forum
(Laurea-ammattikorkeakoulu, 2017)
There are several factors that can influence people’s experiences in events. These factors can many times be related to the state of mind of the participant. However, elements within the event environment plays a big role ...
Change process in workspace: Lessons from Laurea University of Applied Sciences, Leppävaara campusChange process in workspace: Lessons from Laurea University of Applied Sciences, Leppävaara campus
(Laurea-ammattikorkeakoulu, 2017)
In 2016, the Leppävaara campus of Laurea University of Applied Sciences (UAS) conducted a total transformation in the teacher’s office design. All the traditional working spaces of the teachers were converted into a ...
Understanding food choice and its utilities, case study of Laurea UAS lunch buffet
(Laurea-ammattikorkeakoulu, 2017)
This thesis project is completed in association with the cafeteria at Laurea University of Applied Sciences. The research focuses on understanding the significance of food choice in a university environment, where students ...
Assessing municipal waste management in Ethiopia: applying the best practices of the Finnish system
(Laurea-ammattikorkeakoulu, 2017)
Waste management is the major service provided and handled by municipal administrations. Because of lack of awareness, continual carelessness, insufficient finance, private company involvement and low community participation, ...
Transport hubs as a strategic area for advertisement: evaluation of brand recognition (Better Rahkariini, Valio Oy)
(Laurea-ammattikorkeakoulu, 2017)
Valio group is the leader in the field of dairy products manufacture and the largest processor of the milk in the Finnish market. Valio group includes controlling company Valio Oy and affiliated companies. Valio production ...
Impacts of waterless toilet & urinals to smart facility operations : Eco-housing framework
(Laurea-ammattikorkeakoulu, 2017)
This thesis project is conducted based on the Eco-city framework to encourage the use of waterless toilets and urinals. A water-less toilet or urinal is an environmental friendly technology designated for both rural and ...
Customer Experience at Tribhuvan International Airport, Nepal
(Laurea-ammattikorkeakoulu, 2017)
Tribhuvan International Airport (TIA) is the only international airport in Nepal. As a part of the service industry, TIA has as its main focus customer satisfaction, which can be described as the overall evaluation of ...