Haku
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Leveraging on cultural diversity to design higher education programs
(2020)
As part of the Enhance! IDM project, the purpose of this thesis was to create a framework for higher education program leaders and teaching staff to develop their intercultural knowledge in order to understand the expectations ...
Nudging for inclusive student experience in higher education
(2020)
The purpose of this study is to recognize and improve the service experience of new international, degree pursuing bachelor and master students at the case higher education institution located in the capital region in ...
Co-creating a gastronomy service : case: Krakow restaurant - Handelek
(2019)
The following study concentrates on the service design process of the gastronomy concept and brand Handelek. The author’s objective is to show how co-creation can be an appropriate method of building a new service and brand ...
Refining the User Journey Co-Creation Processes
(2019)
This paper aims to refine user journey processes through the evaluation of a design game. It aims to identify disruptive moments in the facilitation of user journey workshops through the usage of the tool. Additionally, ...