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Enhancing engagement through employee experience design
(2019)
Työnantajat kilpailevat työmarkkinoilla houkutellakseen ja pitääkseen parhaat kyvyt. Globaalit trendit kuten työntekijöiden kansainvälinen liikkuvuus, organisaatioiden kasvava läpinäkyvyys ja teknologiset muutokset lisäävät ...
Improving solution selling process with service design methods
(2019)
Service design is well-recognized for the facilitation of healthy communication and collaboration between service provider and customer but there is not much literature available that focuses to analyse the application of ...
Developing Employee Experiences with Service Design and Play : Case Personal Development Toolkit
(2020)
Employees are individuals with different roles, responsibilities, attitudes, goals, motivations, values, dreams. Such complexity must be acknowledged in the new way organizations design their relationship with employees, ...
Embedding user-centred design in policymaking at the UK Ministry of Justice
(2020)
Across the world, businesses and governments have increasingly been applying user-centred design methods to improve their efforts to deliver services that generate value for people.
In recent years, however, governments ...
Framework for Creating Ethical Older People Personas for the Development of Ambient Assisted Living Technologies
(2021)
Väestön ikääntyessä on EU:ssa pian enemmän yli 65-vuotiaita kuin työikäisiä. Tämä tulee olemaan haaste taloudelle, koska ei ole tarpeeksi ihmisiä huolehtimaan vanhemmasta väestöstä. Avustetun asumisen teknologiat, jotka ...
Business Model Development Towards Event Management in Manchester, UK
(2020)
It is known that the people in United Kingdom spend lot of time travelling and have a very busy schedule. Generally, offices are far from their home location. Due to the time crunch, they are always in search of an event ...
Leveraging on cultural diversity to design higher education programs
(2020)
As part of the Enhance! IDM project, the purpose of this thesis was to create a framework for higher education program leaders and teaching staff to develop their intercultural knowledge in order to understand the expectations ...
Remote assistance for service technicians
(2019)
Industrial maintenance work is changing rapidly due to the ongoing digitization. The new communication technologies involving video and augmented reality enhance the way two persons can communicate during troubleshooting ...
Designing a New Way to Measure Customer Experience in the Real Estate IT Services Business
(2020)
Customer experience has a significant effect to companies’ financial results. It relates to many different aspects of companies’ operations, and if handled poorly, can have significant negative effects. Many companies think ...
Nudging for inclusive student experience in higher education
(2020)
The purpose of this study is to recognize and improve the service experience of new international, degree pursuing bachelor and master students at the case higher education institution located in the capital region in ...