Haku

Työelämän murroksessa jatkuva oppiminen korostuu sekä yksilön pärjäämiskeinona että laajemmin yhtenä vastauksena työelämän muuttuviin vaatimuksiin. Samanaikaisesti asiakas- ja palvelukeskeisyys raivaavat tilaa vaihtoehtona ...

Rapid changes in business environment calls for the ability to change and constantly innovate. Still, the focus of the corporations has been in improving efficiency by driving down costs for the last 20 years, although it ...

Liiketoimintaympäristössä tapahtuvat muutokset edellyttävät kaikilta organisaatioilta uudistumiskykyä. Uuden oppiminen ja innovointi nousevat yhä tärkeämmiksi organisaation kyvykkyyksiksi, missä henkilöstön on pystyttävä ...

It has been argued that the scope has been narrow and predominant, when looking at customer online behavior and thus proposed that instead of viewing e-services as a separate domain, they should be viewed as an important ...

The front-end of innovation is many times fuzzy and the decision making for evaluating new product and service ideas to be implemented is challenging. The aim of this thesis is to apply the main topics from service-dominant ...

Nykypäivänä asiakkaan suhde ei ole vain yhteen julkiseen organisaatioon vaan suhde organisaatioverkostoon ja muihin asiakkaisiin. Julkisia palveluita tyypillisesti tuottaa organisaatioverkosto, ei vain yksi organisaatio. ...

The purpose of this thesis was to design an internal customer-centric service concept for a big Finnish-based company. The new concept was the first step of innovative internal service offering as a part of the working ...

The purpose of this thesis is to study customer engagement in the context of online education services, represented by Massive Open Online Courses (MOOCs). Online education has provided a means to reach a larger student ...

In today’s society attempts to solve important issues often reinforce old approaches. Still there are passionate people wanting to create innovative solutions, while simultaneously making society act. These people are ...

The purpose of this thesis is to study how the lean startup approach could help companies have a more innovative corporate culture. Companies need to change in order to be able to answer to today's new challenges: changing ...