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Developing a new Internet grocery retail shop concept for the Indian customers
(Laurea-ammattikorkeakoulu, 2013)
The main purpose of the thesis is to develop a new Internet grocery retail shop concept for Indian customers in the capital region of Finland. The aim is to understand the various factors to be considered when setting up ...
Co-created concept of the workplace of the future for case company X
(Laurea-ammattikorkeakoulu, 2017)
The purpose of the master thesis is to utilize service design theory and tools to co-create concepts of the workplace of the future with multiple stakeholders for company X. The proposed concepts are co-created with the ...
Digital Music Distribution Channels for Independent Bands
(Laurea-ammattikorkeakoulu, 2014)
The main purpose of this thesis is to map different available digital distribution channels for independent bands and also to scrutinize how to utilize them effectively. The sub-objective is to interview music professionals. ...
Service Design for Architect Clients: Turning Architect Daily Challenges Into a New Service
(Laurea-ammattikorkeakoulu, 2013)
My research concentrated on gathering insight from architect clients and turning the data to a new service idea for architects. I used in-depth interviews to gather the data. I included architects in the co-creation process ...
Designing a service concept for the future Finnish grocery trade
(Laurea-ammattikorkeakoulu, 2013)
The purpose of this thesis was to develop a new service concept for the Finnish grocery trade with the aim to help customer focus on healthier food consumption. The service idea and concept that was developed is called ...
Enabling Change with Service Design : Case: Bean Society
(Laurea-ammattikorkeakoulu, 2017)
In today’s rapidly evolving business environment one thing is constant – change. In order to stay relevant, develop competitive advantages and all in all, keep the business sustainable, companies must endure change. Employees ...
Co-creating meaningful experiences with WeTravel : a design game for travel planning
(Laurea-ammattikorkeakoulu, 2017)
This Master’s thesis discusses how design games can facilitate customers’ co-creation of value, goal and expectation management, and help them build shared visions of the future. The objective of this thesis was to create ...
Designing ICT based services for intellectually disabled people
(Laurea-ammattikorkeakoulu, 2012)
The number of intellectually disabled people (ID) is significantly growing in Europe and worldwide. Increasing costs for healthcare and the individual’s desire to remain independent in their own homes requires new innovative ...
Engaging stakeholders in the designing of a service : a case study in the B2B service context
(Laurea-ammattikorkeakoulu, 2013)
The future of service design among others has been predicted to include a paradigm shift from a focus on delivery of customer value to stakeholder value. Stakeholder value can be co-created through the effective engagement ...
Applying customer-dominant logic to conceptualize a digital rental service for a self-storage company
(Laurea-ammattikorkeakoulu, 2017)
Digitalization of services is important for many industries world wide. The self-storage industry has not been in the forefront of development of its digitalized services. The development challenge was to identify the parts ...