KoulutusalaSatakunnan ammattikorkeakouluLiiketalous, hallinto ja markkinointi

    • Customer expectations in order to increase the sales in the case company 

      Salonen, Merje (2023)
      The Thesis is for case company Itämarket. It is Asian grocery shop at Rau-ma centrum. It sells food items from countries like Turkey, China, Vietnam, Japan, Sri Lanka, Thailand, India etc. Most of the regular customers are ...
    • Customer Experience Determinants in B2B Physical Retail - Case Company X Retail Store 

      Östring, Jaakko-Juhana (2023)
      The objective of this study was to cover the dynamics of B2B physical retail in an omnichannel setting within the construction field and find out customers' viewpoints on their customer experiences with the case company ...
    • Customer satisfaction analysis : Case Company Aninkaisten Kiinteistövälitys Oy 

      Poutanen, Pilvi (Satakunnan ammattikorkeakoulu, 2011)
      The purpose of this thesis was to find out the satisfaction level of the customers of Aninkaisten Kiinteistövälitys Oy, and to promote customer driven quality throughout the company. The aim was to create a tool that the ...
    • Customer satisfaction in car maintenance service 

      Juhola, Johanna (Satakunnan ammattikorkeakoulu, 2011)
      The purpose of this thesis was to study customer satisfaction in the field of car maintenance service. The client company was Auto Oy Vesa-Matti which is a car sales company and also offers car maintenance service activities ...
    • Customer satisfaction of Rauman Lukko in 2022-2023 

      Kaukkila, Eetu (2023)
      The objective of this thesis was to analyze the yearly customer satisfaction survey for Rauman Lukko Oy and find out how happy their customers are. The questions for the survey were provided by Lukko, and were mostly the ...
      Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad
    • Customer satisfaction survey for business-to-business company : finding a scalable and long-term survey platform 

      Sand, Anne (2023)
      The subject of the thesis was to study the case company's customer satisfaction status at the moment and to find the appropriate software for the case company for continuous customer satisfaction measurement. This thesis ...
      Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad
    • Customer satisfaction survey for clothing store Pointguard 

      Hautamäki, Eeva (Satakunnan ammattikorkeakoulu, 2007)
      This study was conducted to clarify which factors influence customer satisfaction and why is it important. In the study overall satisfaction of case company, Pointguard, was studied as well. In the theoretical part factors ...
    • Customer satisfaction survey for company X 

      Peltola, Karoliina (Satakunnan ammattikorkeakoulu, 2012)
      The purpose of this thesis was to find out how satisfied the Company X's customers are with Oulu store's service level and the aim of the project was to create suggestions for the Company X, how to improve the customer ...
    • Customer Satisfaction Survey for My French Corner 

      Martin, Cyrielle (Satakunnan ammattikorkeakoulu, 2011)
      This bachelor’s thesis was conducted as a case study for an online shop, My French Corner. The aim of the study was to measure the overall customer satisfaction of customers of this case company via a survey and to determine ...
    • Customer Satisfaction Survey for Raumacell 

      Haapala, Henri (Satakunnan ammattikorkeakoulu, 2017)
      This bachelor’s thesis was conducted as a customer satisfaction survey for UPM RaumaCell. The aim and purpose of the project was to find the current customer satisfaction level of UPM RaumaCell. Theoretical part of the ...
    • Customer service : manual for a customer service specialist 

      Kleemola, Henna; Kleemola, Henna (2022)
      The idea of the thesis is to make a customer service employee an instruction manual, the guide explains responsibilities and practices. This guide explains the tasks of customer service and explains how to act in different ...
      Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad
    • CUSTOMER SERVICE OF FINNISH E-BUSINESS IN CHINA, A CASE STUDY OF E-VILLE.COM 

      Kotaniemi, Joni (Satakunnan ammattikorkeakoulu, 2016)
      The purpose of this thesis was to study customer service of Finnish e-business in China. The main objective for this thesis was to analyze the problem areas of E-Ville’s customer service. The second objective was to give ...
    • Customer-oriented service in retirement homes 

      Grönlund, henrik (Satakunnan ammattikorkeakoulu, 2010)
      The purpose of this thesis was to learn about the customer-orientation in public sector retirement homes in Rauma. Furthermore, the intention is to find ways how to improve the level of customer-orientation in the chosen ...
    • Danske Bankin palvelut teollisuussiivousalan pienyrittäjälle 

      Lindholm, Johanna (Satakunnan ammattikorkeakoulu, 2013)
      Opinnäytetyön aiheena oli Danske Bankin palvelut teollisuussiivousalan yrittäjälle. Tutkimuksessa selvitettiin teollisuussiivousalan pienyrittäjien tyytyväisyyttä pankin palveluihin. Työssä käytiin läpi myös heidän ...
    • Danske Investin Suomi-rahastojen vertailu 

      Santahuhta, Matti (Satakunnan ammattikorkeakoulu, 2014)
      Opinnäytetyön aiheena oli vertailla Danske Investin Suomi-rahastojen eroja. Vertailtavat asiat olivat tuotto, kulut, riskitasot ja arvonvaihtelu. Työssä tutkittiin neljää eri rahastoa. Suomi-rahastoksi lasketaan rahastot, ...
    • Decentralized Purchasing Paradigm: A Case Study of the Geographically Distributed Purchases 

      Närvä, Juha (2021)
      The research target was to develop purchasing processes for the Company’s field service business unit according to the Company’s new strategy. The Company’s new strategy targets were to increase revenue, improve profit ...
      Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad
    • Demand for luxury cars in China: development, trends and prospects 

      Heinonen, Tommi (Satakunnan ammattikorkeakoulu, 2014)
      Purpose of this thesis was to investigate what is demand for luxury cars in People's Republic of China and how it has developed, what trends there are and what direction development is going currently. The topic of this ...
    • Design management yrityskuvan hallinnassa 

      Hannula, Heidi; Isotalo, Aino (Satakunnan ammattikorkeakoulu, 2007)
      Opinnäytetyömme tarkoituksena oli selvittää kahden raumalaisen yrityksen design management-prosessin kulkua ja suorittamista. Tutkimme molempien yritysten identiteettiä ja profiilia, sekä sidosryhmillä olevaa imagoa. Lisäksi ...
    • Designalan pk-yritysten kansainvälistymisprosessi Etelä-Koreaan 

      Paulasaari, Laura (Satakunnan ammattikorkeakoulu, 2012)
      Opinnäytetyön aiheena oli designalan pk-yrityksen kansainvälistymisprosessi Etelä-Koreaan. Tutkimuksen tarkoituksena on selvittää, olisiko Etelä-Koreassa markkinapotentiaalia suomalaisille yrityksille ja ovatko markkinat ...
    • Designing a business model for Daylight Dreamer Society 

      Diepeveen, Adriaan (Satakunnan ammattikorkeakoulu, 2014)
      The purpose of this thesis was to design a robust and scalable business model for Daylight Dreamer Society. The model had to be automatable to a high degree, easy to implement, and only require a low budget. In the theory ...