"Ääritalo, Susanna" - Selaus tekijän mukaan Satakunnan ammattikorkeakoulu

    • Developing the customer satisfaction - Case Järven Kello ja Kulta Ky 

      Ääritalo, Susanna (Satakunnan ammattikorkeakoulu, 2018)
      Satisfied customers are proven to be more loyal than unsatisfied customers. Loyalty means long-term customers together with extra marketing through word of mouth. Customer satisfaction is doubtlessly a critical matter for ...