"customer experience" - Selaus asiasanan mukaan Satakunnan ammattikorkeakoulu
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Asiakaspalvelun ja -kokemuksen kehittäminen palvelumuotoilun avulla : case Valtarengas Oy
(2024)Opinnäytetyön tavoitteena on kehittää asiakaspalvelua ja -kokemusta palvelumuotoilun avulla Valtarenkaalle, joka toimii tämän opinnäytetyön toimeksiantajana. Valtarengas Oy on uusimassa myynti- ja asiakastilojaan ja ... -
Customer Experience Determinants in B2B Physical Retail - Case Company X Retail Store
(2023)The objective of this study was to cover the dynamics of B2B physical retail in an omnichannel setting within the construction field and find out customers' viewpoints on their customer experiences with the case company ... -
Customer satisfaction survey for business-to-business company : finding a scalable and long-term survey platform
(2023)The subject of the thesis was to study the case company's customer satisfaction status at the moment and to find the appropriate software for the case company for continuous customer satisfaction measurement. This thesis ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customers´ expectations for life insurance pricing and rewarding
(2023)The purpose of the thesis was to find out what kind of market potential is for life insurance based on personal lifestyle in Finland. Thesis aims to shed light to customers´ expectations for life insurance pricing and ... -
Improving Parent-teacher Communication through Service Design : Case: Hai Ba Trung Inter-level School in Vietnam
(2024)This thesis was aimed to find solutions to improve parent-teacher communication methods through service design for a client company called Hai Ba Trung Inter-level School, an educational institution providing services from ... -
Kohdeyrityksen asiakastyytyväisyys ja sen parantaminen
(2021)Opinnäytetyön tarkoituksena oli kohdeyrityksen asiakastyytyväisyyden tason tutkiminen ja miten asiakastyytyväisyyttä voitaisiin parantaa. Kohdeyritys sai opinnäytetyöstä tulosten avulla tietoa heidän asiakastyytyväisyyden ... -
Social Media Marketing Strategies for Boutique Hotels
(2024)The sector of hospitality, especially boutique hotels, faces of potential challenges when speaking of marketing and engaging with customers in the digital age. This thesis navigates the use of social media marketing ... -
What motivates participation to a culture event: market research for Jyväskylä Festival
(2022)The objective of the following thesis was to get an understating of the motivations and expectations of the customers of the Jyväskylä Festival. The author conducted market research of the customers of Jyväskylä Festival ...






