"customer service" - Selaus asiasanan mukaan Satakunnan ammattikorkeakoulu
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Asiakaspalvelun ja -kokemuksen kehittäminen palvelumuotoilun avulla : case Valtarengas Oy
(2024)Opinnäytetyön tavoitteena on kehittää asiakaspalvelua ja -kokemusta palvelumuotoilun avulla Valtarenkaalle, joka toimii tämän opinnäytetyön toimeksiantajana. Valtarengas Oy on uusimassa myynti- ja asiakastilojaan ja ... -
Asiakastyytyväisyystutkimus case Cafe Aitta
(2019)Tämä opinnäytetyö on toteutettu yhteistyössä Cafe Aitan kanssa ja sen tavoitteena on selvittää Aitan asiakkaiden tyytyväisyyttä koskien tämänhetkistä asiakaspalvelun tasoa, yrityksen tarjoamia eri palveluita, tuotteiden ... -
Customer expectations in order to increase the sales in the case company
(2023)The Thesis is for case company Itämarket. It is Asian grocery shop at Rau-ma centrum. It sells food items from countries like Turkey, China, Vietnam, Japan, Sri Lanka, Thailand, India etc. Most of the regular customers are ... -
Customer satisfaction survey for business-to-business company : finding a scalable and long-term survey platform
(2023)The subject of the thesis was to study the case company's customer satisfaction status at the moment and to find the appropriate software for the case company for continuous customer satisfaction measurement. This thesis ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer service : manual for a customer service specialist
(2022)The idea of the thesis is to make a customer service employee an instruction manual, the guide explains responsibilities and practices. This guide explains the tasks of customer service and explains how to act in different ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Effect of After-Sale Services on Customer Satisfaction and Loyalty in Automation Company Case Cimcorp
(2023)The aim of this thesis was to explore the impact of a helpline on customer contentment and fealty in one of Cimcorp's distributor companies. A company in-side interview of three people and a comprehensive literature review ... -
Improving the customer service experience
(2021)It is very important that a company tries to improve the satisfaction of its customers. The aim of my thesis is to improve the experience of Unica's customers by utilizing the information gathered from customers and I am ...




