KoulutusalaSavonia-ammattikorkeakouluLiiketalous, hallinto ja markkinointi

    • COVID-19-pandemian vaikutukset etäjohtamiseen 

      Malassu, Mari; Ruuska, Tuija (2020)
      Kevät 2020 muutti suomalaisten tapaa tehdä töitä nopeassa tahdissa, kun pandemian leviämistä pyrittiin ehkäisemään siirtämällä mahdollisimman moni etätöihin. Mielenkiinto aihetta kohtaan heräsi tutkijoiden omien työkokemusten ...
    • Creating a Business Model : Finnish Language Academy in South Korea 

      Prittinen, Jenni (Savonia-ammattikorkeakoulu, 2018)
      The purpose of the thesis was to create a business model of a Finnish language academy in South Korea and to find out if a Finnish language academy could successfully operate in South Korea. The reason for creating a ...
    • Creating an international tutoring guide for Savonia UAS 

      Salorinne, Pauliina; Kosunen, Niko (Savonia-ammattikorkeakoulu, 2017)
      The objective of this thesis was to create the contents for a functional international tutoring guide for Savonia University of Applied Sciences. The content will be made to fit the graphical base used in earlier tutoring ...
    • Creating value through sustainable technologies in industrial manufacturing 

      Siitonen, Kati (2024)
      Teknologiatoimittajat voivat edesauttaa valmistusteollisuuden vihreää siirtymää tarjoamalla innovatiivisia tuotantoratkaisuja, jotka vähentävät ympäristövaikutuksia ja samalla parantavat kannattavuutta. Tämä opinnäytetyö ...
      Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad
    • CRM-asiakkuuksienhallintaohjelmistot 

      Haaslahti, Iiro; Hänninen, Riku; Tarvainen, Joonatan (Savonia-ammattikorkeakoulu, 2015)
      CRM (Customer Relationship Management) – asiakkuuksienhallintaohjelmistojen käyttö on kasvanut viimeisten vuosien aikana Suomessa. Asiakkaista on tullut yrityksille yhä tärkeämpi kilpailukeino kasvaneen kilpailun ja ...
    • CRM-järjestelmä osana asiakaskokemuksien luomisessa 

      Mehtomaa, Sami (Savonia-ammattikorkeakoulu, 2017)
      Asiakkaiden ostokäyttäytyminen on muuttunut merkittävästi viime vuosina. Digitalisaatio on mullistanut ostamisen, palautteen antamisen sekä suosittelun merkityksen. Yritykset eivät pysty enää kilpailemaan hinnalla tai ...
    • CRM-järjestelmän valinta ja käyttöönotto : Case: Peili Vision Oy 

      Lyyra, Laura (2021)
      Tämän opinnäytetyön toimeksiantajana toimi Peili Vision Oy, jonka päätoimiala on IT-palvelut. Yrityksen asiakaskunta koostuu pääasiallisesti sosiaali- ja terveydenhuollon julkisen sektorin toimijoista ja yksityisen sektorin ...
    • Cultural Diversity at Workplace 

      Stephen, Joshua; Uddin, Burhan; Ghebreamlak, Dawit (2024)
      The goal of the thesis was to study the impacts of cultural diversity on workplace environments, emphasizing the benefits and challenges associated with diverse organizational backgrounds. Conducted in partnership with RTK ...
      Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad
    • CULTURAL ISSUES IN FINNISH AND CHINESE PRACTICAL BUSINESS TRANSACTIONS : Case: Varkaus Paper Machine Dismantling Project 

      Chen, Yuanyuan (Savonia-ammattikorkeakoulu, 2012)
      This thesis report is compiled to investigate the cultural issues in modern Finnish and Chinese practical business transactions and aims to figure out some viable suggestions for the business people involved in or thinking ...
    • Current operations and development of an IT company: Synchronizing product development and sales 

      Juntunen, Sami (2020)
      The aim of this thesis was to study the cooperation between the product development and the sales team in the client company Finnish Net Solutions Oy. The objective was to identify and gather solutions for more valuable ...
    • Customer behaviour in e-commerce in China : Case: Taobao 

      Hong, Xinxing; Chen, Yanlong (Savonia-ammattikorkeakoulu, 2010)
      As nowadays communication bandwidths rise with the increase of broadband connections in China, and as customer terminals becomes more powerful, sophisticated, easier to use, affordable and portable, there is no doubt that ...
    • CUSTOMER OPINIONS ON BANK SERVICES IN CHINA CONSTRUCTION BANK 

      Zhou, Deyue (Savonia-ammattikorkeakoulu, 2015)
      As the acceleration of the globalization, Customer Relationship Management has become popular idea that many companies and banks accept. Recently, Customer Relationship Management has influenced banks very much, including ...
    • Customer profiling for Company X 

      Liukkonen, Asta (Savonia-ammattikorkeakoulu, 2014)
      The purpose of this thesis was to study the main characteristics of customers of Company X’s Eastern-Finland premises and to find reasons why some of the shopping precincts customers do not visit the Company X. The goal ...
    • Customer Relationship Management for Long Wei Plastics & Metal Manufacturing CO. LTD 

      Pan, Liang (Savonia-ammattikorkeakoulu, 2013)
      Long Wei Plastics and Metal Manufacturing Co., LTD is a company located in Hefei, Anhui province. The company was established in the year 2002, so it has been running more than ten years. Though the registered capital has ...
    • Customer Relationship Management for the Anhui WHYWIN International Co., Ltd 

      Zhu, Yingting (Savonia-ammattikorkeakoulu, 2014)
      The customer relationship management (CRM) is valued by every company nowadays due to its importance for companies’ future development. How to build and maintain the customer relationships proves to be a big and serious ...
    • Customer Relationship Management in Ping An Life Insurance Company of China, Ltd 

      Deng, Qun (Savonia-ammattikorkeakoulu, 2010)
      This thesis utilized the systematic research about the latest Customer Relationship Management (CRM) theories to get more theoretical information, and then took a Chinese-funded insurance company-- Ping An Life Insurance ...
    • Customer satisfaction analysis: Case Akzept Ltd 

      Kurbat, Yana (Savonia-ammattikorkeakoulu, 2014)
      The main purpose of this thesis was to identify and analyze the current customer satisfaction level of Akzept Ltd and work out suggestions to increase company’s popularity in its business field. The research was made ...
    • CUSTOMER SATISFACTION IN RESTAURANT BUSINESS 

      Manilova, Ekaterina (2019)
      Customer satisfaction is one of the most significant aspects of any organization, especially in the restaurant business. Competition in the catering industry grows rapidly every year. Thus, the focus has moved towards ...
    • Customer Satisfaction Level in Mount Sherpa Restaurant 

      Shrestha, Sameer (Savonia-ammattikorkeakoulu, 2015)
      Customer satisfaction is the key to every successful business in the sense of profit motive, as well as in the long run. It is the desire of every business to be able to understand their customers’ need. Many businesses, ...
    • Customer satisfaction of a private medical clinic 

      Kallio, Hanna (Savonia-ammattikorkeakoulu, 2018)
      This report is based on a customer satisfaction survey, commissioned by a private medical clinic in Kuopio. The company had never conducted any research on customer satisfaction, and therefore the main objective of the ...