"customer relationship management" - Selaus asiasanan mukaan Savonia-ammattikorkeakoulu

    • Implementation of a Customer Service System 

      Garrido Tostes, Marcos; Garrido Tostes, Marcos (2022)
      This thesis was commissioned by Normet Oy. Normet is a growing company in the mining and tunneling busi-ness. As part of Normet’s fast-growing, several tools needed to be upgraded to fit the growing demands. This thesis ...
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    • Improving E-commerce Efficiency with Artificial Intelligence: Enhancement of Customer Experience 

      El-haddar, Mohammed; El Aabdouni, Mohammed; EL bahri, Rayan (2024)
      This study aimed to investigate the application of advanced digital tools in E-commerce, aiming to assess their influence on several business processes including marketing, supply chain, asset, manufacturing, and human ...
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    • Means of Reactivating Idle Customers : Case Study of E-Ville.com Distribution Oy 

      Vesa, Hanna (2021)
      Customer loyalty is crucial to every successful organization. Consumers have more choices than ever before and there is a lot of competition. Therefore, having loyal customers is beneficial to any and every organization. ...
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    • The effect of CRM tools on service delivery:a case study of IBEDC 

      Alabi, Oluyemisi (2023)
      The customer relationship management (CRM) approach to business seeks to simultaneously optimize cus- tomer satisfaction as well as profitable customer-business relations. Implementation of customer relationship management ...
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