"customer service" - Selaus asiasanan mukaan Savonia-ammattikorkeakoulu
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Customer service patterns in HUS Assistive Device Center - Content analysis of customer contacts to provide a foundation for future digital service solutions
(2024)With the world population aging, the need for assistive device services is increasing, and the effectiveness of assistive device services is of increasing importance. This thesis aimed to examine customer service patterns ... -
Development of Contract-based Lifecycle Services for Piling Machines: Junttan Oy Service department
(2023)The aim of this thesis was to research possibilities for developing the service offering by contract-based lifecycle services for the piling machinery of the client organization Junttan Oy. The aim was to develop the ... -
Implementation of a Customer Service System
(2022)This thesis was commissioned by Normet Oy. Normet is a growing company in the mining and tunneling busi-ness. As part of Normet’s fast-growing, several tools needed to be upgraded to fit the growing demands. This thesis ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
The effect of CRM tools on service delivery:a case study of IBEDC
(2023)The customer relationship management (CRM) approach to business seeks to simultaneously optimize cus- tomer satisfaction as well as profitable customer-business relations. Implementation of customer relationship management ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad

