Effects of performance management on human resource output in organizations-case safaricom company-Kenya

Abstract

The general objective of the study was to examine the impacts of performance management on the human resource output with a focus on Safaricom limited. The specific objectives focused on the following; to examine how the recognition and reward systems influence the human resource output at Safaricom limited, to determine the effect of training on human resource output at Safaricom limited and to determine the impact of performance feedback on human resource output at Safaricom limited. The study used descriptive research design that adopted only the quantitative research method. The questionnaire was used to collect data on a sample of 57 respondents (N=57) which comprised of 30 men and 27 females. The findings established that recognition and reward system, training of the employees and performance feedback are significant performance management practices which promote the engagement of the employees and increase their output. The study recommended that the three performance management practices should be optimized to achieve higher performance levels of the human resource.