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Improvement of Customer Satisfaction and Service Quality. Case Lassila & Tikanoja Oyj
(Kymenlaakson ammattikorkeakoulu, 2013)
ABSTRACT
KYMENLAAKSON AMMATTIKORKEAKOULU
University of Applied Sciences
International Trade, Kouvola
MD TOHID HASSAN Improvement of Service Quality to Achieve Customer Satisfaction in Order to Face Strong ...