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Designing a New Generation Online Community for Telia Finland
(2019)
The goal of this thesis was to create a new and more customer-driven role for the telecommunications operator Telia’s online community. The new role needed to fit the company’s strategy of becoming a new generation telco ...
Creating customer feedback process and improving services for Luomuspaja with the help of service design
(2019)
The objectives of this study were to investigate how to improve existing services of a small handicraft company, Luomuspaja, and to create and implement a functioning customer feedback process for them which provides ...
Sustainable meetings in destination Turku, Finland
(2019)
Opinnäytetyön tavoitteena oli kehittää toimeksiantajan, Turun kaupungin ja Visit Turun kongressiyksikön, www-sivuja (meetturku.fi) kokoamalla, selkiyttämällä ja uudelleen organisoimalla kestävien kokousten järjestämiseen ...
Service Design for Walking in the City of Turku
(2022)
Walking is a sustainable and free transport mode. Increasing the share of walking can provide social, political, economic, and environmental benefits to the city, community, businesses, and other stakeholders. Well planned ...
Support for sustainable transition in AI-assisted situational service administration model : service design in Finland’s national artificial intelligence programme
(2023)
This thesis is an empirical case study on service design’s applicability to supporting sustainable transition in the public service administration process. An initial service administration model has been created in Finland’s ...