Measuring job satisfaction levels at a Russian insurance company
Khmeleva, Elizaveta (2018)
Saimaan ammattikorkeakoulu
2018
Creative Commons Attribution-NonCommercial 1.0 Finland
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018110916900
https://urn.fi/URN:NBN:fi:amk-2018110916900
Tiivistelmä
The purpose of the study was to identify the current state of employee satisfaction in the case company and to design solutions for the shortcomings. The study contains suggestions for the Company X that were developed based on the author’s academic knowledge and are expected to improve job satisfaction.
The literature review outlined the main theories that highlight the meaning of job satisfaction to the organisational performance. The empirical study was carried out by distributing an online survey containing twenty statements of Minnesota Satisfaction Questionnaire that required respondents to rate their satisfaction with each of the survey items. Based on the responses received from 45 employees among different departments of the company, conclusions were drawn.
Contrary to presumptions, the results indicated the average levels of job satisfaction in the Company X to be rather high. Half of the factors scored enough not to require any changes. The solutions were developed for the other half of the items. General suggestions for the Company X include organising of training sessions with focus on specific areas in need of development, as well as other actions that would improve the flow of feedback in the organisation.
The literature review outlined the main theories that highlight the meaning of job satisfaction to the organisational performance. The empirical study was carried out by distributing an online survey containing twenty statements of Minnesota Satisfaction Questionnaire that required respondents to rate their satisfaction with each of the survey items. Based on the responses received from 45 employees among different departments of the company, conclusions were drawn.
Contrary to presumptions, the results indicated the average levels of job satisfaction in the Company X to be rather high. Half of the factors scored enough not to require any changes. The solutions were developed for the other half of the items. General suggestions for the Company X include organising of training sessions with focus on specific areas in need of development, as well as other actions that would improve the flow of feedback in the organisation.