Improving Test Management for Service Pack Release

Abstract

This Thesis focuses on improving test management in one team. The case company is a large manufacturing company which has a wide IT organization. The case team develops solutions to installers and their supervisors. Testing those solutions was unorganized and therefore harmonizing testing between the team, company and vendors was needed.

The study is conducted as a case study where data is collected from interviews, workshops and internal documents. Topics for literature study were selected based on the weaknesses identified from the current state analysis. The proposal focuses on solving the weaknesses using the best practices and professional insight.

The proposal suggests the ways to improve the test management in the case team. By deploying a test process, establishing roles, documentation and test cases, the testing becomes more efficient and it has better quality. The improved test management can also help to reduce incidents and increase customer satisfaction. The study can be used also on the company level to help other teams to organize their testing management.