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Emotional Welfare and Job Satisfaction in a Chain Restaurant
(Saimaan ammattikorkeakoulu, 2012)
Emotional welfare is a topic which has received publicity and recognition from researchers just within the past few years. Yet it is a subject that has been out there for quite long. Emotional welfare and job satisfaction ...
Diversity management in international hotel chain : Case: The Cove Rotana Resort - Ras Al Khaimah
(2019)
The thesis was aimed to find out how diversity management can improve the employees’ performance and interaction at the workplace. The main objectives of the thesis were to analyze the actual situation in the case company ...
Orientation Guide for New Employees of Bar Tapas and the Office of Karelia Lines
(Saimaan ammattikorkeakoulu, 2014)
The objective of the thesis was to create an orientation guide to support the orientation process of Bar Tapas and the office of Karelia Lines. The work was commissioned by Karelia Lines and it was to assist especially the ...
Lappeenrannan lentokentän henkilökuljetusten kehitysmahdollisuudet
(Saimaan ammattikorkeakoulu, 2012)
Opinnäytetyössä tutkittiin Lappeenrannan lentokentälle menevien ja sieltä lähtevien kuljetuspalveluiden kehitysmahdollisuuksia. Kuljetuspalveluista perehdyttiin erityisesti taksi- ja linja-autoliikenteeseen sekä käsiteltiin ...
Service quality and customer satisfaction : case: Restel Hotels in Imatra and Lappeenranta
(Saimaan ammattikorkeakoulu, 2010)
This study is about service quality and Russian customers’ satisfaction at Restel hotel chain which is a partner of the study. The research was carried out at the hotels. The research is based on quantitative approach, but ...
Overseas students as tourists in Shanghai
(Saimaan ammattikorkeakoulu, 2011)
With the economic development, the education level of China is improving day by day. Therefore, this attracts more and more overseas students choosing China as their study destination. As one of the most developed cities ...
Opportunities and Threats of E-marketing of the Hotel Sol Tenerife on Russian Market
(Saimaan ammattikorkeakoulu, 2011)
The purpose of the present study is to create valuable information for the Spanish hotel Sol Tenerife about characteristics of e-marketing in Russia. The study investigates main opportunities and threats which a foreign ...
Increasing international tourism attractiveness of companies in Central Karelia with product development
(Saimaan ammattikorkeakoulu, 2015)
The purpose of the thesis is to increase the attraction of the tourism companies with product development in the area of road 9 in Central Karelia. The thesis will find out the needs and resources of the businesses in ...
Asiakasrakenteen kartoitus ja kävijöiden mielipiteet Hamina Tattoon Marssishowsta 2010
(Saimaan ammattikorkeakoulu, 2011)
TIIVISTELMÄ
Työn aiheena oli asiakasrakenteen kartoitus ja kävijöiden mielipiteen selvittäminen Hamina Tattoon Marssishowssa 2010. Teoria-osassa käsiteltiin tapahtumamatkailua ja asiakassegmentointia. Näiden teoriatietojen ...
Talvitapahtuman järjestäminen, case: laskettelukeskus Myllymäki
(Saimaan ammattikorkeakoulu, 2011)
Opinnäytetyön tekijät valitsivat talvitapahtuman järjestämisen laskettelukeskuksessa aiheeksi, koska he halusivat tutkia tapahtuman järjestämistä ja selvittää, kuinka tapahtuman järjestämistä voisi kehittää. Tehtävän oli ...