Improving service user involvement in primary health care services

Abstract

The Ministry of Social Affairs and Health Services started a Key Project in 2016 which aims to improve service user participation. This thesis focuses on to explore what kinds of service user involvement and expert by experience actions and models there are in Central Uusimaa; Järvenpää and Mäntsälä areas and in Helsinki and Uusimaa Hospital district hospitals by using their web pages and interviewing experts by experience and their coordinators.

The literature review was targeted at service user involvement actions and models in Finland and the UK where service user participation has been a part of national health care for more than two decades. The models from the UK and Finland have been evalu-ated well to get better understanding of service user involvement in public health care services.