KoulutusalaOpinnäytetyöt (Avoin kokoelma)Liiketalous, hallinto ja markkinointi
Viitteet 281-300 / 1708
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Customer Satisfaction and Customer Loyalty : Case Trivsel Städtjänster (Trivsel siivouspalvelut)
(Centria-ammattikorkeakoulu, 2017)The report emphasized the role and the importance of customer satisfaction and loyalty. Customers are the link to a business success. A business organization should focus on a huge number of customer, for this customer ... -
CUSTOMER SATISFACTION AND LOYALTY IN A FINANCIAL INSTITUTION
(Centria-ammattikorkeakoulu, 2017)The purpose of this thesis is to examine the correlations between customer satisfaction and customer loyalty. “Customers became a center for all banking activities due to increased competition for greater market share. ... -
Customer satisfaction and retention: study of Kebabish restaurant
(2023)The aim of this thesis report is to discuss customer satisfaction and the situation of retaining current and old customer of a restaurant as a case study. There are challenges and difficulty to satisfy each customer’s needs ... -
Customer satisfaction in business organizations - Case study of Prisma (A subsidiary of KPO)
(Keski-Pohjanmaan ammattikorkeakoulu, 2010)Customer satisfaction is can be seen as one of the main instruments that ensure the existence and survival of a business organization. It is very important for the business organizations to consider offering what the ... -
Customer satisfaction in fast food restaurant business : Mcdonald's Kokkola
(2023)The main goal of this thesis is to discuss customer satisfaction in fast food restaurants and how it connects to the smooth management of a company. In a business sense, customer satisfaction refers to the level of happiness ... -
Customer satisfaction in private banks of Bangladesh : a study of Mutual Trust Bank Ltd.
(2024)This thesis examines how pleased people are via Mutual Trust Bank Ltd. as well as other private banks in Bangladesh. A poll and a mix of ways are used to get original data for the study. Then, this information is looked ... -
Customer satisfaction in restaurant business : An initiative for successful business
(2021)The aim of this thesis was to discuss customer satisfaction and explain how it is related to successful operation of a business. Customer satisfaction is the measurement of customer expectation with the products and services ... -
Customer satisfaction in restaurant service : Naan-n-Curry, a Bangladeshi restaurant in Jakobstad
(2023)Customer satisfaction is an essential factor for any business organization in terms of deriving revenue, sales, growth and overall performance. Customer satisfaction ensures a strong spot for business companies with an ... -
Customer satisfaction in the salad industry : survey on Fresh Servant Oy
(2023)The main aim of this thesis was to examine the customer satisfaction level within the salad industry. The case company chosen for the research was Fresh Servant Oy. Fresh Servant is also a local company and the first company ... -
Customer Satisfaction Survey for Actilife Fitness Center
(Keski-Pohjanmaan ammattikorkeakoulu, 2011)Fitness industry is predicted to have a bright, blooming future. In a world of lots of competition, customer satisfaction is an important key to ensure customer loyalty as well as the living of a company. Since customers ... -
CUSTOMER SATISFACTION SURVEY: A Study of Shree Kileshwor Saving and Credit Cooperative ltd.
(2019)It is an undisputed fact that the cooperatives in Nepal have been considered the backbone for the economy with the main motto of ‘One for all and all for one.’ It is a joint ownership of local people having 25 members where ... -
Customer service and relationship management
(Centria-ammattikorkeakoulu, 2018)The objective of this thesis was to find out how a good customer service and relationship management could be essential to the customer satisfaction and the growth of the organisations. The study report analyses the benefits ... -
CUSTOMERS’ PERCEPTION ON UTILIZATION OF E-BANKING IN CAMEROON : Comparison between Cameroon and Finland
(Centria-ammattikorkeakoulu, 2017)The research is focused on the customers’perceptions on the usage of internet banking in Cameroon. To direct this study the researcher endeavored to see how qualities, attitudes and social impacts affect the client's choice ... -
Cutomer-centric tourism : analyzing tourist demands and preferences in Tryotel Travels Ltd
(2024)The Tourism business is one of the growing businesses in Bangladesh, and Tryotel Travels Ltd. is a well-known tourism company in Dhaka city. The main objective of this thesis was to find out the areas for improvement by ... -
Data warehousing with SAP business warehouse : Discussing SAP-Centria NGL Pilot2 Project and Experts’ Insights from CGI Suomi Oy, Fujitsu Finland Oy and Neomore Consulting Oy
(2019)How can one derive meaningful information from a huge set of raw data? This project provided an overall picture of data warehousing with SAP Business Warehouse (BW) systems. That is, how data is being gathered, the processes ... -
Datan hyödyntäminen myyntityön johtamisessa
(2024)Tässä opinnäytetyössä käsitellään datan hyödyntämistä myyntityön johtamisessa, tiedolla johtamisen kontekstissa. Opinnäytetyön teoreettinen viitekehys luo perustan toiminnalliselle osuudelle. Viitekehyksessä käsitellään ... -
Dealer experience of marketing strategy development : The effects of Covid-19 on business marketing
(2022)A certain company developed their marketing strategy and brand presence during the last years. These changes were made parallel with the Covid-19 pandemic and the industry experienced new challenges. The contacts on social ... -
Demand, demand forecasting, and supply : case company X
(2024)The fundamental purpose of the thesis is to find a suitable demand forecasting technique for the case company. The goal is to collect, analyze, and present data that helps an organization make decisive tactical decisions ... -
Design Thinking as a Project Management Tool
(2022)The main idea of this thesis was to create an analytical overall picture of design thinking and different project management models. What are the elements involved and how can they be used in conjunction with each other ... -
Determining the role of brand innovation towards loyalty in fast moving consumer goods in Finland
(2024)This thesis examined how brand innovation affects brand loyalty in Finnish fast-moving consumer goods. The study examined how product development, packaging, and marketing methods affect brand loyalty. The theoretical ...



















