"customer relationship management" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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Business plan for a clothing and artificial jewellery business in Central Ostrobothnia, Finland
(2023)The thesis was conducted for a recently moved entrepreneur in Finland, who has been dealing in the same industry in Pakistan. Anmbreen Safdar as representer of “Eleonora Clothing and Jewellery Oy” commissioned the research ... -
Business to business customer engagement as a driver of incremental growth
(2020)As the technological evolution keeps expanding, the manner in which business to business is being conducted has changed over the years. Business competition is growing more substantial, and companies are struggling to face ... -
Customer engagement on social media : case study: Scandic Grand Central Helsinki
(2023)Over the years, there has been a great improvement in technology, making communication and other online activities easy and fun. Many people started engaging on social media on a daily base either by shopping, researching, ... -
Customer relationship management : A study based on customer satisfaction of ICICI bank
(2023)The aim of this thesis was to explore the key attributes of customer satisfaction and Customer relationship Management, to understand the strategies of ICICI Bank on customer satisfaction and CRM, and to study the customer ... -
Customer relationship management : Based on foreign exchange & remittance business in Oman case company “X Exchange LLC”
(2023)People are now out of homesickness, and they are getting more explorative now. Once, people were not as educated as they are nowadays. People from around the world are going from one country to another for traveling, ... -
Customer relationship management and strategic management as tools for organisational performance
(2019)Around the world, business owners are doing whatever they can to remain relevant and serve the customers better and efficiently. Customers are the main priority in any business. Business owners are paying attention to ... -
Customer relationship management system
(2023)The thesis aims to offer an insight into the customer relationship management methods and how it can be utilized. It aims to bring out the effectiveness of the utilization of CRM, which can further help to achieve customer ... -
Customer satisfaction in fast food restaurant business : Mcdonald's Kokkola
(2023)The main goal of this thesis is to discuss customer satisfaction in fast food restaurants and how it connects to the smooth management of a company. In a business sense, customer satisfaction refers to the level of happiness ... -
Customer satisfaction in the salad industry : survey on Fresh Servant Oy
(2023)The main aim of this thesis was to examine the customer satisfaction level within the salad industry. The case company chosen for the research was Fresh Servant Oy. Fresh Servant is also a local company and the first company ... -
Digital Marketing, Internet Banking and the Current Global Economy : United Bank for Africa
(2021)The growth of digital marketing in the world today has been of tremendous effect and these effects have been both positive and negative. The objective of the research was to find out the impact of digital marketing on the ... -
Dynamic EBITDA forecasting using ERP & CRM data : a case of combining various data sources to increase forecasting accuracy
(2024)For a company operating in a highly competitive market, it is essential to maintain a clear understanding of its financial performance and make informed decisions to stay ahead of its competitors. Accurately forecasting ... -
Investigating customer behaviour and satisfaction: A small business perspective on Mixmart
(2023)The thesis explored consumer behaviour and satisfaction. Also, the reciprocity between consumer satisfaction and loyalty was discussed in the thesis. The research study was done relying on the perspectives of Mixmart which ... -
SAP customer experience of X company
(2023)As the digital age opens doors for retailers and manufacturers to tap into expansive global markets, it simultaneously intensifies competition and heightens the need for a customer-focused and results-oriented approach. ... -
Social Media Marketing and the Impact on Sales : A case study of Prisma
(2022)In this age of social media, most marketers have been using social media marketing to improve their brand visibility and develop strong customer relationships. The reason behind using social media marketing by retailers ... -
The Smartphone Market
(2021)In 2020, 3.6 billion people used a smartphone. Companies made huge progress to develop the best smartphone with the best software and hardware. The competition between companies was increasingly hard for the reason that ...














