"customer satisfaction" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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An evaluation of modern methods of delivering customer service and the role of AI : Case study of McDonald’s (ITIS) Finland
(2023)This thesis studied the modern method of providing customer service and the function of AI in quick-service restaurants. This thesis focuses on McDonald's in Finland since it is more manageable to do so than to investigate ... -
Asiakastyytyväisyystutkimus : Case Korv Görans Kokkola
(2019)Opinnäytetyön aiheena oli asiakastyytyväisyyskysely. Opinnäytetyön toimeksiantajana toimi pikaruokaravintola Korv Görans Kokkola. Tarkoituksena oli tutkia Korv Göransin asiakastyytyväisyyttä ja tarkastella, mihin ollaan ... -
Business to business customer engagement as a driver of incremental growth
(2020)As the technological evolution keeps expanding, the manner in which business to business is being conducted has changed over the years. Business competition is growing more substantial, and companies are struggling to face ... -
Consumer satisfaction with second-hand phone utilization in Finland
(2023)Customer satisfaction is a type of statistic in which people are asked to rate how happy they are with a business's offers, including products or services, and performance in general. It's very common for people in Finland ... -
Customer dissatisfaction in online shopping - A study on Bangladesh
(2023)This thesis tried to understand the factors contributing to customer dissatisfaction in online shopping in Bangladesh and understand their impact on consumer behavior and the overall e-commerce landscape. This thesis is ... -
Customer relationship management : A study based on customer satisfaction of ICICI bank
(2023)The aim of this thesis was to explore the key attributes of customer satisfaction and Customer relationship Management, to understand the strategies of ICICI Bank on customer satisfaction and CRM, and to study the customer ... -
Customer relationship management : Based on foreign exchange & remittance business in Oman case company “X Exchange LLC”
(2023)People are now out of homesickness, and they are getting more explorative now. Once, people were not as educated as they are nowadays. People from around the world are going from one country to another for traveling, ... -
Customer satisfaction and customer complaint : Case Ayaba Hotel Bamenda
(2021)The topic of the research work is customer satisfaction and customer complaint. The objectives of the research work were to find out the reasons customers complaints and how to handle the complaints in a way that will ... -
Customer satisfaction and retention: study of Kebabish restaurant
(2023)The aim of this thesis report is to discuss customer satisfaction and the situation of retaining current and old customer of a restaurant as a case study. There are challenges and difficulty to satisfy each customer’s needs ... -
Customer satisfaction and service quality in mobile financial services
(2023)Bangladesh, a developing country with a large number of mobile phone users, has been utilizing mo bile networks for banking services for a long time. Mobile financial services are rapidly expanding in developing nations, ... -
Customer satisfaction in automobile industry : A case study on customer satisfaction on automobile industry in Nepal
(2019)The purpose of this study aimed on how the automobile industry in Nepal and their customers view the value of after sales service. The main objective was to recognize the differences, if any, between their perception and ... -
Customer satisfaction in fast food restaurant business : Mcdonald's Kokkola
(2023)The main goal of this thesis is to discuss customer satisfaction in fast food restaurants and how it connects to the smooth management of a company. In a business sense, customer satisfaction refers to the level of happiness ... -
Customer satisfaction in private banks of Bangladesh : a study of Mutual Trust Bank Ltd.
(2024)This thesis examines how pleased people are via Mutual Trust Bank Ltd. as well as other private banks in Bangladesh. A poll and a mix of ways are used to get original data for the study. Then, this information is looked ... -
Customer satisfaction in restaurant business : An initiative for successful business
(2021)The aim of this thesis was to discuss customer satisfaction and explain how it is related to successful operation of a business. Customer satisfaction is the measurement of customer expectation with the products and services ... -
Customer satisfaction in the salad industry : survey on Fresh Servant Oy
(2023)The main aim of this thesis was to examine the customer satisfaction level within the salad industry. The case company chosen for the research was Fresh Servant Oy. Fresh Servant is also a local company and the first company ... -
Cutomer-centric tourism : analyzing tourist demands and preferences in Tryotel Travels Ltd
(2024)The Tourism business is one of the growing businesses in Bangladesh, and Tryotel Travels Ltd. is a well-known tourism company in Dhaka city. The main objective of this thesis was to find out the areas for improvement by ... -
Effects of customer satisfaction on organisational performance of Telecom firms in Buea, Cameroon
(2024)Customer satisfaction in recent years has had a great impact on the organisational performance of many businesses and companies, failure to know how to satisfy customers can be too costly especially for telecom firms due ... -
Exploring customer loyality in telecommunication company : Nexttel Cameroon
(2021)This study explores the relevance of customer loyalty for Nexttel Cameroon. The importance of customer loyalty to a business cannot be overemphasized. The survival and growth of every business depends on it. Nexttel Cameroon ... -
Exploring food delivery services in Helsinki : a study on Wolt courier partners
(2024)The food delivery sector is changing quickly, relying on effective courier partnerships for operational efficiency and customer satisfaction. This study focuses on Wolt, a prominent player in Finland's food delivery market, ... -
Factors affecting customer satisfaction in Starbucks coffee shops : a study on potential customers in Turku, Finland
(2024)Starbucks is a widely recognized international coffee franchise that has established a notable market share in Finland. The Finnish market presents a unique context due to its cultural preferences, customer expectations, ...



















