KoulutusalaOpinnäytetyöt (Avoin kokoelma)Majoitus- ja ravitsemisala
Viitteet 361-380 / 1176
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Impact of Technology Evolution on Customer Satisfaction in Hotel Industry Affected by Covid-19
(2023)Covid-19 pandemic tremendously changed and affected all areas of people’s everyday life, forcing people to avoid crowds, follow the curfews and avoid travelling. Hotel services were forced to change their performance. ... -
The importance and the needs of exercise amenities during hotel stay
(Haaga-Helia ammattikorkeakoulu, 2017)This thesis aims to find out what are the exercise needs and wishes of hotel guests; what exercise amenities are desired, are guests willing to pay or travel to them and do the amenities affect guests’ hotel-choice. The ... -
The importance of communicating to the Russian guests in their own language in Finnish hotels
(Haaga-Helia ammattikorkeakoulu, 2015)The aim of this thesis was to discover the gap between Russian guests’ language expectations and Finnish hoteliers’ responsiveness to these expectations. The examined hotels were limited to Helsinki region and examined ... -
Improvement of customer satisfaction through OTAs website: Tri Giao Hotel, Vietnam
(2019)This thesis aims to, first and foremost, gain a more in-depth understanding of customer rates and reviews of Tri Giao Hotel on OTA websites. The author selected six leading OTA websites to conduct the research, i.e. ... -
Improving the customer journey in a zero waste restaurant setting: Case Restaurant Nolla
(2023)This product based thesis was commissioned by Restaurant Nolla. This product based thesis aims to improve the customer service journey in a zero waste restaurant setting through customer journey mapping, with a sub aim of ... -
Inbound-markkinointisuunnitelma majoitusyritykselle
(2023)Markkinointi on muuttunut viime vuosikymmenen aikana paljon. Ihmiset arvostavat omaa aikaansa nykyään enemmän ja haluavat itse valita mitä, missä ja miten heille markkinoidaan. Ihmiset ovat oppineet etsimään tarvitsemaansa ... -
Increasing Profitability with Ancillary Sales in Hertz Finland
(Haaga-Helia ammattikorkeakoulu, 2018)In 2012 Hertz Finland launched a new ancillary sales programme called the Wheel. The Wheel consists of 6 steps sales model, which is taught for the staff in Service Based Sales (SBS) training. The Wheel 6 step model ... -
Increasing the experience value of The Helsinki Distilling Company distillery tour
(2019)The thesis was made as a research and development process for The Helsinki Distilling Company to improve their distillery tour. The main purpose of the thesis was to design an improved distillery tour experience product ... -
Indian weddings in Malta: Impacts and Pespective
(Haaga-Helia ammattikorkeakoulu, 2017)The idea behind this title is purely for my own interest, as I believe this could be a very ben-eficial niche market for the Maltese Tourism Industry. It all started due to the fact that the Institute was approached by a ... -
Inflaation vaikutukset helsinkiläisiin ruokaravintoloihin
(2023)Opinnäytetyön tavoitteena oli selvittää korkean inflaation vaikutuksia helsinkiläisiin ruokaravintoloihin. Tätä kartoitettiin tutkimalla, miten inflaation nousu on vaikuttanut ravintolatoiminnan kannattavuuteen ja ... -
The influence of local residents' perceptions on their support towards volunteer tourism : Case study: Sapa, Vietnam
(HAAGA-HELIA ammattikorkeakoulu, 2012)Volunteer tourism is considered as an innovative form of sustainable community development. The pure intention of voluntourists when participating in voluntourism is believed to bring more benefits to the host community. ... -
Influencer Marketing of Four Seasons Luxury Hotel, Cyprus
(2024)Influencer marketing has emerged as a transformative strategy in the hospitality industry, providing hotels with an innovative way to increase the visibility of their brand and to engage with their target audience. This ... -
Innostuksen johtaminen Sokotel Oy:n ravintola- ja hotelliliiketoiminnassa
(2022)Tämän opinnäytetyön tavoitteena oli tutkia innostusta ja sen johtamista Sokotel Oy:n johtajien ja päälliköiden näkökulmasta sekä heidän kokemanaan. Tutkimuksessa haluttiin löytää konkreettisia keinoja innostuksen edistämiseksi, ... -
An insight into the experiences of Lapland’s seasonal workers
(Haaga-Helia ammattikorkeakoulu, 2018)The purpose of this study is to gain understanding of Lapland’s seasonal employees. The study has three goals. First is to define the key characteristics of seasonal employment. The second research question is to find ... -
Instagram-markkinointikampanja Helsingin Radisson Blu Royal Hotellille
(Haaga-Helia ammattikorkeakoulu, 2016)Opinnäytetyön tavoitteena oli suunnitella ja toteuttaa Helsingin Radisson Blu Royal Hotellille Instagram-markkinointikampanja. Instagram on kuvien ja videoiden jakamiseen tarkoitettu sosiaalisen median sovellus. Kampanjan ... -
The Institut Paul Bocuse, Worldwide Alliance, Intercultural Learning and Creativity
(Haaga-Helia ammattikorkeakoulu, 2016)The Institut Paul Bocuse and Worldwide Alliance’s partner schools bring together students from 15 countries and 5 continents. During the four months they spend together at the pro-gram, students share a common objective: ... -
Intercultural Training for Hotel Kämp Front Office
(HAAGA-HELIA ammattikorkeakoulu, 2014)The thesis explains the theory for conducting an intercultural training and the main objectives training possesses. The cultural differences between Finland and Japan are examined with the assistance of Geert Hofstede. ... -
Internal communication development at Hotel Kämp
(Haaga-Helia ammattikorkeakoulu, 2017)The objective of this research-oriented thesis is to generate a thorough analysis of existing employee communication between departments at Hotel Kämp; methods used for unobstructed internal communication flow and potential ... -
Internationalization process of Finnish hospitality firms
(HAAGA-HELIA ammattikorkeakoulu, 2013)The importance of the service industry has increased notably during the past decades, making it the most central source of livelihood around the globe. Consequently, internationalizing services has grown importance and ... -
The internationalization process of SMEs. : Case study: "Piemonte Creative Industries".
(HAAGA-HELIA ammattikorkeakoulu, 2014)This thesis is an account of the “Piemonte Creative Industries” project which took place in Helsinki, Finland in May 2013. The purpose of the paper is to look into the internationalization process of SMEs using the specific ...



















