"Alapartanen, Janni" - Selaus tekijän mukaan Opinnäytetyöt (Avoin kokoelma)
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The effects of self-service on senior passenger’s customer satisfaction in Helsinki Airport
Huhtamäki, Tessa; Alapartanen, Janni (2019)This research was done in Helsinki Airport and the target research population was senior passengers. The aim of this research was to find out how does self-service effect on senior passengers’ customer satisfaction and how ...
