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Current Virtual Reality Solutions and Possibilities for Training Within Aviation
(2022)
Virtual Reality (VR) is a rapidly evolving industry that is slowly becoming more
accessible to new markets, creating new possibilities for different kinds of fields.
However, it can still be an unfamiliar topic and is ...
Development of a Digital Customer Experience in Air Navigation Services
(2022)
The aim of this thesis is to study the formation of a digital customer experience and clarify how customers experience digital services in air navigation services. The commissioner of the thesis is Finnish air navigation ...
Safety Assurance and Promotion: Safety Communication Difficulties and Motives in Finnish Aviation Organisations
(2022)
Aviation safety communication via voluntary safety reporting system channels is essential to ensure aviation safety performance by identifying and mitigating safety hazards. Voluntary safety reporting goes beyond the ...
Developing cooperation and customer-centric operations in the TE office Aviation team
(2021)
Covid-19 pandemic affected aviation employees’ work as governments restricted traveling during 2020 and 2021. The Aviation support team was founded in October 2020 to the Vantaa TE office to provide services for the thousands ...
Overview of the current and future jobs in aviation industry
(2021)
The aviation industry constantly undergoes various changes. Due to these shifts, employment as a significant part of aviation is greatly influenced. Furthermore, restructuring the business models pushes the modifications ...
Passenger attitudes towards regional electric aviation and the anticipated changes in the customer journey
(2021)
Nordic Countries have taken a strong initiative to become forerunners in sustainable aviation. One pathway to a greener future of aviation is the use of electric aircraft, meaning airplanes powered by battery-operated ...
The Employee Experience of Finland-based Cabin Crew: Perspectives from the Covid-19 Pandemic
(2022)
The Covid-19 pandemic was the worst crisis in the history of the aviation industry. It impacted the industry widely leaving many aviation professionals unemployed or laid off. The new rules and regulations changed the ...
Passenger satisfaction studies in global aviation context: trends and best practices
(2022)
The aviation industry is in constant crisis, with low margins, pandemics, and wars impacting operations. Airlines are competing fiercely to fill the planes with passengers and cargo. To attract passengers, to improve brand ...
Customer segmentation in airlines strategic network planning
(2022)
This research is aimed at analyzing the current level of customer segmentation data, used by airlines to complete strategic network planning processes. Rapid recovery of airlines passenger traffic leads to a great change ...
Future of Aviation Seminar 2022
(2022)
The Future of Aviation Seminar is a one-day seminar organized by Aviation Business students studying at Haaga-Helia University of Applied Sciences Porvoo Campus. The main idea behind the event is to create an aviation-based ...









