"Sabel, Tanja" - Selaus tekijän mukaan Opinnäytetyöt (Avoin kokoelma)
-
A More Satisfying Customer Journey Through Mariehamn Airport : How to develop the customer experience with service design methods
Sabel, Tanja (Yrkeshögskolan Novia, 2018)The purpose of the master’s thesis was to develop the customer experience at Mariehamn Airport with service design methods. The thesis work was commissioned by Finavia. Finavia is the Finnish airport operator that operates ...