"Alexeeva, Yulia" - Selaus tekijän mukaan Opinnäytetyöt (Avoin kokoelma)
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Development of service quality at Business Hotel Karelia (Saint-Petersburg)
Alexeeva, Yulia (Jyväskylän ammattikorkeakoulu, 2011)The purpose of this thesis was to find out and reveal the main problems of service quality at Business Hotel Karelia on the basis of customers’ points of view, comments and remarks. And, as a result, elaborate and offer ...
