"Bizi Mubiri, Joleen" - Selaus tekijän mukaan Opinnäytetyöt (Avoin kokoelma)

    • Customer Satisfaction in Hotel Services 

      Bizi Mubiri, Joleen (Jyväskylän ammattikorkeakoulu, 2016)
      The purpose of this thesis was to investigate how customer satisfaction enhances customer loyalty in hotels. Specifically, the thesis used Lake Kivu Serena Hotel as a case study. Customer retention is achieved by involving ...