"chatbot" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)

    • Asiakaskokemus verkossa: Chatbot vs. Chat 

      Paananen, Tiina (2019)
      The purpose of the research was to map out how a consumer’s customer experience could be enhanced in digital environments. The goal was to understand how customer’s digital buying process is influenced by different stages ...